About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I have been a Fabletics member for almost 5 years but I've found that in recent years, the quality has diminished and the sizing has gotten smaller. Additionally, the bras fit very stangely.
I give them A+ for marketing and F- for quality, value & ethics. Kate Hudson must be in dire straits to be their spokesperson... shame on Kate ( should I say "Oink! Oink!).
Annie
I have never heard of this brand before, until I noticed regular transactions on my credit card going back to May 2019. I googled it and found out its an active wear brand that charges US 49.99 for a VIP membership - the same amount that was coming off my card. I assumed that someone had got a hold of my card details so I cancelled my card and reported it to my bank (Westpac). Westpac said there was nothing they could do because I should have noticed it earlier and that "its not fraud because its been going on so long". They suggested I call Fabletics to report it. While googling their contact details I found many customer complaints about money being charged without consent. I started to realise that it didn't make sense for someone to steal my card details only to sign up to a plan where you are only charged when you don't purchase anything. The only person/group getting anything here is Fabletics. There are no other dodgy transactions on my card. If someone had my card details surely they would buy something else? So I believe its the company itself that is scamming me. I've decided not to call them because I won't get my money back and will just be charged international call costs. Avoid this company and keep a close eye on your bank statements!
Hello,
Thank you for sharing your overall experience with us! We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Fabletics has been great since I started purchasing with them 2 years ago. They have awesome products with great material and amazing deals and prices.
Hello Curtis,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics do our best to provide the best service, unique style, s and great product quality at an affordable price! Have a great day!
Best,
Allison
Everything I've purchased through Fabletics has been the perfect style, perfect fit, and perfect look. I am obsessed with Fabletics. I'll be a lifelong customer!
Hello Jeremy,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
The vip membership is such a con it's unbelievable. The terms and conditions are completely unclear and they are abusing customers trust. I am disgusted.
Fabletics is a subscription trap. At first I thought the intro offer was such a great deal. Got two outfits for $25/each. Then I needed to return one of the leggings ($12.5) and they charged me $7 dollars to restock. Not worth it so I decided to keep it.
Now, good luck remembering to skip the month in the short 5-day window. That is how they make their money: you forget to skip and cha ching! $50 goes out the window. That is exactly what happened to me and I thought: no worries, their stuff is cute, I will find good use for my $50.
Then I went shopping and quickly found out that I was not allowed to use my credit on sale items! Fabletics, WTF? You have my $50 dollars and now you want to tell me how to spend it? So be aware folks: you are not free to spend you member credit as you wish. You will most likely end up using it for one overpriced outfit that you wouldnt buy otherwise.
I was beyond annoyed. I tried to cancel my membership over live chat and was advised that if I cancelled my membership before spending my credit I would lose the wonderful VIP pricing.
I was baffled at their attitude: they will not offer a membership refund, no matter how unhappy their customers are. Dont just take my word for it, read the 600+ 1-star reviews here.
Needless to say, Fabletics conduct is shameful. This is a company that preys on its customers and profits from their inattention. Not to mention that they are selling Target quality active wear at a Lululemon price. Skip this one folks, stick with classic retail.
Hello Patricia,
We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
Please add high impact content for runners
And non-cropped shirts for those of us who don't like that style
Looking for some bright basics
And ability to sort by pregnancy options
Hello Megan,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I got an email that my fabletics password was in a data leak and when I logged on something was purchased and my member credit had been used. I have pictures of the charge on my bank statement
Hello Caleb,
We sincerely appreciate the feedback you shared! For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD INFORMATION! I HAD A CREDIT CARD ON FILE WHICH I DELETED FROM MY PROFILE OVER 1 1/2 MONTHS AGO. YESTERDAY I SEEN A DEBIT FROM FABLETICS ON THE CARD THAT I DELETED. I CONTACTED CUSTOMER SERVICE AND THEY HAD NO ANSWER AS TO WHY MY CREDIT CARD THAT I DELETED GOT CHARGED.
ITS BECAUSE THEY KEEP CREDIT CARD NUMBERS ON FILE AND CHARGE WITHOUT CONSENT!
THE REPRESENTATIVE ISSUED A REFUND AND ENDED THE CHAT.
Hello Alicia,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
The product quality isnt that good and why do you guys market 2 for 30 dollars when you charged 55 dollars monthly? That's not a good sales tactic. It is called scamming people
Hello Avik,
Thanks for sending your review! Your feedback about our product quality and promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have purchased two pants and it's been over a month that I have yet to receive them. Customer service is Impossible to get to and I just want to know what's the update on getting my items
Hello Gabriela,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Feels like a scam. You sign up for a membership (very hidden) and if you don't watch the CC statement you will be charged $54 every month. They will refund if you ask but the deal is shady.
Hi Diana,
We value our members and your feedback about your VIP membership experience. One of our Member Services team will get in touch with you right away.
Best,
Tina
I have always liked the styles by Fabletics and the new colors are my favorites. Now that shipping doesn't take over a month to get to me I am more willing to recommend the products to my friends.
Hello Pattie,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
The pants were fine but I didn't realize it was a 'subscription' and was charged additional money. I had to call and cancel and they did give me a refund. I probably won't buy anything in the future.
Hello Beverly,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I can't ever get my size a medium in a tall with pockets.
Its old I ended up with a ton of credits and just got stuff I don't even want to use them and close my account.
Hi Linda,
We value our members, and your feedback about the sizing is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I love it! I can skip if I need to or buy some amazing items when I can. The material is great and love how they are always bringing new innovative looks!
Hi Christina,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
I love everything about Fabletics. The store is always organized, clean and easy to shop in. Associates are friendly and helpful. Quality of clothing is wonderful. I always recommend it to everyone.
Hello Dinnah,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Fabletics keeps charging me through PayPal and then advises me I have a new member credit! Not thrilled about it! I end up paying $49.95 a month and I keep losing weight!
Hello Cynthia,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Whole membership is a scam that is not essentially clear when you make your first order. Customer service is nonexistent. Quality of clothes is not the greatest (Under Armour is way better).
Hello Samuel,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
Thank you for the feedback about your experience with the product size and quality. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison