business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Pennsylvania
4 reviews
0 helpful votes
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LOVE YOUR SITE
July 11, 2024

It is always great every time I visit. Most of all I love the sales.

Date of experience: July 1, 2024
Canada
2 reviews
0 helpful votes
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Great Product
August 14, 2017

My experience with Fabletics is wonderful. There are a lot of bad reviews on here about this product but I have bought multiple items from them with zero complaints. Recently I lost around 35lbs and needed some new workout gear to help me lose even more. Their outfits are so cute I have a hard time deciding which one I am going to get.

When you sign up you MUST KNOW that you are signing up to a membership contract. This shouldnt be a surprise to people as it is the same as Just Fab and Adore Me. They do let you skip the month, my only complaint is that they don't make it easy to get a refund if you end up forgetting. This happened to my friend more than once and she called them and got refunds everytime. I have "forgot" to skip the month multiple times and I just see it as an excuse to get some new workout gear and keep me motivated.

The 4 things I have bought from this site have all arrived quickly (in Canada) and looked exactly like what I ordered. I am about 5'5" and 165lbs right now and ordering a medium fits me perfectly and usually I am a medium/large and size 10 pant. I do like having my workout gear to be smaller fit so it doesn't go anywhere while I am working out.

These ratings do not give this site a fair shot because you should know that you are signing up to a membership contract. I have yet to cancel my account because I make sure to log in at the beginning of every month and skip. Even if you skip the month you are still able to access your outfits and shop no problem.

Date of experience: August 12, 2017
Samar B. Fabletics Rep
over a year old

Hello JL M.,

Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

XO,

Samar

California
1 review
0 helpful votes
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Very underwhelmed with most of their stuff
June 6, 2022

I've been a member for a while now and have purchased MANY items from Fabletics: leggings, shirts, sweaters, and sports bras. There have been MAYBE 2 leggings that I truly like and wear frequently but most of the time I am very underwhelmed with their products. Most of the leggings run a size too small, and tend to roll down throughout the day and are overall just uncomfortable. I purchased a leggings and shirt set, and I HATED the material of both. It was so uncomfortable and unflattering I literally threw it away because I didn't want to go through the hassle of returning it. I've never liked a shirt I purchased, the material always feels cheap and again, uncomfortable. I have a sports bra that I do like and a sweater that I wear every now and then but again, they're just OKAY. Nothing special about them. I have decided that I am going to cancel my membership because I am mostly dissatisfied. I want soft comfortable stretchy clothes that I can wear all day! And unfortunately fabletics is not that.

Date of experience: June 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jazymin,

We appreciate the feedback you shared regarding the items we have online. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

South Carolina
1 review
9 helpful votes
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Poor customer service
March 17, 2015

I have been a member for 3 months. I think the quality of the merchandise is good for the VIP price, however, the service is really bad. In my last order, I got a confirmation email of the items that I ordered. When the order arrived, one of the items was missing. There was nothing about it in the package. I waited a couple of days to see if another package was coming. Nothing.
I called their "customer service" number to get a status and they told me that the item was out of stock. They clearly have an issue with their inventory systems. They also have a problem with their phone support. The lady who answered the call said that I should keep checking back and order it later. I asked her why I should order anything else if what is confirmed is not really available. If they had good service, they would let me know that the item is back ordered and they will notify me when it is available again. Then she told me that the best way to order is to get on the phone and get someone to confirm that what I want is available! How many times do I have to try and buy something?

If they really want to grow this business and make it successful they need to hire someone from Zappos or Lands End or LLBean to make their operation something that is STANDARD in today's ecommerce world.

They also need to teach their service staff to address the client's issue and not just explain how their process is working when it clearly does not serve the needs of the client. Really bad.

Date of experience: March 17, 2015
GB
1 review
0 helpful votes
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Bought leggings and was not informed of £49 per month credit unless cancelled
When I contacted them they refused to refund or cancel the membership until I spent the credit they took

Date of experience: May 11, 2021
Cole N. Fabletics Rep
over a year old

Hello Deb,

Thank you for sharing your feedback regarding how the VIP Membership works. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

New York
1 review
0 helpful votes
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Excellent
July 17, 2024

Excellent way to shop so very satisfied with this order and all my Fab

Date of experience: July 7, 2024
Georgia
1 review
0 helpful votes
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Great
July 17, 2024

Staff went above and beyond to help me with an exchange.

Date of experience: July 7, 2024
Canada
1 review
0 helpful votes
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The best leggings I've ever owned!
September 1, 2022

I absolutely love the items I've purchased from fabletics. The fit is perfect, the quality is amazing. The ONLY thing I didn't love was when I'd miss the time frame to opt out of the monthly fee.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Marie,

Thank you for sharing your experience with our products and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Texas
1 review
0 helpful votes
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Confused on rewards/offers
June 1, 2021

I am a VIP and on the Memorial Day sale I was offered 60% off. My friend who showed to be a new VIP got 70% off. I'm really frustrated by this because I have begun shopping frequently!

