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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I'm am thrilled with the quality of my Fabletics purchases. I do wish there were more style options available for those not interested in cropped styles. Some people like to stay covered on their abdomen while they get in shape or it's not age appropriate. Fabletics tends to get younger population styles more than the general public
I have been a member since 2016. I have all the leggings I need, so now I am "buying" the Don pants for my husband. He LOVES them. Have washed my leggings many, many times and still look new.
Each month I put a reminder on my calendar to "cancel by"...that way I don't have any surprises.
When I do have a credit to use, I am able to save considerably on the list cost of the item. Mary D
Seems like they give you really good prices to get you to join and once that happens the next order is much more expensive. Bait and switch. Probably be canceling
The returns process is terrible! Took me days & multiple phone calls to get someone to send me a label so that i could return my items for exchange. Very frustrated! Worse return process ever!
I very happy I was contacted after submitting an honest review and given the opportunity to return the clothes that didn't end up fitting how I would have liked. I was happy to just receive store credit because I love this brand and will continue to purchase. However, I only received a partial credit which is odd because there was no mention of a partial refund
What an amazing experience! Jennifer was professional, kind and amazing at drawing blood. Will definitely use sitejabber again
I love the quality of Fabletics products--they're always great! The service has been excellent, and shipping is fast. The website is super easy to navigate, which makes shopping a breeze. Overall, I've had a really great experience and couldn't be happier with my outfits. They receive a 5 start from me.
I bought the 5" lined shorts which fit me perfectly and are great for working out and for Yoga.
I've been an on and off again fabletics customer for...maybe 5-10years now, and the choices have seem (to me) to have gone downhill. I have older (5+yrs older) pieces that I still wear and love, and wish you still sold! I used to get excited every month for the new drop. Now.mehh... There aren't nearly as many outfits or bundles anymore. Everything seems to be pushing a 1 off purchase. Also, I think fabletics is trying to do too much - yitty, scrubs, everyday clothes...it used to have fantastic work out gear (as good or better than underarmour, athleta, etc.) and now it just all feels cheap and thin and not nearly as well designed or as good of quality as it used to be. I've honestly been debating stopping my subscription and just looking for workout clothes somewhere else cause...why? Why fabletics? Whats the differentiator? Cause I'm not seeing it anymore...
My overall experience has been great, both in store and online!
Some of the leggings gap a little too much in the crouch area.
Shipping takes a while sometimes too!
In store experienced have been wonderful!
I love the quality of the apparel and the variety and the sales. But when I've had to return something or have had to deal with customer service in any way, it's usually a very frustrating experience! And most of the CS reps are in other countries, so it is hard to understand their accents. Can't you hire people with English as their first language?
I liked the products, just cannot afford it regularly.
I am extremely satisfied with my purchases as it coincides with my healthy lifestyle. I like to wear my Fabletics leggings as much as possible. The quality of the material fits perfectly to my size.
Every pair of pants I ordered from Fabletics were soft and comfortable, but after a few wears, the lint balls up and becomes rough on the inside seam between the legs.
Well, I like my leggings woth pockets, and I ordered the same size I already wear and... my front is NOT flattering, the seam that goes up the middle is seen differently/tighter than the other fabletics styles I have bought previously. Not my favorite pairs, great colors but I should have looked harder at what I was gettinng.
My experience has been amazing and will continue do to so. The clothes are quality and for the most part can be worn with anything. I love this great company
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!