The worst customer service. All of their contact methods are automated; chat, FB messenger and phone. If you hold on long enough you can finally get a human via phone. The person, however, has a script and is really unable to help. My tracking # for this order has not been updated in over a week. The phone person said it was shipped over a week ago and that's all the info they have. They are the shipper- find out where my items are! This happened with my last order placed, as well. It finally showed up. I asked when I will receive this order. The phone person said Oct. 19th it will be delivered. Today is the 22nd- I don't have it. Very disappointed at the LACK OF EFFORT to be helpful.

Clothes ran a bit small for me. I had already taken off the tags, so I couldn't return them. I forgot one month, two days after the required date because I was on vacation, to skip the month and was charged. Yes, this was the agreement I had signed up for, but it was annoying knowing I had missed the time to skip. So, I had to go buy some clothes to get what I paid for. The jacket I bought sits in my closet, as it's not really my style, but was the best thing I could find at that time. I figured being an athletic person and wearing mostly athletic clothes that this website would be perfect for me. I'm left feeling this website is more for people who just wear the exercise clothes and don't really use them for what they are intended for. I'm disappointed since I really appreciate the cost of the clothes. I wanted to love fabletics, but I'm going to cancel my membership.

I placed an order, and immediately after I realized I had purchased the wrong color. I tried to contact customer service and could not get ahold of anyone. I emailed the email address given, and I tried the live chat three times but each time I wrote something, it told me someone was there to answer, and then after about 20 minutes it just ended the chat. Now I have the wrong color pants and I have to go through the hassle of returning them. I love Fabletics clothing but this was just poor customer service.

If you have had problems with Fabletics then you don't understand how the VIP membership works. Each month you have from the 1st of the month to the 5th of the month to select and outfit. If you fail to do this, your card will be charged $49.95. That money goes into a credit account to use at a future date. If you don't like any of the outfits that month or just don't want to spend the money that month, all you have to do is click on "skip this month". I have skipped a month, I have ordered on others. Plain and simple. You just need to read. The leggings are wonderful!

I have been using this company for about a year. You HAVE to skip by the 5th of the month otherwise you get charged 49.95. I have been saving my credits to use and finally got on the site to start shopping. Half of the items I had in "my outfits" were sold out in my size. M and L. I contacted customer support about this and they said to wait until the first of the month for the new outfits since the outfits are first come first serve! Ridiculous! So on the first I go back and I find two outfits that were some what decent and added them to my cart. One of them will not go into my cart so I decided on something else. Upon checking out neither one of my member credits were applied. I just called and asked for a refund and cancel my account. Horrible website. I would not recommend to ANYONE!

I bought one thing from them in December, then in February I realized they were charging me $50/month for some membership that I NEVER signed up for. I sent an email, never got a reply. So I tried their online chat thing (I really loathe talking on the phone) and as soon as I mentioned refund the agent disconnected. So I called them and the whole call the person kept pushing me to keep the service and saying I "had credit" in their store. I told her I didn't WANT credit, I wanted a refund. So she said she would process it (after trying to get me to stay for literally fifteen minutes. I don't have time for that junk). I look at my bank account and they've only refunded $50 out of the $100. I can't even get them to connect on the chat anymore, and I've sent several emails. I'll try calling them later today but I wouldn't be surprised if I don't get an answer. SO PISSED at this company.

Over half the items I bought over the 3 years I paid for Fabletics are either donated or falling apart and soon to be in the trash.

It got to the point for me where the styles were shifting away from what I was interested in, but I was still getting charged due to the T&Cs of the subscription. You have a short window to pause billing during the time of month thats most stressful, so I'd often forget and end up buying something just to feel like it wasn't a waste of money.

At the end of the day there are just better quality athleisure brands out there for the same cost without the pressure and hassle of a subscription.

Fabletics leggings are great quality; however, I'd rather go buy cheaper and even lesser quality products elsewhere than deal with the hassle of trying to be a supposed "VIP" customer of Fabletics. The clothes are usually sold out early leaving very little selection. Sale prices and clearance prices are often not available to VIP members. It's disappointing because some of my favorite activewear is from Fabletics, but I just don't like all of the hoops and games of being a Fabletics customer.

I had to exchange a puffer coat for a smaller size. I waited a while for the new cost to arrive. In the meantime, I threw my old coat out because it was raggedy and zipper was broken. I contacted Fabletics and they told me that my order had been cancelled because the coat I wanted was out of stock. I find this happens a lot. Stock is unavailable or my size is not available by the time I get the email. I need a coat now and I have to go out and get one somewhere else. So much for being a VIP

I've shopped from Fabletics 3 different times now and I must say I am in absolute shock on how much I love and adore these products. I am in complete awe over their products and overall site. We all know as women we have insecurities but I feel nothing but positive and good vibes from Fabletics and true women empowering women. I am a valued customer and will continue to shop here. I feel it definitely suits me and my comfort and style. I love it all.