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Christy,

Thank you for writing a review regarding our promotional offer. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Florida
1 review
7 helpful votes
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Shame on Fabletics
May 22, 2015

At first i thought this was great, but until i had to deal with them, lack of customer service, scams, poor quality. Lack of followthrough. Unable to cancel easily

Date of experience: May 22, 2015
New Jersey
1 review
0 helpful votes
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Quality got worse over time
September 1, 2022

When I first signed up for Fabletics the quality of clothes and bras were very good, I was convinced they were the best leggings around! Over the last few years, the quality of leggings just plummeted, the selection was limited, shipping time seemed longer and longer and you still have to pay an extra $5 for shipping, and styles would sell out so quickly that there were MANY months I had to skip my subscription because the items I wanted were sold out and I didn't need another pair of black leggings. The last 2 orders I placed arrived so late I had forgotten I placed an order until I received the package. One pair of leggings I ordered had the fabletics logo stitched on the thigh (which I didn't realize was there when I placed the order and would have never ordered them as I thought it looked like a stain) and after 1 wash the stitching of that logo completely unraveled and now there's a hole in the middle of my thigh where the eyesore of a stitch used to be. Another pair of basic black leggings I had ordered and had worn maybe twice ripped after my dog jumped on me to say hi when I came home from work. I understand that is out of Fabletic's control, but my dog jumps on me every day when I come home and that has never happened to even cheap leggings. Long story short, the quality has significantly decreased while the prices remain the same. I've cancelled my subscription after 4 years because I'm so dissatisfied and feel like this is just another one of those companies that don't care about their products, just the money.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Carissa,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.

Best,
Renz

South Carolina
1 review
0 helpful votes
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Feel like the auto sign up was slipped under the rug and I was duped into a membership I didn't want and wasted money.
Wouldn't recommend this company -

Date of experience: April 1, 2023
Mary L. Fabletics Rep
over a year old

Hello Caroline,

Thank you for sharing your experience with the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

New Jersey
2 reviews
0 helpful votes
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Great clothes overpriced
May 14, 2024

Joined VIP for 59.95 that commits you to a 59.95 charge per month...that's 720.00 a year crazy.

Nice clothes but the pricing is ridiculous.

Date of experience: May 4, 2024
Florida
1 review
0 helpful votes
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Unhappy
September 1, 2022

I made a purchase and didn't know that I was automatically signed up for a monthly membership with a fee. I canceled immediately. Will never buy the product again.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Calvin,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Arizona
1 review
0 helpful votes
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Hospital scrubs
June 1, 2022

Ordering was easy, the pants/sweatpants I ordered looked totally different on the site. When I got them they look like hospital scrubs. The ugly green was a bad call.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Joseph,

It is with great regret that we received your feedback regarding the styles of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Canada
1 review
0 helpful votes
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Very Happy with Fabletics
November 2, 2022

I have been buying Fabletics products for the past 3 years and am very happy with the quality, VIP deals/specials and their customer service! I highly recommend Fabletics!

Date of experience: November 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Dana,

What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in Fabletics! Hope to hear more from you in the future!

Best,
Lia

California
1 review
0 helpful votes
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Nice shorts where'd you get 'em
May 20, 2024

Is all I hear from friends. These shirts are worth twice the $19 I paid for 2. Great quality and nice fit! I love the color options too.

Date of experience: May 10, 2024
Canada
1 review
0 helpful votes
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Disappointment :(
June 12, 2020

I initially became interested in Fabletics because of their two leggings for $24. My first order was two leggings, a bra, and a tank top. A few days after my initial purchase I decided to buy another outfit, at checkout I used "Honey" and received a 70% off coupon. I couldn't have been happier with my experience at Fabletics, however when making the second purchase I realized the sizes I choose on my first order were going to be way to small! I spoke to a costumer service rep who cancelled the first order and assured me that I would still get the two leggings for $24. After choosing the correct sizing, a new costumer service rep told me that I was no longer eligible for the two legging for $24 because I used the 70% off coupon with my second purchase. The first rep assured me I could still receive this deal and I would have never cancelled if I was aware I would lose the promotion! I was originally planning on using my monthly membership credit to order clothes on a monthly basis but now I think I will cancel my membership. The company needs to have clear and consistent messages from their costumer services reps.

Date of experience: June 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Jennifer,

We are saddened to know that you are thinking of going away. We will be contacting you within 24-48 hours to assist you further.

Best,
Dean

Maryland
1 review
0 helpful votes
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VIP
November 1, 2022

Getting unknowingly enrolled in the VIP program feels very scammy. I don't appreciate it. The products are high quality but the business practices are questionable.

Date of experience: November 1, 2022
Dean R. Fabletics Rep
over a year old

Hello Brian,

We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Iowa
1 review
0 helpful votes
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Love the Product, Hate the system
August 1, 2022

I loved the product that I bought from Fabletics and it is some of the best shorts I have I tried to get the deal of the 2 for 24 but they only sent me one pair, which I was okay with but then realized that they charged me for a background subscription to their VIP platform that I didn't know there was a 54 dollar charge for their VIP platform and that was not money I wanted to spend. I had to call their customer support line and convince the rep that I needed the refund as it wasn't enough to be confused. In the end, I love the product after using it for 3 months but hate that I only got one and that it was a subscription-based system.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Caleb,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad