business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Texas
1 review
0 helpful votes
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Great product, but hard to unsubscribe
June 13, 2024

Hate that it's hard to unsubscribe……………………………… and it makes you right 50 characters if you want to leave a review

Date of experience: June 3, 2024
Rhode Island
1 review
8 helpful votes
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I ordered my first outfit from Fabletics last week (capris and a yoga tank top). I loved the look and fit. The material was thin but seemed durable with proper care. I just washed both items according to the washing instructions (cold water, with like colors, and I even used the gentle cycle). The instructions say you can use the dryer but I intended on laying them out to dry instead. Well I took them out of the washing machine and the top has pulls/fuzzies all over it. The material is simply falling apart. There's one "pull" so large that it's extreemly visible from far away. I went on their website to use the "Chat with us Live now" feature as the call center was closed. I waited and waited and waited for an attendant because the chat session said to wait while they reached an associate for me. Eventually I refreshed the page and it said they were closed and to try again Mon-Fri. As of right now I am angry that I have spent money on something I can't ever use. I hope they resolve this even though their return policy firmly states that returns will not be accepted unless the tags are attached.

Date of experience: January 25, 2015
Connecticut
1 review
0 helpful votes
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Shorts
July 11, 2024

I like the feel of the shorts. They are comfortable and breathe well. Great for my workouts.

Date of experience: July 1, 2024
New York
1 review
1 helpful vote
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I canceled by membership but still had one monthly credit. When I logged in, the credit disappeared. When I realized and contacted Customer service they told me the credit expired without any prior notification. I complained and when customer service got back to me, they put the credit back to my account. When I finally used the credit to be rid of fabletics, the monthly charges started again! EVEN AFTER I TOLD THEM TO CANCEL. Be cautious and check your credit card statements religiously.

Date of experience: November 1, 2019
Cole N. Fabletics Rep
over a year old

Hello Jennifer,

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We will be contacting you within 24-48 hours to help you further.

Best,
Dean

Illinois
1 review
9 helpful votes
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TERRIBLE CUSTOMER SERVICE! I have been trying to get a return authorization For an exchange for a week. 2 emails and 3 phone calls ( average phone call wait time 10 minutes then trying to talk to someone and get them to actually follow thru is a JOKE! And I am holding once again for someone to EMAIL ME A RETUN AUTH! Will never do business with this company again!

Date of experience: February 2, 2015
Texas
1 review
2 helpful votes
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Be Careful!
May 22, 2018

I read every little detail about becoming a member and the charge of $49.95 every month if you did not purchase something or if you do no skip the month by the 5th. I understood all these terms and proceeded with caution, including setting a reminder in my phone every month to skip the month so I was not charged.
The first month I purchased something so I didn't worry about it. The second month rolled around and I skipped the month on my iPhone through Safari. The first red flag was that I didn't get a confirmation email. A few days later I check my bank account and I was $50 short. I contacted fabletics, they were very kind and refunded me.
PLEASE READ: They do not tell you that some operating systems and browsers are not compatible with their website, so you may think you skipped the month, but a malfunction through their website does not register the process, therefore charging you, even though you have done everything right.
This issue happened a second time, and I tried to get my refund and they refused, so I was out $50 dollars. That was the end for me, and I canceled my account (which you can only do during business hours) used my $50 and never used them again!

Date of experience: May 22, 2018
D M. Fabletics Rep
over a year old

Hello Lauren,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

Florida
1 review
0 helpful votes
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Slow delivery
May 18, 2024

Delivery date changed several times so have not been able to make a judgment about the product a little disappointing

Date of experience: May 8, 2024
Illinois
1 review
0 helpful votes
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Latest Order
May 18, 2024

I received & worn all that l ordered. All items fit perfectly. The delivery was as scheduled with no issues.

Date of experience: May 8, 2024
Alabama
1 review
0 helpful votes
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Amazing Clothes Once Again
May 21, 2024

Fabletics continues to deliver top-notch men's shorts for an insane price. I am so fired up to buy more

Date of experience: May 10, 2024
TW
1 review
0 helpful votes
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Less likely to purchase more going forward
October 4, 2019

Pricing used to be your advantage yet now everything just seems to cost more and more with exception to new customers. Doesnt feel as royalty is valued much here

Date of experience: October 1, 2019
Ivy T. Fabletics Rep
over a year old

Hello Sharon,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will send a private message to you shortly to help you out.

Best,
Ivy

Florida
1 review
0 helpful votes
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On the fence
July 1, 2022

Long shipping times - good quality product - too much corporate wokeness - need to ensure you skip month if you don't want to be charged - should be the other way around

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Joanne,

Thanks for sending your review! Your feedback about our shipping process and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Kentucky
1 review
0 helpful votes
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Cancellation
May 4, 2023

The agent would not let me cancel, I had been paying for a membership for a little over a year and when I asked to cancel he tried to defer me from canceling 4 different times, offering different incentives if I didn't cancel, then after canceling it wouldn't even let me use member credits that I have already paid for

Date of experience: May 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Justin,

It is with great regret that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

New Jersey
1 review
0 helpful votes
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Soft and Comfortable
July 23, 2024

Great feel of fabric, very comfortable and looks great.

Date of experience: July 13, 2024
Michigan
1 review
0 helpful votes
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Comfort & functionality
September 4, 2020

I love my new Fabletics workout wear! It is comfortable, has plenty of pockets in the trinity leggings & shorts and I love the compression that holds you in all the right places.

Date of experience: September 4, 2020
Florida
1 review
0 helpful votes
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Monthly charges?
July 1, 2022

It was a few items I wanted, then to my surprise I got a 50+ charge to my CC. For having a membership, why don't I feel privileged? Just greedy company that I will never purchase from ever again!

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Susan,

Thank you for writing a review! Your feedback about our charges is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Minnesota
1 review
0 helpful votes
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Love the product hate the shipping
November 4, 2019

I love the products high quality food athletic wear. The shipping time is a bit ridiculous. A few times I've had to exchange a product and the whole process takes over a month!

Date of experience: November 1, 2019
Cole N. Fabletics Rep
over a year old

Hello Jessica,

Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible so we will contact you for further assistance.

Best,
Dean

California
1 review
0 helpful votes
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Misleading advertisement
November 1, 2022

I placed an order for 2 pairs of shorts for $24. I only received 1 pair. I called and spoke with a customer service rep and they said they could not help me.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Edward,

We appreciate the feedback you shared regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Puerto Rico
1 review
0 helpful votes
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It was easier before, but still works
August 1, 2022

Before, it was easier, especially because I was able to do it on the brand website. Now, i can only access all the questions and response options if i use my mobile device.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Juanita,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Minnesota
1 review
0 helpful votes
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5 Star experience!
February 17, 2022

I had a problem with my account and the Salesman was so kind and helped me work through it. Everyone has always been so helpful when I come in the store. Love it!

Date of experience: February 17, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Julie,

Happy to hear that your concern was taken care of! Apologies again for the trouble, but happy it all came together in the end.

Best,
Renz

Nebraska
1 review
0 helpful votes
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Fabletics review
April 1, 2023

Fabletics has always provided high quality, cute products. I have never been disappointed in what I have received. Being a member for so long I get great deals. I recommend fabletics to everyone.

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Alyssa,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!

Best regards,
Chad