About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Scam. I fell into the trap where I signed up for VIP membership last year to get a special sale. I am a very meticulous contract reader and it was unclear to me that they would continue to charge my credit card monthly, racking up "points". By the time I realized they had charged me 200 dollars that was laying dormant in my account. I received no emails notifying me of this. It took me almost 2 hours to get through to someone on the phone as the automated phone system kept sending me in circles, misunderstanding me, and putting me on hold. The representative was quite rude and basically insinuated 'tough *'. They refused to refund me. I canceled my VIP membership to stop the charges. In hindsight I should have kept it for another day to spend the money and get the discount. Once I realized this I was so fed up I just bought 3 way overpriced pieces for 200 dollars to just wash my hands of the whole ordeal.
*Language redacted by admin
I got to say the cloths are very good quality, but I eneded the subscription plan because I was able to only get one item per month. If this subscription plan allowed me to get two low cost items per month I would reconsider.
First I did my membership because I wanna buy a legging. The site shows me that I could buy 2 for $24. So I tried to buy it and in the end, I only received 1. I got upset and thought never to buy there again. And now discovered that they charged me $49 for the membership. I never authorized that. I got to cancel this stupid membership by call. But I never get to talk to a live agent neither by chat or phone. It's the worse company I ever tried to buy things.
I really do not recommend. Will only get you headache
Hi Ana,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Really enjoying the lined shorts, and my wife has order several sport bras.
I saw the commercials thought this would be the best site to find plus size leggings even though the price was very high and the "membership". I wore them for physical therapy they were high waisted didn't stay up and I thought too expensive to keep the rest of my order so I sent it back. I didn't like the quality
Hello Beverly,
Thank you for taking the time to let us know about your thoughts on the products you go from us and the membership. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
I didn't know that when I bought some things that it automatically signed me up for a subscription. I'm sure it said that somewhere in the fine print, but it was definitely no obvious that they were gonna charge me monthly after I bought a couple things.
Hello Brett,
Thank you for taking the time to let us know about your thoughts on the VIP membership. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
Online will show me many options saying it is showing all the items in my size, but that's only true ~65% of the time. The rest of the time the item is actually NOT available in my size. Why save and sort by sizes if the system cannot show what is actual in stock?
Hello Delta,
Thank you for taking the time to leave a review. We are very sad to hear that the items in your size are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Being a professional dancer, a yogi, and a general lover of movement; I am so happy that I got a membership with Fabletics. The styles are incredible and I always feel amazing when I'm in my Fabletics gear. The sizes are true and the material is quality!
Hello Kathleen,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Out of the items I purchased there was one dress I loved. Everything else was so so. I got some work pants that were soft and comfy but have the logo as a little pin that stabs, so that takes points off. The leggings weren't my favorite, they just feel weird in the middle part, and another dress was just ok.
Hello Iliana,
We appreciate the feedback you shared regarding the styles of the items we have. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
The UI of the website is clean and easy to navigate. Filtering options is easy to find exactly what I need, and I LOVE how the reviews can be filtered by size... brilliant! Beginning to end, Fabletics has the order, and even the return, processes down to a science.
Hello Angela,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater to every FABshionista needs of our members like you! Have a fabulous day!
XO,
Ivy
Was told my item would be held for 7 days, for my returning item to make it back. Took over a month to get back, never got my item that was on hold. Wish it had been sent out once they were notified my package was in transit to be returned.
Hello Brenda,
Thank you for your review. For assistance with your concern regarding returns and exchanges, our Member Services Team will get in touch with you right away.
Best,
Renz
I really don't like how the member credits are structured. Why can't I apply a credit to an item and then pay the difference? On the other hand why would a use a credit worth $50 to buy something listed at a lower value. I also found the app to be buggy, and slow. It wouldn't let me buy a velour set just like wouldn't add the product to my cart.
Hello Paige,
Thank you for your honest feedback about the Member Credits. We would love to assist you further with the concern you had. A representative from our Member Services Team will email you within 48 hours.
Best,
Renz
I've ordered three different outfits and they have all fit differently and I've tried different sizes. Not impressed with the design and the style of most items and would rather spend this money at Nike and get better quality items.
Hello Rebekah,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
When skipping the month for fabletics. You can only do it on the 5th of the month. Which I always forget to do on the 5th but before that I can remember. I am probably going to step down from being a VIP member because I cannot afford money coming out of my visa every month.
Hi Haily,
We appreciate your feedback on the skipping process! We will be emailing you right away for assistance.
Best,
Cathy
Fabletics online used to be great; easy website, great customer service. The site never works properly anymore and I just got the app, but that's not working right all the time either. I have to call just to skip the month 2 months in a row. When I called for Feb, the call got dropped and the lady never called me back. After waiting over 30 min to get someone to talk about the issue... I shouldn't have to call back if a line drops.
Hello Shannon,
We apologize for what sounds like a very frustrating experience! Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I tried and was disappointed in the quality of the sports bras, however, I am a runner and used to sturdier garments. Even though I am small chested and would only use for yoga, I still think the quality could be better. One of the long sleeve tops I ordered was as thin as a kleenex. Also, when I tried to reach Customer Service, I was on hold for over 21 minutes. I cancelled my membership. The only favorable part was the design, it just wasn't carried over into the quality.
Ordered on Black Friday. They returned one of my products.I called and talked to them about it decided to give a second chance. They said they would send the rest of the items. The remainder of items never came and can't order them cause they are out of stock.
Hello Kyle,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The customer service is always fabulous. I love all the different styles they have monthly. The pants really hold everything in and above all, the Fabletics quality is unbeatable. I love being a Fabletics member and getting to take advantage of all the amazing discounts and special sale opportunities.
Hello Shawn,
Awesome! Thank you for the feedback! We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
I absolutely love my Fabletics. I have spent well over $500 in the past year on their items and I havent had any issues at all. No holes, no tears and the price is right! I love shopping the sales too! I have used other companies (no names) and their prices are double Fabletics price and the quality is not worth it. Fabletics every time. Please don't change what you are doing Fabletics, I love it!
Hello Jessica,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I like the leggings. The bra I got doesn't have any support but maybe I just chose the wrong style. Every time I see an add, the clothing advertised is never available. I'm still a VIP member but I find myself skipping every month because what I want is never available.
Hello April,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Libby,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Samar