FableticsReviews 13,331
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Returns
Sustainability
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Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Cancelled my membership twice and still keep getting charged. The latest time that I reached out to customer service, the chat kept getting disconnected.
My experience with Fabletic has been rocky from the start. I haven't had a good experience and I will not be returning as a membership customer. The customer support is subpar and inadequate to assist customers properly when there is a problem. There clothes when you are a member are priced astronomically high to purchase, and when you have a problem you can't get a representative to solve it properly.
Hello Consuelo,
Thank you for writing us a review. We're truly sorry to hear about your experience, and we completely understand your frustration. It's incredibly disappointing to know that you didn't receive the level of service or support you deserve, and we sincerely apologize that we let you down. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I love my pants and jacket. The quality is great! It feels amazing to wear this. I just feel awesome in this set! I wish there were more colors. I am impressed with the value.
Every return has been smooth. I've had to return an item that stated the correct size on the packaging but the packaged item was not the correct size. Every associate I've dealt with has been pleasant and helpful. Four stars was given due to the fact that this error has happened on more than a couple other occasions causing me take home delivered items into a physical store is an inconvenience. I've ordered the same item in different colors and after trying on one to check the fit, I take off all of the tags. I went to wear the one I did not try on and it was again the wrong size inside of a mislabeled package, but I could no longer return due to no tags. Definitely a lesson learned. Size 9 sneaker box with size 7 sneakers. I've never had any issues until recently. All of these events have been within the first 4 months in this year. I'm sure that the incorrect size I received was also sent incorrectly to someone else. This I feel is an easy fix.
I got a pair of fleece joggers, lined 5" shorts & a tee. They all fit & feel incredible. Some of the best "athleisure" clothing I've ever bought. Great gear. Will be buying again
I couldn't return an unworn pair of shorts without a label, it fell of while I was trying it on and the store associate refused to take it back! Now I'm stuck with a pair that's too small and I can't use
Hello Francesca,
We're sorry for the frustration caused by the return process, especially when the label fell off unintentionally. We understand how upsetting it is to be stuck with an item that doesn't fit and can't be returned. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Please cancel my subscription. I don't want to pay money for a service I don't even want. I canceled my subscription a month ago, and they still charged me 19 from my account that I was going to use for gas money for my car.
Hello Aurys,
We're sorry for the distress caused by the continued charge after you canceled your subscription. We understand how important it is to have control over your finances, especially when it affects essentials like gas money. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I ordered a pair of leggings and medium, but they were too small so I exchange them for a large. Those were also too small and they made the return process very easy.
The only leggings I wear. I work in a special education classroom and I can easily get up and down on the floor easily.
Fabletics have always been a fabulous way to rock sportswear and loungewear, I have been a proud customer for years. I don't buy any sports clothes from anywhere else. This is my favorite store.
The dressing room was very clean and once you enter the store they say hello how may I help you? That's wonderful it was always quick to assist you in finding the proper size that you're interested in to wear.
TCC store offers great customer service, they are very helpful and nice. They greeted me and told me the sales
I love the scrubs and leggings but not as impressed with the other clothing. Sizes are per product, depending on what your ordering for example I'm a medium always but some medium too small/ large.
I love the clothing, although my last few pairs of leggings have gotten holes rather quickly. The local store is very limited on available sizes, but overall it's still my favorite brand of active wear.
Always pleasant and easy. Love how all my items can be worn on the office or on the golf course. Very versatile. I'd like to see what some footwear would look and feel like.
Love Fabletic, good prices and quality. Been ordering gym clothes for a few years now. 100% recommended
Love the product! Everyone working in this location is amazing and very helpful! Will definitely be back!
Staff are all amazing. Store is clean! Everyone is so helpful! If they don't have your size the will check online
I canceled my new membership to Fabletics because I ordered a scrub top and bottom on the same day as both were in stock. One arrived in 4 days and the other 3 weeks later because it sat in a warehouse for over a week with no movement. Terrible inventory and shipping process. 1st impression is a lasting impression.
Hello Dan,
We're truly sorry about the frustrating experience you had with your order. We understand how disappointing it must have been to receive one item promptly while the other was delayed for weeks, and when inventory and shipping processes don't meet expectations. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
I am not quite sure now the VIP portions works- I get so many emails from Fabletics, I am missing the Vip part to opt in/out for that month. The 1 time I did for sure see the email, I am not sure I was directed correctly.
Hello Tammy,
Thank you for sharing your experience with us. We understand how receiving multiple emails can be overwhelming, especially when it comes to managing your VIP membership. We regret that there may have been some confusion about skipping the month. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
While Fabletics offers a wide variety of quality products, one significant area of concern is the lack of attention to adequate timeline for shipment of orders. Customers are often left without a clear expectations or timely updates regarding their orders, which creates frustration and undermines the trust of the company. Consistent and transpartent communication about shipping timelines is essential for a positive customer experience, and unfortunately, this remains a major shortfall for the company. Improvements in this area are strongly recommended.
Hello Tinamarie,
Thank you so much for taking the time to share your experience. We truly value your thoughtful and constructive feedback. We're deeply sorry to hear that your recent interaction with our shipping process left you feeling disappointed and frustrated. That is never the experience we want for any of our members. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chiquita,
Thank you so much for sharing your experience with us. We're truly sorry to hear about the frustration and inconvenience you've faced trying to cancel your membership, especially when you've already taken the steps twice and are still being charged. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia