business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Florida
1 review
0 helpful votes
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A great, comfortable, athletic fit!
August 3, 2022

Why pay double or triple the price when the fit is just as good and the clothes are just as flexible and breathable as the "competition?" I've had nothing but positive experiences with Fabletics and the membership perks are nothing to sneeze at! Worth it just for the workout app alone

Date of experience: August 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello José,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Germany
1 review
12 helpful votes
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Worst experience ever
October 20, 2014

Worst experience ever. Customer service was absolutely atrocious. I have still yet to receive my order in the mail. They charge extra to ship to APO yet the method they use for shipping to APO addresses is archaic and they do not state that shipping method up front. Two months to receive an order is just unacceptable. What is even more unacceptable is the fact that their customer service wouldnt look into the tracking which showed my package hadnt even been shipped. I will discourage anyone from using them. This has been my worst experience ever with an unresponsive and unwilling company.

Date of experience: October 20, 2014
Colorado
1 review
3 helpful votes
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My gift card for $100 was charged, I tried to resolve with customer service about 8-10 times and received 3 different stories as to why my order couldn't process and my money couldn't be refunded. I never received my order and I'm out $100.
Months later my credit card gets charged by Fabletics for no reason. I cancelled my scam of a subscription 3 months prior. Can they keep getting worse?

Date of experience: June 5, 2019
Ivy T. Fabletics Rep
over a year old

Hello Shaunda,

Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Tennessee
1 review
0 helpful votes
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5 star
August 14, 2024

Great very nice scrubs and a great price. I hope to renew my membership as soon as possible.

Date of experience: August 4, 2024
Georgia
1 review
0 helpful votes
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Ok.
February 6, 2023

Fabletics app is always slow and glitchy. Seriously, always! Often they show a matching outfit in the photos, but only sell one part if it, which is lame. Some of the bras have had the stitching come out of them - I have like 5 of the same bra and it happened to all of them. I wish they offered more of minimalist style as well. A lot of their things are eclectic and abstract in prints and colors which is fine, unless you are in need of something neutral (Not meaning black on black on black. Just simple neutral and minimalist.). I also was really unhappy when they had a promotion for 80% off that was only valid for new customers. Why would loyal customers not deserve in on such a great deal? I thought that was messed up. I'm going to use my points and then cancel my membership.

Date of experience: February 6, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Annie,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our mobile app and products. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Colorado
1 review
0 helpful votes
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Expensive
October 1, 2022

Website became very expensive and the membership dues just weren't worth it even with skipping the month. Quality of clothes other than leggings were not the best. Not what I was expecting after loving the leggings.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Hannah,

Thank you for providing feedback regarding our prices! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.

Best,
Kim

Texas
1 review
0 helpful votes
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Amazing
June 13, 2024

I wear Fabletics almost every single day! The only pants and shorts are my favorite! With their shorts my game has changed at work and at the gym!

Thank you Fabletics

Date of experience: June 3, 2024
Canada
1 review
0 helpful votes
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If you are 5'10 or shorter, these clothes will probably look too long on you. Unless you buy the shorts with 5 inches long. Everything else (shirts, etc) are way too long for shorter guys

Date of experience: June 2, 2024
Nevada
1 review
0 helpful votes
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Fableticaholic
June 1, 2022

I've been a I've been a customer since 2016. I still have the original styles that 1st came out. I like the fact that I can skip a month, I have more than enough time to return items, I can return for store credit, and they feature celebrity styles and attire. The only negative that I've I miss the tops vs the emphasis on all support bras and I recently returned a couple outfits and they were lost or something and didn't get the credit for those. I love the versatile leggings and updated styles. I would like to have the option of same or matching color tops with all leggings. Other than that, I'm a happy customer and have recommended Fabletics to a lot of people!

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Denise,

Your feedback about our return process is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Ohio
1 review
6 helpful votes
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When I ordered, I thought that I had declined the membership. I saw on my statement that I was charged and just cancelled. I am on a tight budget so when I end up receiving charges for something I did not intend to buy, I get upset. I hope that the cancellation goes through and I do not have to follow up with a phone call.

Date of experience: July 25, 2017
Samar B. Fabletics Rep
over a year old

Hello Larissa,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member service will contact you shortly.

Best,

Samar

Washington
1 review
24 helpful votes
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They initially sign you up as a member and the wording on the site is as if you are only becoming a member so you have an account to log in to. Like most companies you signup so youare able to have an account log in and not immediately logged into a monthly fee. I have been charge every month for nothing. Almost $400 and since my husband pays the bills he didn't question it. I've seen many reviews as to this right now and a vast community of users are saying the same thing. They know it is a round about way of getting users to pay monthly memberships and completely under handed.

Date of experience: January 7, 2016
California
1 review
0 helpful votes
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Not for the curvy
April 1, 2023

None of the items I've purchased from Fabletics, and I've bought bras, tops, and pants, have been to my liking and I'm not very picky. The clothes just don't feel good and do not support my size and curves.

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Joe,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our products. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Canada
2 reviews
6 helpful votes
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Great workout outfits
November 1, 2022

A friend of mine introduced me to Fabletics and I never regretted signing up for it. The quality and the fit are perfect. I love the styles! I've been recommending this to my friends and they've never been disappointed.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Marivic,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Hawaii
1 review
0 helpful votes
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Not so great customer service
August 31, 2020

I purchased a two items for the price of one.
When I received my order only one item was sent to me.
I contacted customer service mentioning missing one item and they said I did not click for two items.
I said I did on the two for the price of one. I then asked to get the other article and they denied my request. After that I cancelled my membership with Fabletics.
I also get the membership was never enough money to cover the cost of a least one article. I ended up spending another $50 on top of the membership to get anything. Way too much to pay $100 for a pair of leggings.
The line has a nice variety of leggings but not always well describe when it comes to the thickness or lightness of the fabric.

Date of experience: August 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Nadege,

Thank you for sharing your feedback! We're sorry if you are not satisfied with our fabrics. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Washington
1 review
1 helpful vote
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Awful Customer Service
January 5, 2021

Placed my order on November 20th and waited for a month since I understood shipping was affected because of COVID-19. Called back on December 23rd and talked to a representative and a manager who told me my order got lost and can not be reordered and the only thing they can do is refund my money. The manager actually told me if I didn't take too long to explain what has happened, he could have reordered it for me. He was awful and so disrespectful. I am a fitness instructor, I buy workout gear all the time and also promote it to my students. My experience ordering from Fabletics is ruined and will not recommend anyone to go through the same experience as I did. Loved the pieces I have purchased at one of the store in person but I will not be purchasing any more athletic gear from this company. If you don't respect your customers, then you don't need my business.

Date of experience: January 5, 2021
Cole N. Fabletics Rep
over a year old

Hello Rahel,

Thank you for sharing your feedback regarding your experience with our shipping and our customer services. We deeply value your business with us. We will contact you within 48 hours for further assistance.

Best,
Nelle

Arizona
1 review
0 helpful votes
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Fabric isn't the same
June 13, 2024

I have shopped with fabletics
Fabric qualities are not the same I bought a bra in 2021 beautiful fabric and fit so well the leopard print triangle bralette amazing and I wear it to this current date it makes my breast look so amazing and sexy and I wanted to get the same bra but I don't think it's available there's a new bra line with cheapt fabric
I purchased felt like acrylic didn't stretch was hard on my skin Old Navy Banana Republic the Gap all these companies are opting to use cheap fabric and I think it's a shame

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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I LOVE the Fabletics brand clothing store!
June 2, 2022

I LOVE Fabletics! The employees in the shop are amazingly helpful! If they don't have something then they search the website and other surrounding stores in order to help me get exactly what I want! They are the best!

Date of experience: June 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kymberlye,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in shopping with us.

Best Regards,
Clark

South Carolina
1 review
0 helpful votes
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Review
June 4, 2022

I like the clothes and the way they fit and hold you in but I feel like the styles are so similar so I really don't have a need for a subscription to clothing... I don't need a new outfit every month and I've forgotten about and accrued too many credits. Subscription services are scams and it feels like shady business practices. I am moving away from supporting any subscription services for fashion, makeup, etc.

Date of experience: June 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kimberly,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Oregon
1 review
0 helpful votes
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I have been a fabletics customer for a couple years, not because they are a stellar clothing company. They have sneaky tactics to keep you on as a customer. Each month you have the option to buy a credit or skip. They'll send monthly email reminders, and then stop. So you get charged, then you have a credit to use, so you stay a customer. You can use your credits to buy apparel, but you still pay for some odd foreign shipping tax. The last straw for me was when they totally out of the blue charged me on the 12th of this month for a credit. They refunded me and closed my account, I'm so glad to be done with their scheming ways!

Date of experience: January 13, 2024
Mary L. Fabletics Rep
over a year old

Hello Shena,

Thank you for sharing your experience with the member credit charge and we are sad that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Georgia
1 review
0 helpful votes
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Great quality gear!
April 1, 2023

Love love love the clothing. Very durable and breathable fabrics. Wish there was more leggings with pockets and capri cuts. Sports bras are good but wish there were more strappy v cut styles like they used to have with padding. But love the fabrics and how there are different things each month!

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Myra,

Thank you for taking the time to leave a review. We are very sad to know that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad