business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Iowa
1 review
5 helpful votes
Follow Alyssa F.
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I felt totally scammed by this company! I was not aware that i signed up for VIP and that it meant that I would have to pay $50 PER MONTH! To get discounts... its very sneaky and i will never order anything form them again. I also tried to unsubscribe from their emails months ago but they still continue to send them.

Date of experience: July 9, 2014
Minnesota
1 review
0 helpful votes
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Membership way too expensive
September 12, 2024

The clothes seem cheap when you forget abut the membership, but everything is too much money

Date of experience: September 2, 2024
Florida
2 reviews
0 helpful votes
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I love Fabletics Gym Clothes
July 1, 2022

Fabletics is my shop for all my gym and leisure clothes. Lately I'm also buying my husband's clothing from Fabletics. Excellent fit and quality, durable merchandise for an affordable price. What's not to love

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Silvie,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

New York
1 review
0 helpful votes
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Not a fan of my money being taken from me and then when things are on sale I'm not allowed to use the money they already took from me to get the discount you have to spend even more money. Doesn't seem right

Date of experience: March 2, 2020
Texas
1 review
0 helpful votes
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Frustrated
February 11, 2022

Basically I'm still enrolled because I keep forgetting to skip a month. So I always have a credit to use and they take away your credits if you cancel. They never have the things I love. I don't get it. If people buy it, make some more of them. One time in the summer, there was not one pair of shorts available. I buy some staples, plain zip up jackets or black leggings to use credits-way overpriced.
When I try to ask questions, I don't get a good response. One time I asked if I could use my credit for lots of small items. I don't want to use a credit that cost $50 for a pair of socks. They said I could, then it charged me a credit for a pair of socks. I returned them.
I do like that there's pretty much free shipping and returns. The app is easy and runs well.

Date of experience: February 11, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amber,

Thank you for your review. We are sad to hear that you are not happy with our credit usage and forgetting to skip the month. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Arizona
1 review
9 helpful votes
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Website is not user friendly. I would like to use the $30 that an email said was posted to my account, however cannot add a single item to a shopping cart and I see no $30 credit on my account. I have given this company many opportunities to rectify things and have continued to receive their emails. I am unsubscribing once and for all.

Date of experience: July 20, 2015
California
3 reviews
49 helpful votes
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First, they sign you up for monthly purchases. Second, they offer items on the site that they are actually out of stock on. Third, when you call their customer service, you get THE MOST ANNOYING automated service ever. AND, when I finally talked to a person, she didn't know if they'd restock because they get new items or whatever. No thank you never again. I'm going to unsubscribe now.

Date of experience: October 2, 2017
Sherry E. Fabletics Rep
over a year old

Hello Lydia,

Sorry to hear that the item you like is out of stock.We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

GB
1 review
10 helpful votes
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Diabolical scam
February 16, 2016

Diabolic company that when you ask for it to be cancelled they don't cancel it then you end up not skipping the month because you thought it as cancelled but then get a debit of £44 of which you cant get back so you end up getting another outfit which you did not wont. Phoned this company and sent emails to sort this out but still not being listen to feel quite trapped do not get trapped in this scheme. If you are away on holiday or simply forget or in hospital and not skip the month say goodbye to a further £44 of your money.

Date of experience: February 16, 2016
Wisconsin
0 reviews
0 helpful votes
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Love fabletics
January 18, 2022

I am obsessed with all my fabletics I wear them every day not that I have any other pairs of leggings except for fabletics (prob have 30 pairs). I recommend fabletics to everyone I know. They fit great are super comfy they hold me in and look great.

Date of experience: January 18, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Julia,

Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!

Best regards,
Chad

California
1 review
0 helpful votes
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I have experienced so many bugs, glitches, and delays with the website and especially the app that it's really turned me off from purchasing from Fabletics as much as I used to in the past. Please please invest in improving your technology! It really is frustrating to use.

Date of experience: February 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Emma,

Thank you for taking the time to leave a review. Your feedback about our website is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

North Carolina
2 reviews
0 helpful votes
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Bait and switch
August 31, 2020

Very disappointed. Tried to sign up for a great promotion. Then very limited product was available. Then canceled the membership. Well attempted to cancel twice. Cancellations would not go through them before I knew it I had three months worth of expected purchase. No reminder emails. Very disappointed. Then had to purchase things I didn't really want a normal happy with the quality of.

Date of experience: August 1, 2020
Virginia
1 review
0 helpful votes
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Lack of Communication and Bundle Issue
December 1, 2020

I placed my order without issue--it said everything was in stock. But when I checked my order history page mere moments later, it said one of the items it an outfit bundle had been cancelled as it was out of stock. I was never emailed about this and never given the option to cancel the full outfit--I don't want the sports bra without the matching leggings. When I tried to reach out over chat, I bot answered then disconnected the chat when no actual people were available. I have still not been emailed about the change.

Date of experience: December 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Alexa,

Thank you for writing a review regarding the availability of our products on the website! We will contact you within 48 hours for further assistance.

Best,
Nelle

Michigan
1 review
0 helpful votes
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Needs a better zipper!
September 6, 2022

The material of the shorts is really great. I enjoy the fit and the flexibility a lot. But the zippers on the pockets fell short. It is really difficult to zip or unzip these pockets one handed. They just do not want to slide, and get caught easily.

Date of experience: September 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Brian,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Idaho
2 reviews
0 helpful votes
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Good value for the bundles but that's about it.
February 11, 2022

My favorite shorts, the franchise shorts, have been very limited on colors. The value is only there if you are buying a bundle with shirt and shorts. Beyond that I feel like I am not getting my moneys worth and not a great value in the long run.

Date of experience: February 11, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Evan,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Delaware
1 review
0 helpful votes
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Nice comfy but the smell...
June 2, 2022

Everything was super comfy and as advertised. However. The smell that was in, not on, but in the fabric of some of the pieces was horrendous. I have washed these things in baking soda, laundry sanitizer, distilled vinegar and nothing has gotten the smell out. I'm super disappointed over that. It literally smells like a mix of curry, moth balls, and chicken noodle soup.

Date of experience: June 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Alyssa,

We are happy your items are a perfect fit! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Washington
1 review
0 helpful votes
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Zippered Pockets Frustrating
April 14, 2024

The zippered pockets are horrible. The zippers do not want to move. I have waxed them and soaped them for lubrication, but nothing. I bought 2 pair of training shorts and 2 lounge pants. Everytime I wear the shorts to the gym when I go to put my keys and phone in my pockets to I can't get the zipper up pr down, so so frustrating. Giving them to GoodWill and never will I buy again.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. Fabletics Rep
over a year old

Hello William,

We appreciate you for taking the time to write a review about the quality of the items you got from us. We'll be happy to assist you with your concern. Our Member Services Team will contact you right away.

Best,
Allison

Massachusetts
1 review
2 helpful votes
Follow Kasey H.
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I got the 2 for $24 deal from fabletics. Let me start by saying I do love the leggings and the 2 pairs for $24 a great deal to expose customers to their products. The leggings i received were great quality for a low price which I love. What I did not like at all is that you need to talk with a representative on live chat or call fabletics to cancel your VIP Membership... Why can't i just click a button to cancel when I decide I do not want to pay $50 a month anymore. I thought it was very time consuming that I needed to speak with someone just to cancel my membership rather than there being a section of the website to do it.

Date of experience: October 6, 2017
Sherry E. Fabletics Rep
over a year old

Hello Kasey

Sorry to hear that you are having a had time canceling the membership. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Texas
1 review
0 helpful votes
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Has order shipped?
June 14, 2024

Placed order a week ago. Has it shipped? Tried the chat button on the order confirmation email but got a message "channel no longer available". Then why include chat in the email sent to me?

Date of experience: June 4, 2024
Oregon
1 review
0 helpful votes
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Good product, bad everything else
June 1, 2022

Let me start by saying their leggings have my favorite fit, which is why I buy them. But even with that I have considered cancelling my membership because they never release enough of the fun colors and you have to be on it when they are released to get them. Also, the whole membership thing is kinda a scam because they're banking on you not remembering to skip months. And they could make it easier to cancel by not having to call in. You could mange your account online instead… But then you wouldn't get the pleasure of dealing with the annoying person trying to convince you to stay!

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kali,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our selection and VIP program. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Canada
1 review
0 helpful votes
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I returned the items purchased and asked for a full refund and to not be charged monthly fee for April and to be removed form membership but nothing was done at time. Agent said items needed to be received first but I sent items back over 2 weeks ago, I have not received my refund and I was charged the monthly membership fee for April. Definitely not impressed with service level.

Date of experience: April 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amy,

Thank you for your review. We are sad to hear that you are not happy with our VIP membership program and return. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark