FableticsReviews 13,329
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Too expensive and 2 piece outfits are scarce. Lets not forget they are always out of popular items.
I loved all the shorts I got. Nice stretchy material, soft, great fit and length.
I did see serval complaints about the waist band on the fundamental shorts. I typically wear size 34w and ordered a size L. I think they fit perfect. I can run workout - with little if any adjusting.
Hello Patrick,
Thank you for your great feedback on our products! We are happy to be a part of your motivation to stay fit and healthy. Have a greatb day!
Best,
Mary
I have been very please with all of the products I have received from Fabletics. The quality is excellent. The legging are just amazing. The powerhold fabric is the best out there in my opinion.
Hello Sherry,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
High quality products. Stop collecting my information. I press one thing and every advertisement I see for a week is your products. Extremely obnoxious.
Hello Ryan,
Thank you for leaving a review and informing us of your concern with our advertisement. We understand that this was not the level of service you were expecting from us. Your feedback enables us to identify areas where we can improve.
Best,
Clark
Foolishly signed up for the membership thinking it would be worth it. Choices for members are always limited after the first month, and the membership 'credit' offers poor choices that are worth less than the cost of the credit. It's difficult to cancel and not worth the money, relies on people forgetting to skip their month to automatically charge you for poor and limited choices. Deeply disappointing.
Hello Lucie,
Thank you for taking the time to leave a review. Your feedback about our pricing and the VIP membership is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Hard to find skipping option. Sizes don't fit me like they should.
Hello Rachel,
Thank you for taking the time to leave a review. Your feedback about our skipping the month and sizing our products is essential to us. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Clark
I purchased some stuff from this brand and paid but after a month I was surprised that I got charged under the hood for an amount twice as much as what I paid, when I verified I found out that I got added i to a subscription without me knowing it!
Hello Radouane,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and the monthly credit charge is essential to us. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Clark
I saw the deal of 2 shorts for 24 and put my email in to get the deal. I felt as though I was not told about any sort of subscription and was automatically put on it getting me charged for an extra 50 I didn't want the services for.
Hello Lucas,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
None of the clothing I ordered were of good quality, and quite frankly, didn't feel good to wear.
I jumped through hoops to get a return label, and am told that I would get refunded in a few days.
Over a weeks later I get a partial refund - about $150+ less than what was expected. I've reached out for assistance by email and phone and am still waiting for a reply. Such a scam. If I could give 0 stars, I would.
Hello Sean,
Thank you for your purchase. For assistance with the refund concern, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
The quality is amazing. Last forever, they are not see through but are breathable. They are expensive, but you get what you pay for in the quality.
Hi Jina,
Thank you so much for your awesome feedback regarding the quality of the items! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
I am a satisfied customer who spends more money than I should with Fabletics which speaks to their marketing and user friendly website. Orders seem to take a long time to arrive sometimes.
I never got my delivery and was very disappointed as a result. They kept posting it to the incorrect address even though I twice provided them with the correct address.
Hello Susan,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Everytime I try and place an order it takes me several days and many attempts to purchase anything. Lots of items are always out of stock. I've been trying to place a new order recently and unable to due to the system not allowing me to.
Hell Christine,
We value all reviews, so we appreciate you taking the time to tell us about your experience with our website and selections. Right now, we'll send you a private message. Thanks!
Best,
Clark
It's amazing, when I order I get it in the amount of time they say. Because I'm a member we get points for buying/ordering. These points get us free items before they expire. 10/10 experience
Signed up for VIP to get the 2 for $24 deal. A month or so later, $54.95 gets charged to my account out of nowhere. I learned that you get charged to be a VIP. They put this in small print and when you get charged for it they just blame it on you for not having read the fine print. Watch out for this - if you don't want to be charged, cancel your VIP membership immediately after purchase. You can't get a refund either, only a credit to buy something on their site.
Aside from this, their shorts are exceptional. Very comfortable and exactly as advertised.
Hello Jalen,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love all the styles for the leggings, capris & shorts. They give great compression while still being cute. I get a lot of compliments on all my Fabletics pieces. I love the buttery soft feel but still feel secure & held in.
Hello Jessie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I ordered some items and shortly after I started to get billed $57 a month which appeared on my paypal account, I called Fabletics and was explained the I had actually 'enrolled' in a club wherein I would earn points each month - As I explained the Customer Service person, I did not at the time realize I had signed up for anything that I had just made a one time purchase for which I paid. She explained that it was "an automatic" action... and that I had points to get things with, so I went I found that the things available for 'points' were not at all needed or wanted, but I went ahead and used the 'points'. I did cancelled the automatic payments to Fabletics on my Paypal account which normally works with any other subscriptions, but to my surprise I was billed again the following month for another $57. When I called Fabletics the CSR said that Fabletics overrides those cancellations and there was nothing I could do to get my money back. I then CANCELLED the subscription with him but never got my money back nor chose to use the said points. Very disappointed with Fabletics methods of taking money from customers that are not made aware of their tactics.
Hello Marta,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love everything I have ever ordered from Fabletics, the fit of every piece was perfect, comfortable, and offered the right amount of control during my workouts.
Hi Bridget,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Ordered one of each pair of shorts, both are very comfy. Work out in one pair every time and the other is nice for relaxing. They did take a little while to ship but overall worth it and worth the deal
Hi Logan,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
Love shopping on the app its very User friendly. Love everything Ive order thus far.
Hi Norma,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandra,
Thanks for sending your review! Your feedback about our pricing is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth