FableticsReviews 13,331
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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I purchased shorts, and all of a sudden i was getting charged 65 dollars a month for something i never signed up for. Biggest waste of money, will not be shopping with you guys anymore.
Ordered 6 sets of scrubs and Loved them all Now my daughters want some fabletics scrubs for themselves
Amazing quality clothing at great prices! Everything always fits so flattering and feels amazing! I've purchased so many pieces and I love them all the quality is so good.
I don't like having to opt out of the credits for VIP, and the process to quit is not straightforward. I also don't like that I haven't been able to get the tall scrubs for weeks on 2 occasions
I absolutely love my scrubs, the material is soft and strong. I am a Nurse and I struggled to find a comfortable and durable pair of scrubs without breaking the bank. I can say that Fabletics is amazing you get the high quality without breaking the bank. That is why they are my first choice always.
For the last few months, I've been ordering several different items from Fabletics from pants to onesies and tops. Sizing is so off. I was really hoping to get more than one onesie in different colors, but unfortunately, only the black one that ordered fit properly. All the other ones the pockets were so protruded made my hips look so wide.
Hello Maria,
Thank you so much for sharing your honest experience with us. We truly appreciate you taking the time to provide this feedback. We're really sorry to hear that the sizing across different items hasn't been consistent for you, especially when you were looking forward to building a collection of pieces you love. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I don't want to call to unsubscribe from my membership; I want to do it online easily. On the website, it says there's a way to cancel, but I have yet to see where or how.
Hello Traci,
We're truly sorry for the frustration and inconvenience you've experienced trying to cancel your membership online. We understand how important it is to have a simple and clear way to manage your account without needing to call. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
I ordered a few items for working out and they were all quality and true to size. I love how the material fees and I've gotten many compliments on them. I am glad I made an order.
All of the items that I purchased are very nicely done and I enjoy them all, especially my white t-shirt. I have worn it to line dance class and to casual setting too!
This was the cheapest feeling athletic wear I've ever put on my body. I don't want to wear it. I do not recommend and I'm really disappointed because I wanted some cool workout wear. My second time trying Fabletics and my last
Hello Theresa,
We're truly sorry to hear that the Purelux items didn't meet your expectations and that the fabric felt cheap to you. We understand how disappointing it can be to look forward to new activewear and then feel let down by the quality. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
I liked the product but the process of declining the VIP monthly charge was too cumbersome. So I cancelled.
Hello Karen,
Thank you so much for sharing your experience. We genuinely appreciate your feedback and are truly sorry to hear that the VIP program felt more complicated than it should have been. We're so glad to hear you enjoyed the product itself. However, we completely understand that the process of managing your VIP membership, especially skipping a month, should be clear, easy, and stress-free. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I especially love the pants and shorts! That are super high quality and super comfortable! I love the great deals members receive as well as the easy to use website! I could not recommend Fabletics any more! Great company! Great brand!
Would like to think that $60 a month would really set you up for great deals, even if just on something inexpensive like tank tops or T-shirts, but I'm not find the VIP experience to be that. Love all of the products that I have gotten, but would enjoy the program more if the incentive to buy more was increased with greater deals. When the t shirts are $10 a piece, great! When they are $35…. Hmmmm? Or now they are $15 plus a $4 tariff surcharge. That's tough to get on board with. I own probably 10 pairs of shorts. My wife thinks I've gone overboard on them, but I really think they're great, especially when given an option to get them on sale.
Hello Jake,
We're glad to hear you love the products, especially the shorts! We truly understand your desire for more valuable deals, especially on basics like tank tops and T-shirts. We know pricing, including tariffs, can make it tough to feel excited about purchases, and your feedback about enhancing the VIP experience is important. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
I placed an order like 3 months ago and I haven't received it yet, never got refund, they keep taking my money every month and no products is sent when I order it.
Hello Vielza,
Thank you so much for taking the time to share your experience with us, and we're truly sorry to hear about the frustration and inconvenience you've faced. Please know that what you've described is absolutely not the experience we ever want for our members, and your concerns are valid. Waiting this long for an order with no resolution, while also being charged monthly, is understandably upsetting. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The only clothes I wear is from Fabletics! Extremely comfortable. I wear it to work, to work out in, casual every day wear. It is the one and only store that if I walk in, I know I will walk out with something.
Second large order and loving the product. The price needs to be at the intro price. Thanks my only gripe.
Lately every time I place an order online, the orders seem to come in late. I am still waiting on an order I should have received last week. It has already been pushed four times.
Hello Sheila,
We're truly sorry to hear about the delays you've been experiencing with your recent orders. We understand how frustrating it can be to eagerly await a package only to have the delivery date pushed back multiple times. This is not the experience we want for our valued members. We will send you a private message right away to address this promptly.
Best,
Allison
Great quality Athleisure wear, gym wear, etc. I have pieces that I still wear eve though they are "old" because the quality lasts! Their semi annual sale is a goldmine I just wish they didn't run out of stock so quickly. Other than that, I HIGHLY recommend them, I've been a member for over a decade :)
I ordered my normal size prior to pregnancy (XS, Petite). The length was great on the pants especially since I'm only 5'½", but the actual material for the growing belly was pretty snug. There also wasn't a lot of room for my hips as the pregnancy has continued. I'm sure if I had ordered a size small it would have fit better, but I don't think the length would have been right for my legs.
Hello Shaina,
Thank you so much for sharing your experience with us! We truly appreciate you taking the time to provide such detailed feedback about the fit of our maternity scrubs. It's wonderful to hear that the length worked well for you, especially given your height, but we completely understand how important it is for maternity wear to comfortably accommodate a growing belly and changing hips. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Printed the label they sent me and they never exchanged or refunded me. Then out of the blue they cancelled my return. I was on that worthless chat for several hours trying to fix it but finally gave up. The sad part is i love their products on my wife but their business practices are super shady with that vip crap and horrible or non existant customer service.
Hello Jeff,
We're truly sorry for the frustration that your return was canceled after you followed the proper steps, and we understand how disappointing it must have been to spend hours on chat without a resolution. That's not the level of service we aim to provide. We also regret that the membership and recent interactions left you feeling misled when you enjoy the products. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Austin,
We're sorry to hear about the unexpected $65 monthly charge and how it has impacted your trust in shopping with us. We understand how upsetting it is to be charged for something you didn't knowingly sign up for, and we take this concern seriously. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth