business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Florida
1 review
0 helpful votes
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Rip Off Company
January 1, 2023

The clothing is not what I expected. The pants do not fit a person who is short waisted (which makes the pant waist length very uncomfortable. The fabric holds fuzz, lint, hair, etc. I was gone to Wisconsin for 6 months after my first order (as seen on TV), during this time a monthly charge was placed on my visa for approx. $54.00 (for future credit/purchase). I did not authorize this, however it has been brought to my attention that there was something in fine print indicating this outcome as a member/customer. I used my credits by purchasing each type of fabric and style of pants to see if I would like any of them. I did not. I returned several pairs of the pants for refunds. Although I received indication of an upcoming credit to my visa (refund), I have yet to see that credit to my visa. When I called to cancel this membership I was talked into skipping months. However, I am thoroughly dissatisfied with this product and their underhanded/sneaky method of sales. When I ordered my first order it was meant to be a one time order, not a life time commitment. At this point, I would like to stop the monthly charge to my visa and I would like a refund for the clothing I have returned.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Sandra,

We appreciate the feedback you shared regarding the items we have and the VIP program. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Massachusetts
1 review
0 helpful votes
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Member Credit
September 1, 2022

I have not been getting reminder emails to "skip the month" so therefore I am accruing a million member credits. But I am getting emails about new clothing lines. Just doesn't seem right.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amy,

Thank you for your review. Our Member Services Team will get in touch with you right away to assist you with your skipping email reminder concern.

Best,
Renz

Missouri
1 review
0 helpful votes
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Exchanges do not offer Petite sizes
May 1, 2023

I needed to size up in the scrubs, but I'm short. The exchange took forever, and now all I have is very long scrubs that I cannot wear. Waste of time and money.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Molly,

Thank you for sharing your experience with returns/exchanges. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Maryland
2 reviews
0 helpful votes
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Not a good purchase
January 18, 2022

None of the leggings fit well and slide down all the time. The sports bras are even more ill-fitting. Very disappointing purchase. Half of the order was not even delivered for 3 weeks.

Date of experience: January 18, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lala-Rukh,

We are continuously striving to satisfy our member's needs. Thanks for your feedback on the sizes of our workout clothes! Our member services team will get in touch with you right away to help you further. Thanks!

Best,
Renz

Hawaii
1 review
2 helpful votes
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I dislike calling customer service and you have to wait a long time on chat or on the phone. Go to the physical store if you like their stuff. Overpriced and okay quality.

Date of experience: July 3, 2019
Ivy T. Fabletics Rep
over a year old

Hello Lei,

Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Canada
1 review
0 helpful votes
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Most comfortable workout clothes ever
May 23, 2022

I used to hate leggings and sports bras because neither of them fit well. These leggings don't slide down every time I move and I can get the bras on and off even though I have a bad shoulder.

Date of experience: May 23, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Donna,

Thank you for your positive review and for sharing this with others. It was great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

Virginia
1 review
0 helpful votes
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Shipping delay and poor response
May 26, 2022

Products are not delivered on time, took more than 2 weeks to get an order and the third party shipping company did not start the shipping for 10 days from the order placement

Date of experience: May 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Vikas,

Thanks for sending your review! Your feedback about our shipping and delivery process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Illinois
1 review
0 helpful votes
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I was offered by them some credit to shop in their store and because of that they deleted my membership and told me I can never in my life ever shop with them under my name that's so stupid

Date of experience: August 13, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for sharing your experience with the VIP program and shopping online We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Texas
1 review
0 helpful votes
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Order never got delivered
September 15, 2019

After many calls to the shipping company and fabletics my order ever arrived. Very disappointed I never got to try the product but I can't pay money for an item I never receive.

Date of experience: September 12, 2019
Ivy T. Fabletics Rep
over a year old

Hello Alexandria.

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Florida
1 review
0 helpful votes
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I Love Fabletics
July 4, 2022

Ever since I became a member a few years ago, I refuse to wear anything else. The leggings are so comfortable and they hold me in all the right places. My favorite ones are the ones with the pockets.

Date of experience: July 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Mariella,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Utah
1 review
0 helpful votes
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Not bad
June 4, 2022

The shorts with the built in liner tend to slide down my butt when I'm running around and I fear my crack is showing. I like the shorts, but don't like having to pull them up every couple minutes

Date of experience: June 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Gary,

Thanks for sending your review! Your feedback about our product style and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Kansas
1 review
0 helpful votes
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SUBSCRIPTION!? BEWARE!
April 1, 2023

Saw some underwear I liked so I ordered them. Little did I know that it was a SUBSCRIPTION! When I got charged $59.95, I called them right away to cancel this which they did, but they didn't issue a refund. After contacting PayPal, I got my refund. BEWARE OF THIS SITE!

Date of experience: April 1, 2023
California
1 review
7 helpful votes
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I responded to an ad offering a $25 outfit and free shipping for new customers. Took the time to go through the site, searching for the right outfit. Finally found what I wanted (I'm a tall - hard to size, so I was super excited to see they had tall sizes, even though most of them appeared to be sold out :/) and when going to complete the transaction, saw that the "VIP" service was automatically selected. I deselected this, because I wanted to try out the quality and fit before committing - but when I unchecked the box, the offered discount went away. I started an online chat with a representative, who told me the offer only extends to those who agree to "VIP" service - a $50/mo charge.

This is deceptive advertising. If you can't even honor your own promo deal, you shouldn't offer one. And, if you're going to make your customers jump through hoops on an initial transaction, this doesn't bode well for future dealings. Also, the non-discounted price was $110 for one tshirt, one pair of yoga pants, and a sports bra. Totally lost my interest! I'll never do business with this company.

Date of experience: August 14, 2014
Algeria
1 review
0 helpful votes
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I purchased some stuff from this brand and paid but after a month I was surprised that I got charged under the hood for an amount twice as much as what I paid, when I verified I found out that I got added i to a subscription without me knowing it!

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Radouane,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and the monthly credit charge is essential to us. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Clark

Texas
1 review
0 helpful votes
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TOTAL SCAM OF A COMPANY
February 27, 2023

This is the worst company in the world. They con you into signing up for a "VIP" membership and then they charge you every month and NEVER have your size in anything. They also have a terrible website and you can order stuff and they will send you the wrong stuff and then try to tell you that they sent you what you ordered. THIS COMPANY IS A TOTAL SCAM. Avoid them at all costs...

Date of experience: February 27, 2023
Canada
1 review
2 helpful votes
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VIP IS AWFUL
February 14, 2020

I signed up a a Black Friday sale and was unaware I had to pay a membership fee, maybe I didn't look hard enough but it's definitely misleading that they are not upfront about that which is insanely frustrating. 2nd they are supposed to send emails apparently before they charge you an didn't receive any. Finally I call to cancel because this is ridiculous I'm not paying $70 a month and yes $70 because I'm Canadian, not the $40-$50 they advertise and don't tell you conversion will be applied, then I speak with someone who says I have $150 worth of credits on my account and I should use that first before I cancel so I say fine might as well then when I try to do just that it STILL finds a way to charge me like wtf saying I need to pay $30 so I call to cancel and this lady was nice at least but she still did try the whole credit thing on me again. Point is no way will I shop here again, very misleading and not worth the $200 I was charged FOR NO PURCHASES

Date of experience: February 11, 2020
Cole N. Fabletics Rep
over a year old

Hello Hope,

Thank you for bringing this to our attention! We're sorry to hear you disliked the VIP Membership program. We deeply value your relationship with Fabletics, and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best Regards,
Nelle

California
1 review
9 helpful votes
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I've been a member with Fabletics since Kate Hudson was on the cover of Self 6 months ago (May 2014). I haven't had a problem skipping months and in case I forget I have my calendar app remind me. I think most of the 1 star reviews are from people that somehow missed that this was a membership program. I feel for them, but I don't think that warrants calling Fabletics a scam. To me, the membership aspect of the company was made pretty clear on the website. Prices next to items are shown at two different prices, one price for VIPs and one "regular" price for non members. I find the auto pay annoying, but that's how membership programs work and their clothes have made it worth it to me.

As a stay at home mom and yogi, I live in work out clothes. I find the quality of items sold by Fabletics to be mostly on par with the big brands like Lulu, but with greater variety and clearer sizing/fit information to accommodate problem areas and varying body types. I love that I can find a top that doesn't squeeze my midsection while still supporting my chest. Plus they are constantly changing what's available on the site so you probably aren't going to show up to your next barre class matching the gal next to you. I find the designs on trend and functional. I just got a baseball tee from them with thumb holes that I LOVE! If you don't have a problem logging in every month and skipping then I think this brand can save you money.

I haven't needed to cancel the membership yet, but I will be on the lookout for the problems that others have faced on here when I do and I'll update my review if I can

Date of experience: November 13, 2014
Canada
1 review
12 helpful votes
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Money grabber
November 11, 2015

I received an email not long ago about how outfits were 75% off so when I clicked the link I saw I could get outfits for 20$ so I figured why not! I read what comes with being a VIP member and I knew that being a VIP member meant being charged 49.95$ a month. But when I received the email today that I had been charged, as or they like to say "credited" 49.95$, I was caught off guard because when I bought that 75% outfit I was AUTOMATICALLY signed up. So I called to cancel and when the lady said why I said that I couldn't even remember ever becoming member so she proceeded to tell me that I was right, I had never signed up but that I automatically became a member because of that purchase.

I understand they are a business, but how is that fair?
I had no reason to take into consideration the fine print because I didn't even know it applied to me!
Love the clothes I did receive, but once I purchase for the credit I currently have, I will no longer be a Fabletics customer.

Date of experience: November 11, 2015
Canada
1 review
0 helpful votes
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Fabletics
August 1, 2022

I have purchased 4 pair of pants a tank and a sports bra. All the products exceeded my expectations and I will be purchasing more in the future. The fit, quality and performance are spot on!

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kathleen,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

New Mexico
1 review
0 helpful votes
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Bad selection
August 1, 2022

So being a first time customer, i wasn't sure what sizes I should get so I went with a size that usually works for me, but it was a liitle big, but when I went to exchange, they didnt have in stock any of the fundamental shorts in the size I needed. Its a quality product, i just wish I could wear it i was able to exchange for a different short, but having the size of the short I wanted would've been nice

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Josh,

Thank you for sharing your feedback regarding the availability of the items, it will help us improve our operations and services. A representative from our Member Services Team will be contacting you immediately.

Best,
Kim