FableticsReviews 13,329
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love how they always have very colorful pieces that you just don't see anywhere else!
Plus they're all so versatile. We mis and match with all our fabkids apparel!
Siempre buen servicio calidad, todo es como se ve en las fotos
Hello Esmeralda,
¡Gracias por la genial retroalimentación! Se siente bien que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de proporcionar productos y servicios de la mejor calidad.
Best,
Mary
Great deals for for very good quality leggings. I'm 5'4" and 112 pounds so got the XS. Fast enough shipping. I needed to call them once and they were very responsive.
Hello Jane,
We are glad you are enjoying our promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The website is terrible and the mobile site is worse. I just tried to do a live chat and there's no send button when you type in the dialog box! What a waste of time!
I shipped a return with a prepaid label and can't track it because it's taken from USPS by another shipping company and I don't have that tracking info. Not cool! I've had more than one package that didn't get delivered and more than one email that never got a response. I've also been promised a discount on my next order since one of packages I didn't receive was on sale and no longer available to be replaced Never got that discount.
I used to put up with all the negatives because I love the clothes, but even the quality of those isn't that great anymore.
If you don't already have a membership, I wouldn't bother. It's not worth the hassle. Honestly, it feels like this company is borderline crooked. Thinking about cancelling my membership and selling all my stuff on Poshmark. At least that way someone would get Fabletics apparel at a REASONABLE price!
Hello Amanda,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We're sorry to hear that you had trouble using our website. Your feedback about our delivery and return process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
We could not get out of the membership we didn't want. We had to skip the month each month and if we forgot we had to pay 50 USD.
Hello Hannah,
It is with great regret that we received your feedback regarding our VIP program. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I just started buying their clothing this year and have come to absolutely love it. Unique and sporty
Hello Cristopher,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Do not agree with being a member, shorts are poor quality. Got charged three months without knowing. Didn't get a refund. Will not shop there or refer people there again.
Hello Angel,
Thank you for sharing your experience on our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The site is easy to use. Everything is so cute and great quality as well.
Hello Jenn,
Thank you so much for the review. We appreciate the feedback you shared about the website and the items we have and are happy that you are having a great experience. Happy shopping!
Best,
Lia
The VIP member credit is not worth the money, as most items end up being less than what you paid and higher priced items are always out of stock. The member discount is also not transparent on how they came up with the price. The website seems very scammy to me.
Hello Kristy,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
I had a package that never got delivered back in May. I reached out vi live chat and was told I could track it. I explain it showed delivered. I went to the address it was delivered and was told nothing had been delivered. Reached out again. No refund no package.
Hello Beverly,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Elica,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Very good quality washes and drys very quickly. Only thing is the phone pocket when I'm working out my phone gets sweat on it but other wise very good shorts
Hello Chase,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I have a bunch of shorts and pants from fabletics, and have absolutely no complaints about the products. They're great, and I'd recommend them to anyone. My big issue is with the website. Constantly crashing, nearly impossible to navigate, and the constant prompting to join their vip club is unbelievably annoying
Hello Daniel,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
I used to think I couldn't afford Fabletics and now I watch for the amazing sales. I LOVE the way everything fits and live in the shots and pants!
Hello Dana,
Thank you so much for loving our brand! We are glad you are enjoying our promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
These leggings have just the right compression & look great!
Hello Julie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I ordered two pairs of shorts in mid September. It says there is a shipping label created but has not shipped. I reached out once saying it had not shipped yet, and the only response was that it had shipped so I waited patiently. It's been almost 3 months since ordering. What's going on?
Hello Mark,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
In previous years I recall the quality of the leggings to have been a lot more flexible and form fitting. The leggings lasted me about three years and had the most amazing comfortable fit, I decided to try the brand again and this time the styles were not the same. While getting the membership I noticed it was not the same quality as I remember. I will not be renewing my membership for this reason.
Hello Abygail,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
While a membership credit now allows for the purchase of more expensive items, the reward for earning 2,000 points did not similarly adjust. There is rarely a $49.95 outfit available on the website, and if there is, it's ugly as hell. The 2,000 point reward should be changed to $54.95 or $59.95, which is the typical starting price point for every outfit.
Hello Halley,
We value the comments you made about the member credit usage and the rewards points. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
They try to hide that you are going to be charged a fee and then make it extremely difficult to cancel your subscription.
Hello Duncan,
Thank you for taking the time to leave a review and your feedback about our VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Hello Deb,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing Fabletics! Have a great day!
Best,
Mary
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kris,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad