FableticsReviews 13,331
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
You charged my account for no reason at all. I have tried to get my money back, but to no avail, it hasn't happened. If it was a fee of less than $10, no problem, but it was $59.95. Wrong and I don't know if I'll ever buy from Fabletics again
I was under the impression that if you return within 90 days you get the refund, and wasn't aware that after 30 days it is store credit only so now I have money in my account which will go to waste as I was dissatisfied with the items.
Hello Callie,
Thank you for reaching out and sharing your concerns. We understand how disappointing it can be to expect a refund and then find out that, after 30 days, returns are eligible for store credit only. We want our return policy to be clear and fair, and we regret any confusion with the process. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
These have a very smooth feeling, they are comfortable. Very nice to wear dressy with black high heeled shoes or you either dressed comfortable with sneakers or sandals!
I found my purchased product to be of good quality and the selection of products extensive. I would buy again.
See title, it's ridiculous, and it took 10 $#*!ing messages to finally just get them to cancel. Really taking a step back in customer service
Hello Chandle,
We're truly sorry about the frustration you've experienced trying to cancel your membership. We understand how important it is for our customers to have a quick and easy cancelation process, and we regret that your experience did not meet those expectations. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
They bungle the size by 4 inches in the waist and 2 in the length. I had to go to a store to exchange but they has nothing over a 36 w. Great product, but always limited availability
Hello Gilbert,
We're truly sorry to hear about the sizing issues you encountered. It's frustrating when the fit isn't as expected, especially when it's off by several inches. We understand how disappointing it must have been to visit a store for an exchange only to find limited availability in your size. We also appreciate your kind words about the products. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
Everything I have ordered from Fabletics has been of exceptional quality and fit perfectly. I will be ordering more and more and more.
The quality of the products is quite inconsistent — some items are fantastic, while others fall short. With the 80% discount, the price is worth the investment, but at full price, it's ridiculously high.
Hello Ernesto,
We're sorry to hear that the quality of our products has felt inconsistent, with some pieces meeting your expectations and others falling short. We understand how frustrating it is when the value doesn't align with the full price. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Nice color and well made. Took a while to get to me but then, I live in the middle of nowhere. Too pricy for my budget.
Hello Therese,
Thank you for your feedback! We're glad you like the color and quality of your item. We appreciate your patience with the delivery, especially to remote areas where it can take longer. We also understand pricing is important and want you to feel you're getting good value. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
Bought only because of discount through Dr. Gundry purchase, it came as an insert in my order from them.
My experience with Fabletics has been nothing less that Fantastic! Product quality has been absolutely perfect for me. The shorts, pants, workout joggers, and shirts, are extremely comfortable, and so convenient to carry other items with me (like iPone pocket in shorts). I have been more than pleased by the quality and stitching of each item. They are well made and light to allow me to workout, stay cool, or dry quickly enough that they are just so easy to clean and maintain. I am extremely happy with every item I have purchased from Fabletics (and I haver purchased many items from them). Fabletics Customer Service is very supportive and helpful every time I have spoken with them. They are a Fantastic Company and have earned every bit of this customer's LOYALTY!
I love their workout clothes. They are good workout clothes especially their leggings. I've also tried their scrubs and I've bought them in different colors
The quality of their cloth is excellent, and their prices are reasonable. The design is well thought out.
My order got stalled in a nearby processing facility, according to tracking information. It took several calls and over two hours in wait time to finally get a refund. The customer service people were kind and friendly, but the process was frustrating. Not being able to correspond via email is a missed opportunity to resolve the situation. This experience led to the cancellation of the subscription.
Hello Cheryl,
Thank you for sharing your experience with us. We're truly sorry to hear about the frustration and inconvenience you faced with your recent order. We understand how disappointing it must have been to see your order stuck in transit, especially when you were looking forward to receiving your items. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I have credit to use and I want to use them, but whenever I find something I want to order, there are no larger sizes left. I especially am looking for capri length leggings with pockets.
Hello Michelle,
We're sorry for the frustration you've experienced trying to use your credit, especially when the items you want, like capri-length leggings with pockets in larger sizes, are consistently unavailable. We understand how disappointing it is to feel limited in options despite having a credit to spend. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I like the clothes but wish I could just buy without the pressure of the subscription. Let your clothes speak for themselves
Hello Allison,
Thank you so much for your thoughtful feedback. We truly appreciate you taking the time to share your experience. We're so glad to hear that you love the clothes! That means a lot to us, and we agree our styles should absolutely speak for themselves. We completely understand that a subscription model isn't the right fit for everyone, and we're sorry to hear that you've felt any pressure from the membership structure. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Great quality. Great prices. Great customer service. Will continue to purchase from this company. I have been living in their maternity leggings. Haven't found any better yet! Can't wait to get back into my normal gear after birth.
I do like the clothes, but every time I check the app you don't have my size. Perhaps 38 waist is your most popular size, idk. If so make more. Why be a member if you are always out of stock?
Hello Joseph,
We're sorry for the ongoing frustration with inventory and the lack of availability in your size. We understand how disappointing it is to like the clothes but rarely find what you need, especially when you're a member expecting access and convenience. Your feedback is important, and we're working to improve availability so members like you aren't left empty-handed. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
-Didn't accept vip membership free trial
- prices jumped around when I used gift card
-membership format is not enjoyable and confusing -prices change after first purchase
-clothes didn't feel high quality
-customer service wasn't helpful -just offer decent prices and avoid all the vip crap, would be 100% better. Nobody wants a membership to a clothing brand.
Hello Austin,
We're sorry your experience was so frustrating from start to finish—from the VIP free trial not being accepted, to inconsistent pricing with your gift card, to feeling that the VIP membership is confusing and not worthwhile. We understand how disappointing it is when pricing shifts, the quality doesn't meet expectations, and support falls short. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I have tried on numerous occasions to cancel and my debit card continues to be charged multiple times from my email accounts. Not just one email account but 3 of my email accounts.
Hello Bill,
We're sorry you've had such a frustrating experience trying to cancel, especially with charges continuing from multiple email accounts. We understand how upsetting and stressful it is to feel like your requests haven't been honored and your card is still being charged. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Darlene,
We're sorry you were charged $59.95 without receiving a product and that your attempts to resolve it have gone unanswered. We understand how upsetting it is to feel like your money was taken without explanation or resolution, and we know how damaging that can be to your trust. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth