FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Tiktok ads dont mention a $60 a month membership... apparently its against the law to write reviews that aren't true so thats how you know im right
The mobile site is very frustrating. It's difficult to save your sizes, and to go back to your search from an item. I feel like I'm often left irritated by the site and then give up and don't purchase anything.
I was a valued Fabletics member for years. Just needed to take a break...I would forget to skip, $50 would accumulate month over month and I have 75 leggings at this point. Not sure I need more. I love the product and new designs. Maybe if we could use our $50 credit across all platforms, I have (3) young girls, I could shop for them as well and continue to be a member.
I've been part of Fabletics for over a year and I love it. I refuse to get my workout clothes from any where else. I love the fact that they aren't see through the more they're stretched like most brands. Because of my curves this was always a main issue causing me to size up for more coverage but then sacrificing comfort and confidence because now I could sport it the way I want to.
Saw some underwear I liked so I ordered them. Little did I know that it was a SUBSCRIPTION! When I got charged $59.95, I called them right away to cancel this which they did, but they didn't issue a refund. After contacting PayPal, I got my refund. BEWARE OF THIS SITE!
Of course, part of this is my own fault, but I bought a gift for my adult son. I did not read the "fine print" in which I suppose I was told I was being signed up for a "club membership". Then, after purchase, I find out I'm committed to ~$60/month membership fees! Whoa, wasn't expecting that! So, offer good prices, force membership, upset potential customers is their business plan. In defense of fabletics, cancelling the membership was easy (phone call; had to say 3 times "no, I want to cancel" as the sales pitch continues. In the meantime, the clothes I ordered arrived, but fit and finish wasn't as expected so returned 2 of 3 items. Never again; I should know how these scams work at my age.
I loved everything in my order, especially the yellow leopard biker shorts, however the white sports bra has red/orange colored stains all over it.
Hello Ashley,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Fabletics has always provided high quality, cute products. I have never been disappointed in what I have received. Being a member for so long I get great deals. I recommend fabletics to everyone.
Hello Alyssa,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
Not a great experience. The website crashed. I was unable to login to my account.
Hello Christopher,
Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I absolutely love the product. The only issue I have is how long it takes to recieve your order. It usually takes around 2 weeks.
Hello Dana,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have been a costumbre for 5 years o more I don't remember, but I still one of them because the quality and prices have not competitive.
Hello Karosary,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Ordered a pair of pants for my husband. Poor quality and fit.
Hello Linda,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Lisa,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our shipping process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Every Fabletics item is like a great restaurant meal that you never forget, like your bestest friend who you want to see everyday, like the seven wonders of the world that you desire to see first thing in the morning.
Hello Peter,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Although I do like fabletics, I feel the company should take note of very popular items and give restocks. Or actually notify when a favorite item is in stock from a return.
Hello Katlynn,
Thank you for taking the time to leave a review. We are very sad to know that the items you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Love the gear, hate the shopping experience. Laggy, not user friendly. Literally had to call to place an order for a kit. I've never had it so hard to give a company my money
Hello Eric,
Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Ordered Feb 27, did not receive product until March 20. Received email saying product shipped with tracking # on March 6. No link to the shipper to track progress. In fact, it was just a long number and didn't identify the shipper. Had to enter the # on FedEx, UPS and finally USPS. When found on USPS said a label had been printed but they had not received the product. When it finally arrived, it was the WRONG SIZE. Received 2 emails from Fabletics stating the my QR code was included for the return. Neither email contained the QR code. Had to waste 20 minutes with customer service to get the code and finalize the return. Fabletics did not refund the shipping cost.
During this time, they flooded my inbox with spam to buy more pants, because everyone needs to but 3 or 4 pairs of pants per day, right?
TERRIBLE EXPERIENCE
I was talked into signing up in the store with promise of getting outfits at discount pricing. That was not the case. Each time I attempted to purchase an outfit online it was sold out of one or both pieces. When I went to the store, it was cheaper to buy anything they had without the points. It was a horrible system that made me spend more on outfits I wasn't really happy with.
Hello Kate,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our VIP membership and availability. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Great Service. Great Service. Great Product. Great Service. Great Product. Great Service.
Hello Chad,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our products and VIP membership. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad