FableticsReviews 13,331
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I love the cute outfits offered each month. They are comfortable and well made.
Hello John,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Everything is good except the blue bag. All the insides of the pockets ripped in less than 1 day.
Hello Jorge,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your bag. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hi Susan,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
I was very disappointed to learn that in order to receive the extra discounted price I would have to send back my shorts. This just doesn't make much sense to me. The shorts had been 50% off when I placed my order and before I even got them in the mail they went to 60% off. I felt that fabletics should of adjusted the price without me sending back my shorts. It cost me $5.00 to get my label printed out at the store. I told customer service that I didn't have a computer to print label out when I spoke with him over the phone.
Hello Brenda,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our return process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Hello Adam,
Thank you for your honest feedback! We're sorry to hear that some of the items you ordered did not arrive. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I like the jacket I picked out for myself but I made a mistake on the pajama top I got for my mother. I thought I was getting a set with shorts but it was only the top. It was on sale so not gonna try to return it. Wish they wouldn't picture it as a set if only part of it is available. Not much of a sale then. But my mistake I guess.
Hello Christina,
Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Pants I ordered said light gray, I saw they were pretty light but when I got them they are basically white. The pants are so see through you can read the tag.
Hello Jennifer,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered 2 pairs of leggings but only one pair came, there has been no update for the 2nd pair and why its being delayed idk maybe I'm over exaggerating
Hello Eliana,
Thank you for your feedback on our shipping. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
Fabletics has great gear, that wears extremely well, and when on sale is a great price, but can be to expensive when not.
Hello Lea-Anne,
Thank you for writing a review! Your feedback about our price is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love this brand and their leggings, athletic tops, and bras. I also love how they highlight monthly/quarterly design lines with celebs who inspire them. I have been wearing their leggings for several years. I have branched out to tops and now bras because as a full busted yet fit woman some tops don't cover or fit well. I further support by being a vip member and getting my young teen daughters on board with your products. But recently I have failed to align with your celebrity line promotion in regard to YITTY and the shaping items. I'm looking for the next season of cute leggings and such and they really aren't there to be found. I know fitness is for everyone but i feel shaping products aren't about fitness. Or being fabulously athletic. I can be patient with the promotion to a broader demographic that may not be readily attracted to working out and fitness. But I was initially attached to this brand and products because it fit me. Someone who is active often and in multiple fascists. I look forward to the next line or season of products to come back in line with higher active ladies like me because I absolutely adore the styles and fabrics. The support the leggings provide is top tier. The tops are super cute too.
Hi Kendall,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Shipping was fast. My son loves the shorts. We did the 2/$24 deal and I will definitely buy more when they have a sale!
Hello Kimberly,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I love fabletics! So glad I jumped on this opportunity. I love that the clothes are affordable, and I'm really finding things that work for me.
Hello Elizabeth,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I got this boxers when I saw an ad about them saving you from embarrassment at the gym when standing up from the bench/seat and not leaving sweat marks on the pad. However my butt juice still gets on the bench and not only that my butt area looks as if I urinated myself while seated at the gym because all the sweat still goes through regardless of this technology that really doesn't work.
Hi Juan,
Thank you for sharing your feedback regarding the item that you purchased! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
They helped address my concern and fixed it for me.
Hello Jacqueline,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied. Hope to hear more in the future!
Best,
Mary
The shipping company they work with, Lasershipment, will never get your order delivered to you. I ordered shorts and after a month of them sending it between two different factories, the package gets damaged and is unable to get delivered. After calling Fabletics customer service over 5 times within this month, they kept directing me to call the Lasership customer service cause apparently it's my job to fix their mistake. They didn't help at all either. They say they'll look into it and get it fixed for you but they won't do anything. Fabletics and Lasership are the two worst customer experiences I've ever experienced and you'll never get your package on time. They also could not refund me to my credit card, I am currently waiting 4-6 weeks for a check refund, also another mistake on their part. NEVER BUY FROM THEM.
Hello John,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly to further assist you.
Best,
Dean
I have always had a great experience with fabletics. I have been a loyal customer since 2016 and I have no plans in changing that. The quality of their product along with the great customer service is immeasurable.
Hello Shatory,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
For the most part I love it. But TWO of the pants lost a zipper from the pocket on the first day which was a total bummer.
Hi Joan,
Thank you for sharing your feedback regarding the quality of the items that you received! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
I paid for 2 pair of shorts and only received 1 very disappointed.
Hello Keaton,
Thank you for writing a review! Your feedback about the product you ordered is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
The shipping was quick, and then the shorts didn't fit perfect I was able to exchange for a new pair.
Hello Kyle,
Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you like our product and service.
Best Regards,
Clark
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laura,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean