Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Hate that it's hard to unsubscribe……………………………… and it makes you right 50 characters if you want to leave a review
I ordered my first outfit from Fabletics last week (capris and a yoga tank top). I loved the look and fit. The material was thin but seemed durable with proper care. I just washed both items according to the washing instructions (cold water, with like colors, and I even used the gentle cycle). The instructions say you can use the dryer but I intended on laying them out to dry instead. Well I took them out of the washing machine and the top has pulls/fuzzies all over it. The material is simply falling apart. There's one "pull" so large that it's extreemly visible from far away. I went on their website to use the "Chat with us Live now" feature as the call center was closed. I waited and waited and waited for an attendant because the chat session said to wait while they reached an associate for me. Eventually I refreshed the page and it said they were closed and to try again Mon-Fri. As of right now I am angry that I have spent money on something I can't ever use. I hope they resolve this even though their return policy firmly states that returns will not be accepted unless the tags are attached.
I canceled by membership but still had one monthly credit. When I logged in, the credit disappeared. When I realized and contacted Customer service they told me the credit expired without any prior notification. I complained and when customer service got back to me, they put the credit back to my account. When I finally used the credit to be rid of fabletics, the monthly charges started again! EVEN AFTER I TOLD THEM TO CANCEL. Be cautious and check your credit card statements religiously.
TERRIBLE CUSTOMER SERVICE! I have been trying to get a return authorization For an exchange for a week. 2 emails and 3 phone calls ( average phone call wait time 10 minutes then trying to talk to someone and get them to actually follow thru is a JOKE! And I am holding once again for someone to EMAIL ME A RETUN AUTH! Will never do business with this company again!
I read every little detail about becoming a member and the charge of $49.95 every month if you did not purchase something or if you do no skip the month by the 5th. I understood all these terms and proceeded with caution, including setting a reminder in my phone every month to skip the month so I was not charged.
The first month I purchased something so I didn't worry about it. The second month rolled around and I skipped the month on my iPhone through Safari. The first red flag was that I didn't get a confirmation email. A few days later I check my bank account and I was $50 short. I contacted fabletics, they were very kind and refunded me.
PLEASE READ: They do not tell you that some operating systems and browsers are not compatible with their website, so you may think you skipped the month, but a malfunction through their website does not register the process, therefore charging you, even though you have done everything right.
This issue happened a second time, and I tried to get my refund and they refused, so I was out $50 dollars. That was the end for me, and I canceled my account (which you can only do during business hours) used my $50 and never used them again!
Hello Lauren,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,
Ivy
Delivery date changed several times so have not been able to make a judgment about the product a little disappointing
I received & worn all that l ordered. All items fit perfectly. The delivery was as scheduled with no issues.
Fabletics continues to deliver top-notch men's shorts for an insane price. I am so fired up to buy more
Pricing used to be your advantage yet now everything just seems to cost more and more with exception to new customers. Doesnt feel as royalty is valued much here
Hello Sharon,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will send a private message to you shortly to help you out.
Best,
Ivy
Long shipping times - good quality product - too much corporate wokeness - need to ensure you skip month if you don't want to be charged - should be the other way around
Hello Joanne,
Thanks for sending your review! Your feedback about our shipping process and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The agent would not let me cancel, I had been paying for a membership for a little over a year and when I asked to cancel he tried to defer me from canceling 4 different times, offering different incentives if I didn't cancel, then after canceling it wouldn't even let me use member credits that I have already paid for
Hello Justin,
It is with great regret that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Great feel of fabric, very comfortable and looks great.
I love my new Fabletics workout wear! It is comfortable, has plenty of pockets in the trinity leggings & shorts and I love the compression that holds you in all the right places.
It was a few items I wanted, then to my surprise I got a 50+ charge to my CC. For having a membership, why don't I feel privileged? Just greedy company that I will never purchase from ever again!
Hello Susan,
Thank you for writing a review! Your feedback about our charges is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the products high quality food athletic wear. The shipping time is a bit ridiculous. A few times I've had to exchange a product and the whole process takes over a month!
Hello Jessica,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible so we will contact you for further assistance.
Best,
Dean
I placed an order for 2 pairs of shorts for $24. I only received 1 pair. I called and spoke with a customer service rep and they said they could not help me.
Hello Edward,
We appreciate the feedback you shared regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Before, it was easier, especially because I was able to do it on the brand website. Now, i can only access all the questions and response options if i use my mobile device.
Hello Juanita,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I had a problem with my account and the Salesman was so kind and helped me work through it. Everyone has always been so helpful when I come in the store. Love it!
Hello Julie,
Happy to hear that your concern was taken care of! Apologies again for the trouble, but happy it all came together in the end.
Best,
Renz
Fabletics has always provided high quality, cute products. I have never been disappointed in what I have received. Being a member for so long I get great deals. I recommend fabletics to everyone.
Hello Alyssa,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Hello Jennifer,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We will be contacting you within 24-48 hours to help you further.
Best,
Dean