FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I was beyond happy with the products that I purchased, planning on keeping my membership because I enjoyed my items so much that I wanted them in other colors, and planned to order duplicates. I went to place an order almost immediately after I tried on my items and found how much I enjoyed them, and the items I wanted were sold out. I checked daily, for almost the whole 30 days of my first subscription period and the items that I wanted never came back into stock. I ended up canceling my subscription and I am really disappointed that I was not able to get the items that I wanted.
I have ordered a lot of stuff from Fabletics and love it all. The quality and fit are always right on!
I have been ordering fabletics for at least 3 years now, and I have yet to experience any big signs of wear and tear. Even the leggings, bras, and tops that I wear often, still look respectable and in good condition.
It's been 3 weeks now since I put on my orders but until now it ain't arrive yet👎👎
Every time I go into the store, I'm always treated very well and the associates are very welcoming and friendly!
We really do like the products and are very satisfied with variety, fabrics, and quality. However, the pricing structures are confusing and inconsistent. Some items change pricing when you apply a coupon or an offer. Nothing infuriates a customer faster than when you give them a "reward" but then raise the price when they try to use it. I have canceled many orders before placing them because Fabletics tricks with the pricing structure.
The website is difficult to maneuver. You have to click on each tab to see all products and the search function should have more options to find products quickly. Also, Vip member points expire. I have paid for months and get no updates to make a purchase before the VIP
Point expires. I lost many points over the years.
The monthly member credit keeps going up in price, but down in value. They offer store credit that doesn't work on the site to use & you have to call a different customer service with limited hours to try to figure it out. Every phone call I've had with their customer service leaves me totally unsatisfied & I feel trapped to stay a member because I want to use the stupid store credit. And the quality of their cold weather leggings really bottomed out.
I tried to do a large order to use up my credits and half my order didn't get sent.
I got refunded $28 for one item even though 1 credit costs me $80 aud. I also got refunded 1 credit which expired just days later so I lost that credit and the money I spent on it.
Won't ever shop again and have cancelled my account.
Purchase was a breeze, just wish the pants i bought came in short
I never signed up with you guys and I'm having to fight you charging me every month. How do I go about canceling?
The first order under membership has some great pricing. Future orders are much higher.
The quality of the products is good, the pricing is disappointing.
I do not want to be automatically enrolled in a program, any program, before I can see the product to see if it is desirable. The fact that a customer would automatically be enrolled hints at the product being less than desireable and trying to catch a few extra bucks.
Always love getting new products. The dress I got has shorts under and fits perfectly. The body suit hugs in all the right places! Love!
My old fabletics never ever pilled after years and I mean YEARS of use and laundering but the new sweats already have- after only a couple of washes? I am not cool with this...seems like your quality has changed and that's not okay.
I like the pants,, need more colors and also looks like you run out on that style
I became a Fabletics member because of the nice patterns on the leggings. This was about two years ago. For the last year though there are almost no patterns on the leggings and they are uninteresting. I have stopped my membership.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members