I ordered from them because their ad was enticing. I got my outfit in the mail in a decent amount of time and the quality of clothes is really nice. However, after you make a purchase, you're automatically a 'VIP Member', where they use your banking information to take out roughly 67 CAD from your account each month which goes towards credits for their site. I tried calling to cancel this membership because I never realized that I signed up for this. They gave me this huge speech, most of which I couldn't understand because they spit out all of this information to beat around the bush and not solve your problem. After multiple times of being cut off by their consultant, I finally asked for a refund and she said that it would be in my account within a few days. So I didn't end up getting a refund, and a month later, I got charged the same 67 CAD from my account. I thought by this point my membership was cancelled, which it clearly wasn't. So I had to call once again to get this solved. Hopefully I get my money back. I just can't stand that they are able to take money from your account without your full consent and hire people who are unable to solve your problem. Please don't shop here, spend the money and go to lululemon. At least they won't steal your money.

I was a very happy member. I sometimes wasn't happy with the fit or the quality of the clothes but I spent a lot of money every month by ordering at least 3 outfits plus my membership. I had saved up quite a bit of there point system. Enough to get a free outfit. My daughter had a tantrum over her one outfit not coming because they were out of the size- it would be nice to get a heads up and offer a different size instead of just sending half the outfit and that's it. So she went on my phone and sent off an email saying it was bull$#*! and she wants to quit the company. They canceled my membership and when I emailed to rectify they took away all of my points. Flat out refused to give them back. What company would do that? Throw away a great customer over I think 2000 points = a mere outfit. Instead of keeping a happy client who purchases more that 3 a month. I spend thousands of dollars here. This company has so much potential but it's sad how they choose to treat clients. I have read many many comments siting many upset customers that I wish I had read before I took my business here. Happily now shopping at several different stores getting different styles however I do miss looking forward to new outfits every month. I hope someone with business savvy and a great product starts a similar company because I will happily join! The order number is from one of my last orders.

Before I get upset, I'd like to clarify that fabletics clothing quality is amazing and I cannot ever complain about that. Other than that, I do not feel that they have anything else good to offer. The VIP membership is a joke. They take out 49.95 each month, which is fine, but you cannot however use that toward your purchase IF you are using the 40% off or what ever fake percentage off they offer. So you can get the 40% off but not the 49.95 member credit and say spend 60$ on two items. BUT you can use your member credit(49.95) but not 40% off. So I'm actually spending more money by using my member credit, which is my money, versus using the 40% off. I know this is confusing but I feel that the entire site and terms and conditions are genuinely confusing. I definitely feel this site needs a rebrand with using less confusing terms instead of screwing people over. Maybe instead take out $25 a month that people have to put toward an item they want as well as receive the discount benefits they are running that month for VIP. Otherwise, each sale contradicts one another.

I love the reviews of the people who give it one star who clearly state that they did not read the fact that you pay $50 a month or SKIP the month. I reecieve no less than 3 emails before they charge my account every month saying Purchase or Skip. It's NOT a Scam, my daughter and I have purchased and loved Fabletics wear for years now. I skip my monthly purchase 85% of the time and have never had a problem returning or exchanging something that did not fit. There were a few months that I forgot to skip, not happy with myself but, it's not a waste... a few months later I used the credit to purchase a pair of leggings as a gift for someone or myself. PEOPLE... LEARN HOW TO READ AND CHECK YOUR E-MAIL. DON'T BLAME AN E-COMMERCE SITE FOR YOUR LACK OF DILIGENCE!