FableticsReviews 13,331
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Yet to receive a package and fabletics doesn't give refunds, signing up was a mistake
I have been a customer for many years. I love the selection, and price. Their products are reasonably priced in my opinion. Their clothes are comfortable when I workout. Thank you.
Hello Debbie,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
Never got a response on FB Messenger. I'm. Missing an order and when I asked to speak with an agent I never got a response from the automation or an agent.
Hello Christine,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Hello Karine,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Dean
I have about 15 different pairs of leggings from Fabletics because I am such a big fan of them. They are very stretchy and soft and come in many different colors.
The one problem I am having is that they do offer different style of the pants, which is wonderful. Sometimes I am having trouble with how the Large fits me. I bounce between a Large and XL, depending on style. If I rush and put on a pair really quick it might be the wrong style and size and then they end up falling down. I really do love the pants.
Hello Cristine,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I am very very happy with my Fabletics experience. The young ladies in the Victoria Gardens store in Rancho Cucamonga California are amazing! They are very helpful. They don't just help you find the product you are looking for, the make suggestions, tell you of thier experience with the outfits, help you find sizes and make sure that even when the store is busy and crowded you feel like you are still seen and heard.
I also like them because they remember me. Despite the store being very busy they even remember the outfits that I buy. Their customer service is exceptional. In today's society the art of customer service appears to be lost but not at your Fabletics store in Victoria Gardens. I now have my mother, aunt, and niece shopping there. I am VERY protective on my mother but I feel good about taking her into the store. After having a stroke despite her having no physical signs I watch her like a hawk. However, at this store I feel comfortable enough to go into the dressing room while she stays up front and chatts with the sales ladies. They are amazing.
I also give Fabletics 5 stars because I love the product. I can wear them everywhere and feel comfortable. With some of my outfits I can even put on a blazer jewelry and give a killer presentation. Even at the age of 53 I wear your product because I can be stylish but still classy and not look like I am trying to fit in with the younger crowd. I tend to travel a great deal because my son plays in the NFL for the Chicago Bears so I frequently visit the store to get my travel outfits. I am also a speaker and coach for women who specializes in helping "Make It Happen Women" increase their self-care and self-love. I have thought about posting my Fabletic workout and travel outfits and tagging you in the post. I believe in speaking up when I don't like something. I also believe in speaking up when I do, thus the detailed review.
Thank you very much for your creating such a wonderful product. I also thank you for hiring the amazing staff at your Victoria Gardens store in Ranch Cucamonga Californa. Be greatly blessed, love yourself, and have an amazing week.
Carmella J.
Hello Carmella,
Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
Very satisfied with the process found the sizes and colors that I was looking for and awesome prices
Hello Angela,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Hello Otia,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I recently bought the navy joggers. Nice fabric; not too heavy and a trim leg. Very stretch and comfortable and they dont bag out at the knees. I noticed after washing in cold water and hanging to dry, they seem a little bit shorter. Still find them really nice.
Hello Adrienne,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I exchanged a product for another size. The original product was received back to Fabletics and I never received my new item. Now you have my money AND the product! Will never shop there again.
Hi Brandi,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I've shopped from Fabletics 3 different times now and I must say I am in absolute shock on how much I love and adore these products. I am in complete awe over their products and overall site. We all know as women we have insecurities but I feel nothing but positive and good vibes from Fabletics and true women empowering women. I am a valued customer and will continue to shop here. I feel it definitely suits me and my comfort and style. I love it all.
Hello Brittany,
We are honored that you have chosen us and placed your continued trust in us. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Hope to hear more from you in the future!
Best,
Mary
Great team at the store and great quality of clothing
Hi Cayden,
Thank you so much for your amazing review! We value feedback like this because it motivates us to enhance our products and services even more! We are delighted that we were able to meet your requirements. We hope you continue to have a wonderful time with us in the future. Have a wonderful day!
Best,
Kim
It's getting expensive, and I'm not really into bright styles. I'm having a hard time using my credits.
Hello Gale,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our prices and credit system. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
They help hide my belly, that has recently found me lol! They are awesome for the hot, humid weather here in Florida!
Hi Amy,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
I received everything I ordered timely and accurately! I am pleased with the quality of the garments also.
Hello Catherine,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I love all the models, the only thing that is very few garments is always sold out
Hi Norberta,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
Mother/daughter matching outfits is always a win and this was a fun great way to match.
Hello Caitlin,
We're so glad that everything worked out for you. We here at Fabletics do our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our members' satisfaction.
Best,
Allison
Long delivery wait. Product not as described, way more expensive then other men's briefs and not even as functional. Mediocre.
Hello David,
We appreciate the feedback you shared regarding the item you purchase. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
At first my order was supposed to arrive 3 days after I ordered according to you guys, then it turned into 9 days, and now it doesn't even have an arrival date. It also hasn't updated the packages status in about 4 days. I just want to know where my package is and when the estimated time it will arrive is. My package could have been stolen or destroyed for all I know. This was a very bad experience and I am extremely dissatisfied.
Hello Connor,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly to further assist you.
Best,
Dean
I ordered my package but I haven't yet received it.
This is really frustrating
Hello Trevor,
We value all feedback, so we appreciate you taking the time to tell us about your experience regarding our shipping. Right now, we'll send you a private message. Thanks!
Best,
Clark
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashleigh,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about your package. Our Member Services Team will get in touch with you right away.
Best,
Allison