business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Oregon
1 review
0 helpful votes
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Great products at affordable prices
July 1, 2022

I love Fabletics. They have wonderful high quality items. Customer service is also good. They make it easy to skip the month. Just wish it was easier to cancel from the site. They require you to call.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Miriam,

We are saddened to know that you are thinking of going away. We will be contacting you shortly to assist you further.

Best,
Dean

Missouri
1 review
0 helpful votes
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Great customer service!
July 1, 2020

I wanted to exchange a pair of shorts and they didn't initially have my size in stock, but sent me pictures of options to help me decide what to do! I really appreciated the quick response and options. Excellent service!

Date of experience: July 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Tracey,

Happy to hear that your concern was taken care of! Apologies once again for the troubles, but happy it all came together in the end. Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Nelle

Iowa
3 reviews
0 helpful votes
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Amazing Quality
May 27, 2022

One of the first things I discovered about my Fabletics purchases is that the quality is amazing. I feel and look good in these clothes because they're crafted with care and great fabrics. And of course the styles are hot!

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cicely,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Florida
2 reviews
1 helpful vote
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Great customer service and products
May 27, 2022

Definitely worth it when they have sales. Signed up for the VIP and when I forgot to skip the month they were super friendly about it. The actual products are very comfortable and sturdy. Great all around

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amira,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

Arizona
1 review
5 helpful votes
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I have been a loyal Fabletics VIP member for many years. Recently I purchased 3 items that went on sale 5 days after my initial purchase date. The total price difference of the new sale would have saved me about $120 (on a $200 purchase). Because I purchased items as final sale, I was not able to return and repurchase. According to customer service, the only price adjustments they allow is in the 1 to 2 days immediately after purchase before the order is shipped. I cancelled my membership on the spot, despite the fact that I still have points in my account. I do not wish to continue to contribute to a business that cannot honor one of the basic tenents of the retail industry. There were no attempts from their customer service supervisor to rehabilitate or salvage my business.

Date of experience: August 23, 2019
Ivy T. Fabletics Rep
over a year old

Hello Nona,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.

Best,
Ivy

Georgia
1 review
0 helpful votes
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Customer service (Yitty)
June 2, 2022

I tried to ask a question about my return via the website chat. I was given the same auto response multiple times, each time being told it was connecting to a live representative. Eventually the chat closed on me. I am out at least $80 because I can't return my item and cannot contact anyone about it. That is why I canceled my Fabletics VIP membership.

Date of experience: June 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Laura,

Thank you for your feedback on our return process. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.

Best,
Clark

Pennsylvania
1 review
0 helpful votes
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Great products but hate subscription
March 11, 2024

While the Fabletics products are high-quality, and very desirable, I hate being set up with this subscription, which I tend to forget about for months, and then I end up with a big balance. I would like to cancel, but I'm not sure how to do this.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Allison C. Fabletics Rep
over a year old

Hello Ann,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership. Our Member Services Team will contact you right away.

Best,
Allison

Texas
2 reviews
0 helpful votes
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I love it! I wish the orders would get to me a bit faster but that's because I'm excited about wearing the new item!

Date of experience: July 2, 2024
GB
1 review
6 helpful votes
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The products are fine and I found mine to be good quality. I would not however pay the full price for these, only the discounted price. I don't believe they are worth more than this. I do however believe that the fact you are signing up for £44 a month to be taken from your account is not made clear enough, and this is unacceptable. There are numerous customers out there who have signed up for this unknowingly. Some grated because they didn't read the terms and conditions, but there are others who have communication difficulties or are vulnerable also. Despite this the company wiil not refund the money and make it difficult to cancel. I will not purchase from this site again for this very reason, however if I had not seen this in action I would have continued buying. Very poor practice Fabletics, you should be ashamed.

Date of experience: January 12, 2017
District of Columbia
1 review
0 helpful votes
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Their pricing doesn't make sense
December 4, 2022

The VIP member credit is not worth the money, as most items end up being less than what you paid and higher priced items are always out of stock. The member discount is also not transparent on how they came up with the price. The website seems very scammy to me.

Date of experience: December 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kristy,

Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.

Best,
Renz

Arizona
1 review
0 helpful votes
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Great Clothes, mediocre website
October 4, 2022

I love the shorts and polos that Fabletics makes, but dislike the website. The membership program doesn't work for clothes when you just don't need new ones each month. The website is also clearly built for women's clothes and makes it difficult to search and navigate for men's clothes only.

Date of experience: October 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jason,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our website and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Virginia
1 review
0 helpful votes
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Orders get canceled unknown
December 1, 2021

I've had 2 recent orders get canceled by fabletics without any notification. I have to go check my orders to see when they will be delivered only to find out that fabletics has canceled them. When I asked what happened, their answer was not acceptable.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Lisa,

Thank you for writing a review! We are sorry to hear if your order got canceled. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Georgia
1 review
0 helpful votes
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Low inventory and cheaply made clothes
April 1, 2023

Initially I as excited about your product. If you look at my account I purchased several/multiple items in the first 3 months I had this. Right before Christmas you no longer had my size or the colors I wanted. I figured ok things would restock first of the year. It was late Feb and still no sizes or colors I wanted. Then both my son and I started to notice holes in our pants and the stitching starting to come apart in different areas. I had recommended several people as I'm a varsity basketball coach and serve as one of the Pastors at my church. I heard the simular stories from others. When I called to complain all I was offered was an apology and that I could pause my account till my sizes and colors returned. I cancelled my subscription.

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Joe,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and availability. We are also saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

New York
1 review
0 helpful votes
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I still never received my package
September 1, 2022

I contacted your company after I checked for my delivery status which said "delivered." I checked my mailbox and package room for a few days and I still didn't see it. One of the costumer service I spoke with said that he was going to check on it for me and will keep me posted…well, I've never heard back for him or an email or anything regarding the update. And I was never refunded either.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Carol,

Thanks for sending your review! We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our delivery and shipping is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Washington
1 review
0 helpful votes
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The app is really slow!
September 1, 2022

I love the clothes from Fabletics, but the app is sooo slow, its annoying. It's also hard to understand how exactly the membership works - it will be nice to make that a little more clear on the website.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Urvashi,

Thank you for writing a review! Your feedback about our mobile app is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Florida
1 review
6 helpful votes
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Wouldn't give me a full refund for a box that I returned that I had not even opened. Customer service is a bunch of mindless drones who clearly hate their lives, their jobs, and everyone who talks to them. Had issues before, and gave them second chances. I'm SO done now.

Date of experience: August 4, 2015
Arizona
1 review
0 helpful votes
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Customer service is a dying art. Fabletics store actually has great customer service. We entered a few stores at the mall and they couldn't care less about the customer. Fabletics in contrast- from the time you set foot in their store they greet you and are actually helpful. I was going to maybe get one thing and ended up with 3 that I liked. The store presentation and cleanliness, their technology, dressing rooms are superb. Bravo!

Date of experience: May 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Claudia,

Thank you so much for sharing your experience with Fabletics! Our goal is 100% member satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Dean

Ohio
1 review
1 helpful vote
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Scam
March 30, 2019

I have been charged $49.95 for months now without signing up for a membership. This is clearly a scam. If they trust the quality of their products, they wouldn't use this horrible strategy for stealing money.
I cannot forgive them for doing this.
I was honestly going to enroll to such membership if the price was stated. But putting the cost in fine print is what scammers do.

Date of experience: March 28, 2019
Ivy T. Fabletics Rep
over a year old

Hello Dareen,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Minnesota
1 review
0 helpful votes
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Longtime member
September 1, 2022

I've been a member as a consumer for a number of years, but now that my job requires athleisure apparel, my membership has taken on a different meaning. Grateful to have quality options available for leggings and joggers.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amanda,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our selections and the quality of our product.

Best Regards,
Clark

Connecticut
2 reviews
0 helpful votes
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I do not appreciate getting charged monthly for nothing and no i do not want a member credit and be forced to purchase something. I actually really like the leggings but don't force people to stay especially when you don't need to! Let your A+ product be the guiding force!

Date of experience: April 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Ameigh,

We regretfully note that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia