I, like a lot of people, watched Girlboss and then went straight to this site and bought like crazy. I then looked at reviews and they are horrible. I then felt sick as I spent $100 and was worried that they wouldn't show up or if they did they would be garbage.
I received my package today in Canada at the earliest date that they said it would arrive. I was not charged customs, which i have been before when shopping from Adore Me. This is something I have seen a lot of complaints about but that is normal when shopping out of country.
I was super nervous when looking through my items and honestly my first reaction was to be disappointed because thats what I was preparing it for. After about an hour I went back to it and actually really enjoyed my purchases. I bought a Jumpsuit that is currently in the sale section. I was worried because it was an impulse buy and I have never tried one on before. It was amazing. Great quality, thick material and a perfect fit. It has little plastic stickies that hold it up. It is by far my new favourite article of clothing. There was a small thread bunch up on the front of the frill but i just cut it off easily. Good as new. I bought a blue off the shoulder top and it wasn't the material i was expecting. I put it on for the rest of the day and it looked much better after i realised that even though it was a cheaper material it still looked nice and fit me well. I only ended up with one item that I didn't love. It didnt look exactly like the picture but I couldn't blame the shirt for me not looking the way i want to look in a crop top.
I gave it a 4 out of 5 stars because if you spend full price on this stuff it is 100% not worth it, except the jumpsuit. Do not spend $40 on a shirt from here because it is worth about half of that. This site currently has a 50% off everything, including the already marked down sale items. This was definitely worth it. I have heard that there is usually sales so my suggestion is wait for a good one and then buy everything on your wishlist!
The main issue people have with this site in the reviews is that they have a bad return policy. This seems to ring true. I have decided to not return anything in my haul but all of the reviews are probably not wrong. Before ordering be prepared to just keep everything or pay for the return fee and a long process before getting your refund. Their website says that it takes at least 28 days after you return your order and it arrives for them to get it completed. This however is evidently laid out in their return policy on their website. The people who are mad about this should have read the return policy before purchasing.
These reviews for the most part are based from when the company went bankrupt, before boohoo took over the brandname and promotional ownership. Their deal was that they were not obligated to repay any of their old customers or fill any orders they promised before they sold out. Although they should have made more of an effort to keep the customer base happy it was not something they may have been prepared to take on. What I am getting at is that those issues are not something that seems to be happening at this point, that was a situational based issue. The bad reviews really seem to stem from this. The bad reviews about returns seem credible.
I am planning to buy again, as well as from the sister site boohoo. This is not the old NastyGal from pre-2017, I wouldn't go to this site if you were looking for some high quality unique stuff. This is for the girl who wants to stay up with the trends and not looking to spend too much money. (again only buy when ON SALE) This site doesn't deserve these bad reviews since the ownership change.
WOULD BUY AGAIN.
Hello JL M.,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,
Samar