About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
This is a complete scam. I have now been charged twice since I've tried to cancel. I have not received any of the clothing. I have received a confirmation number for cancelling which means nothing as they have not followed through with cancelling my payments.
You never seem to have anything I'm interested in, in stock. Some restocking needs to be done before I would come back. It seems like you only have XXS, XS and Small sizes. That's the reason I canceled my account.
The employees are always so helpful when I shop! I brought my teenage With me this time, and they were so accommodating and helped her figure out her sizing for everything as well. I highly recommend shopping in the Bridgewater store they were so great
Hello Corinne,
We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!
Best,
Jane
I ordered a few things. I like the clothes, they are nice quality. Next thing I know, it's a month later and I'm being charged a recurring monthly $59 fee for a "membership" that I did NOT willingly sign up for. I called to cancel the membership and after being pressured 3 separate times on why I should keep it, I got them to cancel it. Although I wasn't successful at getting my $59 back. While I like the clothes, it is NOT worth the hassle.
Hello Jill,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Fabletics was a huge let down for me and I was a fool and tried it 3 different times thinking I ordered wrong the first 2 times. The leggings start out promising. Day 1 with new leggings are the best and then after the first wash it's downhill from there. 2 of my leggings are now so see through that I feel uncomfortable even walking without a cardigan, needless to say squat in them at a gym. 3 of my other pairs ripped, 2 on the hip, and the other on the side of my calf. The reason 2 have ripped on the hip is I have to yank up constantly as they fall down for the first mile of every run until I can produce enough sweat to hold them in place. I tried pockets, pocketless, super holds, high waisted, I tried different sizes. I have concluded it is not my fault. I am not terrible at placing orders. It's just the brand. Never again will I fall for the shiny 2 for $20. (And yes to keep it G rated, that's a picture of a playing card on my thigh to show how see through they are)
Hello Michaela,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I haven't been incredibly pleased with the material of any of the pants I've ordered. The crotch in the pants seem to be very short. I've tried different sizes, bigger and smaller, but nothing really seems to work. I've actually begun ordering pants somewhere else.
Hello Heather,
We appreciate the feedback you shared regarding the products we have. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I really appreciate the design of Fabletics clothing and as a shorter guy it is great to have the options of workout pants that fit well! I love the joggers for yoga, outdoor activities, and just lounging around the house. Thanks for the great product!
Hello Emery,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
The site is very fluid when your in their predetermined category for you. It gets confusing when you want to shop for someone of the opposite sex. The site should also pair complimentary items with viewed item. For instance, looking at a pair of women's leggings should link to the matching top(s).
Hi Eric,
Thanks for your purchase and for sharing your feedback on our site! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I have mixed feelings regarding Fabletics. When I initially joined back in 2016, I enjoyed my shopping experience both online and in person at the Mall of America location. I was really pleased with the service I received, thought the product was high quality, and liked the many styles offered.
Now, nearly five years later, I am no longer please with the service provided by this company. Although they did provide me with a credit for an item I could no longer return, they were insistent that they would not provide me a credit for another item that I did not receive. Due to COVID-19, I was hopeful that the company would make an exception.
Also, because I am no longer a VIP member, I feel the prices of their products are very high. I do not plan to purchase products from Fabletics anymore, unless their pricing comes down quite a bit. Hopefully, I can someday become a customer again who receives quality product and exceptional service!
Hello Maria,
We are sad to know that you are not pleased with our prices, products, and service. We value you as a customer and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
It is not clear that they start taking money out of your account after you check out as a VIP. I have not got my money back that have taken out of my bank account for two months before I noticed. Will be getting in touch with my bank to report fraud
Hello Yulia,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,
Ivy
I bought 4 pairs of M boxer briefs and 3 pairs of pants.
Boxers are a little on the small side, but not bad.
I love the material used in the pants, but unfortunately the legs have horrible shaping to them. Very baggy and unflattering
Hello Andrew,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I'm disappointed with the products, the return took almost a month to receive credit back. I never heard back from the emails I sent inquiring the status. I'm going to give it another try and see if my experience is better with my next order.
Hello Anne,
It is with great regret that we received your feedback regarding our return policy. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
It is a scam. They get you to become VIP without saying what that actually is and that they will charge you $50 a month for nothing. You can open the account online with zero problem. Try to close the account. That you can't do online by yourself. You need to go through a chat (if you get them and if they don't just end the chat one-sided) or call. They doing everything possible to keep you paying that $50 as long as possible. With my last order I select to pay with the credit from that $50. However the order is saying shipped and the credit is still there. Meaning to charge my credit card again instead of using the credit. Quality wise the leggings are nothing special. Don't do it. Go somewhere else
Hello Buchi,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
All the hype and I thought they'd be more exciting. I like that they seem like good material. I wish they had more variety in lengths. I don't only want to wear 7/8 or shorts. I like a good mid shin type pant. Wish there was more variety when we are subscribed.
Hello Briana,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Often the outfits are repetitive or dont have my size. Even when the selection is "my outfits." Most frustrating is that I have Skip A Month multiple times but then I am charged a credit for it. I have even voiced my concern with customer service and did have have the credits
Hello Jamie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've been an off and on customer for 4 years. The fit and quality of the products are good but have decreased over the years. Prices have risen which you could expect but there are extra taxes and fees assessed now and the last few purchases have not been up to par.
Hello Amber,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and prices. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I'm happy with my order! I enjoy the quality of the fabric and how it feels. Although, a couple of stitches ripped whenever the product was placed on wooden places which I was a little disappointed about. Overall, I love the way this product fits.
Hello Sharmila,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Didn't know I would have to pay for a expensive monthly subscription for the prices you advertise, and once you do it for the first time you have no more "credits". And the prices are way too high without the membership for not a lot of size or color options
Very disappointed
Hello Brian,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love that the leggings seem true to size. I have tried other brands. Nothing can compete. I have no lunge-bottom issues.
I am short, so shorter sizes would be nice, but nothing to worry about.
I would really enjoy a selection of long tee shirts. I trust the bras and leggings. I would be inclined to trust tops, too
Hello Kamilee,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping through our selection and product sizing.
Best R
On the my first order, the wrong items were shipped (I ordered shorts and a shirt, and received women's shoes and socks). I mailed back the incorrect items, but have yet to receive my original order.
Customer service has been responsive, but not solution oriented
Hello Aaron,
Thank you for sharing your feedback regarding the incorrect item that you received. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product availability. Our Member Services Team will contact you right away.
Best,
Allison