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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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The quality used to be so good. I've tried to come back several times, and it just gets worse. The website and app are difficult to use and navigate compared to other online clothing stores. Items in common sizes are frequency sold out. It's just not worth the headache. I'd rather pay more and have a better experience.
I started a Fabletics account to get new scrubs during the promotion. The shipping took almost 20 days and the scrubs were absolutely horrible, hands down the worst scrubs I have ever tried on, and I've been wearing them for almost 20 years. Customer service was incredibly difficult to deal with. I wish I never even bothered with Fabletics.
I have experienced being quite dissatisfied with the availability of inventory. I find myself looking at other scrub brands because Fabletics does not have stock. It's frustrating.
The website was east to use. The shorts were on sale, and were very high quality
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I have been extremely satisfied with the products I have purchased but my disappointment lies in the delivery service. Initial orders and exchanges generally take 2+ weeks. That's unacceptable. I am almost to the point where I am deciding to discontinue my membership.
I feel as though this website is a scam tricking you when you into an unwanted subscription for a simple purchase.
Plus size items sell out almost immediately to the point being a member has next to no worth for me.
They first never sent me my first order, then sent me the wrong order (someone else's) and then finally after two month of waiting they sent me my actual order. They didn't offer extra credit nor did they offer free express shipping. It was a painful experience to get help from some of the customer service representatives also.
You can't change an order, prices are not honored one day to the next. Had to just order to use the credit and get away from this company.
Love the many styles that Fabletics offers. The quality is nice! They often have good sales and discounts. I often buy for myself, my teens and even my husband.
I want to say that my wife really liked the scrubs and said she liked the thickness and quality, especially in the winter. I thought having scrubs sent monthly would be a great thing to support her comfort at work.
When you sign up you got the monthly membership, what they leave out is that there is an added fee you must pay. This means they lack transparency and how they charge with hidden charges. When I called they tried to downplay this fee.
When I asked for a refund, they push back saying that I couldn't at first and that it needed to go back as a credit. They did finally give me one after I said it was their fault for not disclosing an additional charge. This refund took three weeks to get when it should have been automatic.
It doesn't matter how much your clothing is if your costs and charges are not transparent. It makes the company sneaky and untrustworthy.
I did not realize that I inadvertently signed up to be a member simply by putting my email address in when purchasing shorts. Totally shady. I will never buy from your company again.
The whole subscription process is a sham and extremely predatory. They make cancelling nearly impossible. Getting through to anyone to actually help is very frustrating. I will tell anyone that listens to avoid Fabletics at all costs.
But I find the subscription model for clothing really dumb.
… and dysfunctional! Telephone contact was a voice recording telling me I'd be long dead (75 mins) before anyone answered. Quality of product varied wildly from "fine" to "made where?". I have to unsubscribe when I have time on my hands to wait for the third world call center to respond
I decided to cancel my subscription because I found that I was not ordering enough, amassing 5 credits over 5 months. Before cancelling, I put an order in using the credits. 5 weeks went by and I was notified that the order has been returned to sender.
Ultimately, I paid for 5 months of membership that was just stolen by Fabletics.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!