business logo of Fabletics

FableticsReviews 13,328

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
872
value
881
shipping
858
returns
614
quality
841
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Quality has tanked
October 11, 2024

The quality used to be so good. I've tried to come back several times, and it just gets worse. The website and app are difficult to use and navigate compared to other online clothing stores. Items in common sizes are frequency sold out. It's just not worth the headache. I'd rather pay more and have a better experience.

Date of experience: October 1, 2024
Texas
1 review
0 helpful votes
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Not for me
October 11, 2024

I started a Fabletics account to get new scrubs during the promotion. The shipping took almost 20 days and the scrubs were absolutely horrible, hands down the worst scrubs I have ever tried on, and I've been wearing them for almost 20 years. Customer service was incredibly difficult to deal with. I wish I never even bothered with Fabletics.

Date of experience: October 1, 2024
Wisconsin
2 reviews
0 helpful votes
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Inventory
October 11, 2024

I have experienced being quite dissatisfied with the availability of inventory. I find myself looking at other scrub brands because Fabletics does not have stock. It's frustrating.

Date of experience: October 1, 2024
California
1 review
0 helpful votes
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Amazing
October 11, 2024

The website was east to use. The shorts were on sale, and were very high quality

Date of experience: October 1, 2024
Virginia
1 review
0 helpful votes
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W
October 11, 2024

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Date of experience: October 1, 2024
Florida
1 review
0 helpful votes
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Quality products
October 11, 2024

I have been extremely satisfied with the products I have purchased but my disappointment lies in the delivery service. Initial orders and exchanges generally take 2+ weeks. That's unacceptable. I am almost to the point where I am deciding to discontinue my membership.

Date of experience: October 1, 2024
New York
1 review
0 helpful votes
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I feel as though this website is a scam tricking you when you into an unwanted subscription for a simple purchase.

Date of experience: October 1, 2024
Texas
1 review
0 helpful votes
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Poor plus size experience
October 11, 2024

Plus size items sell out almost immediately to the point being a member has next to no worth for me.

Date of experience: October 1, 2024
California
1 review
0 helpful votes
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Sucks
October 11, 2024

The product quality and quality control practices are terrible.

Date of experience: October 1, 2024
Michigan
1 review
0 helpful votes
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It took so long to get my order
October 11, 2024

They first never sent me my first order, then sent me the wrong order (someone else's) and then finally after two month of waiting they sent me my actual order. They didn't offer extra credit nor did they offer free express shipping. It was a painful experience to get help from some of the customer service representatives also.

Date of experience: October 1, 2024
New York
1 review
0 helpful votes
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Service terrible
October 11, 2024

You can't change an order, prices are not honored one day to the next. Had to just order to use the credit and get away from this company.

Date of experience: October 1, 2024
California
1 review
0 helpful votes
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Great athletic wear!
October 11, 2024

Love the many styles that Fabletics offers. The quality is nice! They often have good sales and discounts. I often buy for myself, my teens and even my husband.

Date of experience: October 1, 2024
New York
1 review
0 helpful votes
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Hidden Fees/ Long Time to Refund
October 11, 2024

I want to say that my wife really liked the scrubs and said she liked the thickness and quality, especially in the winter. I thought having scrubs sent monthly would be a great thing to support her comfort at work.

When you sign up you got the monthly membership, what they leave out is that there is an added fee you must pay. This means they lack transparency and how they charge with hidden charges. When I called they tried to downplay this fee.

When I asked for a refund, they push back saying that I couldn't at first and that it needed to go back as a credit. They did finally give me one after I said it was their fault for not disclosing an additional charge. This refund took three weeks to get when it should have been automatic.

It doesn't matter how much your clothing is if your costs and charges are not transparent. It makes the company sneaky and untrustworthy.

Date of experience: October 1, 2024
Pennsylvania
1 review
0 helpful votes
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Shady
October 11, 2024

I did not realize that I inadvertently signed up to be a member simply by putting my email address in when purchasing shorts. Totally shady. I will never buy from your company again.

Date of experience: October 1, 2024
New Mexico
1 review
0 helpful votes
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Predatory, awful organization
October 11, 2024

The whole subscription process is a sham and extremely predatory. They make cancelling nearly impossible. Getting through to anyone to actually help is very frustrating. I will tell anyone that listens to avoid Fabletics at all costs.

Date of experience: October 1, 2024
New Jersey
1 review
0 helpful votes
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But I find the subscription model for clothing really dumb.

Date of experience: October 1, 2024
Spain
1 review
0 helpful votes
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… and dysfunctional! Telephone contact was a voice recording telling me I'd be long dead (75 mins) before anyone answered. Quality of product varied wildly from "fine" to "made where?". I have to unsubscribe when I have time on my hands to wait for the third world call center to respond

Date of experience: October 1, 2024
New York
1 review
0 helpful votes
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Slow website
October 11, 2024

Takes much longer to place an order, fix your website!

Date of experience: October 1, 2024
Pennsylvania
1 review
0 helpful votes
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I decided to cancel my subscription because I found that I was not ordering enough, amassing 5 credits over 5 months. Before cancelling, I put an order in using the credits. 5 weeks went by and I was notified that the order has been returned to sender.

Ultimately, I paid for 5 months of membership that was just stolen by Fabletics.

Date of experience: October 1, 2024
Florida
1 review
0 helpful votes
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Pants
October 11, 2024

Great items. Great price. Will buy more items in the future

Date of experience: October 1, 2024