business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
New Mexico
1 review
1 helpful vote
Follow Kerri A.
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First of all, most of their clothes are cropped tops and loud leggings. These are not things that will look on your average woman. There were a few things I liked, but honestly, how many pairs of black leggings does one woman need? On the few occasions when I did find something I liked, they NEVER had it in stock. I repeat... NEVER. Just today, I went to spend a member credit (which I had NOT purchased by choice, but only because I forgot to "skip" the month) and I went all the way through the order process and hit send--only to be told the item was sold out. This was not the first time this happened. Can't they tell you its sold out before you put it in your cart and go through the check-out process? Then, I ask to get the $49.95 back for the member credit and they refused. I told them I'd rather them keep my $49.95 and be done with them. I cancelled my membership and will never go back.

Date of experience: August 13, 2020
Nelle P. Fabletics Rep
over a year old

Hello Kerri,

Thank you for writing a review! We are sorry to hear if you're unhappy with our products and services! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Tennessee
1 review
0 helpful votes
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Poor communication
September 6, 2022

Order was cancelled and then was shipped the wrong item and was not refunded. Called customer service and they were no help in resolving the issue. Shipping took more than 3 weeks to arrive after order date.

Date of experience: September 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cat,

Thank you for your honest feedback! We are sorry to hear that the order you placed was canceled.   Our Member Services Team will get in touch with you right away.

Best,
Renz

Massachusetts
1 review
6 helpful votes
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Horrible customer service. I missed the "skip the month " by one day. I called customer service to see if I could skip the month. They use a foreign call center that READS you the rules of signing up for the VIP membership. Even though you are talking to a human the response is robotic. No compassion. I called to cancel my membership and I was on hold for 15 minutes. They are sending me a $50 outfit - they have no idea what size I am. Do not sign up for Fabletics. They do not care about a person they just care about screwing you out of $50 each month for their fee.

Date of experience: May 8, 2015
Texas
1 review
0 helpful votes
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Poor customer service
April 4, 2020

3 times tried to attempt to get order correct. By phone.
Shipment arrived and still incorrect.
Returned item to find what I ordered was incorrect still also items ordered were not available after I called to inquire with live agent.

Date of experience: April 4, 2020
New York
1 review
0 helpful votes
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Experience
December 1, 2022

Quality of the products is great. I've been wearing for years and loving and I got a few pieces for my husband who is now hooked as well! Quality and durability are just as good as super high priced brands.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Emily,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Florida
1 review
0 helpful votes
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Simply the best
February 15, 2022

I shop online all the time however it's great that there is a location available to go to. Everyone is super friendly and helpful. The product sells itself so it's great to have good service along with.

Date of experience: February 15, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Vanessa,

Thank you very much for such a great review! We work hard to provide the best service that we can for our dear members. We are happy to know that you are satisfied with your purchase. Have a great day!

Best,
Renz

New York
1 review
0 helpful votes
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A long time coming!
March 15, 2022

I love Fabletics clothing. The leggings are super soft and comfortable. I enjoy the style and selections. My only problem is the length of time items take to arrive. I'm STILL waiting for this order to arrive!

Date of experience: March 15, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Marlene,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shipping process. We value you as a member and want to make things right! Our Member Services Team will email you you right away.

Best,
Chad

Canada
1 review
0 helpful votes
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Amazing leggings
August 1, 2022

Their leggings are awesome, great fit et comfy. I use them for the gym and daily and I love them. Just a shame sizes are not always available and matching tops neither. Would love to promote the brand one day!

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Emilie,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability. Our Member Services Team will get in touch with you right away.

Best,
Allison

Massachusetts
1 review
0 helpful votes
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Frustrating
April 1, 2023

The mobile site is very frustrating. It's difficult to save your sizes, and to go back to your search from an item. I feel like I'm often left irritated by the site and then give up and don't purchase anything.

Date of experience: April 1, 2023
Alabama
1 review
0 helpful votes
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Waste of time and money
November 1, 2022

The clothes I purchased did not fit in any way shape or form like they should have. I returned them and they were supposed to send me a different size, they never did nobody ever called me but I got an email a couple weeks later stating that they were out of stock and I would get my refund. When I went online to see if they were really out of stock it was not showing that they were out of stock it was showing they were in stock. Crappy business, and way over priced.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ashlie,

Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Michigan
1 review
0 helpful votes
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Quality, comfy, and affordable
December 1, 2022

I have been a VIP member for 7 years! I have an amazing Fabletics wardrobe, as you can imagine. I feel amazing in every piece! From leggings to sports bras to socks and hair ties! Thank you Fabletics. Keep inspiring!

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Peggy,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!

Best,
Lia

California
1 review
0 helpful votes
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Amazing products!
August 4, 2020

Everything I have purchased from Fabletics looks as good in person as it does on the website and I am very satisfied with the quality of the workout outfits. The looks are always super chic and fit true to size!

Date of experience: August 4, 2020
Ohio
1 review
0 helpful votes
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Very satesfied
March 22, 2018

The employees at the Kenwood store are very friendly and they have great customer service! I like being able to go in and buy some items and trying them on at home. They are always so friendly about my returns/exchanges.

Date of experience: March 20, 2018
Sherry E. Fabletics Rep
over a year old

Hello Alexis,

Thank you for giving Fabletics a positive feedback! Have a Fabulous day!

Best,
Sherry

Australia
1 review
11 helpful votes
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Didn't sign up to VIP and first noticed when they charged credit card the following month. They refused to cancel VIP - had the credit cad company block the vendor.
Stupid customer service - won't buy from there again.

Date of experience: August 10, 2015
California
1 review
0 helpful votes
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Thank you
August 4, 2022

Sales associate was very pleasant. She helped me with a return and was very knowledgeable. She also offered help in choosing something new (even though I didn't have time) but her approach was very polite and friendly!

Date of experience: August 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Elizabeth,

Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Virginia
1 review
0 helpful votes
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Luis help me with my membership. I was really upset, because the website doesn't make clear how much money you will get charge monthly if you not visit the website. I like the materials of the clothing.

Date of experience: November 9, 2017
Sherry E. Fabletics Rep
over a year old

Hello Roxana,

We are happy to know that you are satisfied with the services we provided. Have a fabulous day!

XO,
Sherry

Washington
1 review
0 helpful votes
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Love it
August 11, 2024

I love all my fabletic clothes I get. The quality is good, no balling up and so comfy.

Date of experience: August 1, 2024
Nebraska
1 review
8 helpful votes
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When I signed up nothing was said about charging your card $50 a month unless you go on the site and pass. I did end up ordering 4 items and they are great but it's a constant hassle to go on their site and pass every month and the past two months I've attempted to go pass, their site was down. Frustrated and annoyed.

Date of experience: October 6, 2015
Connecticut
1 review
0 helpful votes
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Love the Clothes!
January 18, 2022

I love Fabletics! The fit is great, I live the assortment of colors and patterns and shipping is fast and painless. Even my grandma loves the clothing. She loved my sneakers so much I'm going to order her a pair!

Date of experience: January 18, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jessica,

Thank you for your lovely review! We are glad to hear your feedback. We appreciate you taking the time to share your wonderful experience. Have a fabulous day!

Best,
Jane

Canada
1 review
16 helpful votes
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The VIP 'membership' is not clear enough and automatically taking money off people's cards is just a really weird way of doing business. That said, I called and complained and they cancelled my membership and did refund the money too.

Date of experience: May 4, 2016