About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
LA Relaxed
Jungmaven
Auf Augenhoehe
HOSBJERG
Democracy
Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I loved their customer service. They've always been helpful and quick to response any questions I have. Their shipping is fast and the product is excellent.
I love the VIP/member program. You can skip each month if you don't need anything. I love the quality and feel of the fabrics. It is comparable to Athleta.
We are glad you are enjoying our products and the VIP membership! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Overall any of the items that I have ordered from from fabletics been good. I have learnt to read the reviews as to how items are fitting people. It give me an idea as to size I am going to order
Hello Dawn,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
My order arrived in a timely manner. I ordered leggings for two of my daughters. They love them. The fit is great and they love the selection of styles.
Hello Sharon,
Members like you always inspire us to do our best. And so, it becomes our prime duty also to keep our members satisfied. Thank you and we value you!
XO,
Ivy
Store employees were not helpful and friendly.
Issue with my order then call the customer service help line and the person I talk on the phone was not helpful.
Hello Angeline,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I returned a damaged pair of pants. Fabletics never sent my replacement. After calling and emailing I still never received the pants. I basically gave Fabletics $50 for nothing!
I have ordered from Fabletics numerous times over the past 6 years. The quality of the products is great and I have never had any issues with the company.
Hello Brooke,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I had an issue with my order and the customer service team addressed it immediately and replaced my order with my favorite new leggings! Will be shopping here again.
Hello Ross,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I thought id give this a try since they had a deal for their leggings knowing that I would have to be a VIP member and could cancel later. The whole experience was just awful and made me so mad I just regret it. Don't waste your time. First of all, who the $#*! wants a membership to buy workout clothes? So stupid! I go to order some leggings and they were sold out of almost every single size, lentgh, and color. I had already paid so I had to buy pick something so I bought what was left. I then receive the leggings and they were subpar. Threads were coming out of the seams in some spots and they were very tight. I decided I don't want more $#*!ty overpriced clothes from this company, I try to login to my account to cancel etc and my password was wrong. I click forget password, never received any help or got it reset. I emailed the company asking to reset my password and cancel my account. No response. So I call and the lady tries to argue with me about contacting them when I have the receipts that I did in my email. She hounded me on why I want to cancel. It took way longer than necessary to cancel and I had to demand that they refund me. Complete bull$#*!. I'd rather just go buy the overpriced LuLuLemon leggings than deal with all this bull$#*!. So $#*! you, Fabletics.
Fabletics keep getting my delivery address WRONG - I have contacted their customer service multiple multiple times and each time they say we have updated your delivery address - but I get the email from Hermes saying we are delivering it to the WRONG ADDRESS. They have delivered the item to the wrong address twice now not even close to my house - I have to drive to that person's house and apologise for FABLETIC's error. Terrible terrible terrible - DO NOT use
Hi Jambo,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Timely delivery. I like the fit better than the for "thick" girls better than the other popular brands. Will buy again.
Like most of the stuff, but priced too high.
Please provide better discounts to keep customers. Introduce more variety in full sleeves.
I was skeptical about becoming a member at first. I was so wrong. I love how I get reminders that I can skip a month. The quality is amazing and the prices are affordable.
Hello Rena,
Thank you for your positive feedback. We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I like your product. It is expensive, but I was able to order due to a deal. But the amount of texts I received, even after I requested that it stop, was too much.
Hello Quentin,
Thank you for sharing your experience with our items and the text notification you received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I was ignored in the store for about 15 minutes then I went to the counter and asked for help. I am a fan of the longer biker shorts and the bras are great.
Hello Heather,
Thank you for the feedback about your experience with our Member Services Team in the store. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
My order was returned back to sender without me ever having received it, it was never delivered to my house. I also did not receive a refund even though I never got my package.
Hello Jennifer,
Thank you for sharing your experience with the order you never received. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Love, love, love my electric cherry summit teddy jacket! The item is true to its color in person as well as size (M). Can't wait to wear it and order it in another color!
Hello Jennifer,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
I don't know which order this is for because I never received an email with such order number and I cannot find my orders on Fabletics website (MY ORDERS tab is empty). However I had problems with one order that I made, it was cancelled (after it was confirmed), it was tricky to get replacement etc.
Hello Erik,
Thanks for writing a review regarding the order you made. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
THIS IS THE SMARTEST FRAUD IN THE WORLD! THEY RIPP PEOPLE OFF AND START CHARGING THEIR CREDIT CARDS FOR $50 DOLLARS A MONTH WITHOUT LETTING THEM KNOW! THEN THEY TELL YOU THAT YOU HAVE TO SKIP THE MONTH NOT TO BE CHARGED! HAHA THE FUNNIEST FRAUD EVER. PLEASE DON`T USE
Hello Lamis,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,
Ivy
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gabriela,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad