FableticsReviews 13,331
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I love Fabletics clothing but the whole premise of having to remember to go in and "skip" the month every month or be charged the &49.95 is awful. Even with a reminder on my calendar there are times I forget. I want to buy when I want to buy and hate my card being charged if I forget to "skip". Such a scam. I will be quitting my membership due to this.
Hello Kim,
We appreciate the feedback you shared regarding our skipping option. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
I like some of the things they sell - I really like a certain couple of types of their leggings because I feel like they're very supportive and work well, along with a couple of their bras...
As a company, I hate them. First of all, their products are overpriced. Period. Secondly, their shipping is the LITERAL WORST. At this point, I only order anything from fabletics unless it's on super sale or I absolutely can't have it because their shipping is so awful. It takes FOREVER to receive anything from them, and they literally don't care. On top of that, their taxes are SO HIGH. I will literally order from Alo Yoga where things are more expensive, I will spend twice the amount there that I did at Fabletics, and the taxes are LESS at Alo! They charge taxes and tariffs for overseas production (which other companies don't do) and it's ridiculous. Again, this is another reason that I purposely try to avoid fabletics. On top of that, a lost of times, you will receive dirty or used merchandise, which is disgusting. Their support staff never knows what's going on, and now that they just redid their website, you can't even leave reviews anymore! Altogether, it's just a crappy company.
Hello Gretchen,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our prices and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Amazing fabric. I put it on, expecting to be disappointed with the fit because that's how online ordering goes often times for me. But these not only looked great on but felt great on as well. I'd say very true to size. Honestly I would order more, but I got in on a deal for this order, and that's the only reason I placed it. Because otherwise $#*!'s expensive. Glad I caught the deal when I did!
Hello Jessie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Everything was great. I don't want to write fifty characters and you should understand the Moto, "less is more".
Hello Alison,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
Great shorts 10/10 these shorts are the greatest length and best I could ask for and are great for everything.
Hello Joseph,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
Shopping online makes it convenient for me. The website is user friendly and it's nice to see different models, different body shapes wearing the same outfit.
Affordable and rewards program.
Finally, great products at affordable prices.
Hello Marie,
Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
I have not been disappointed with any of my orders. The styles, colors, sizing, and ease of ordering on the website has improved greatly over the last two years. I always receive compliments when wearing my Fabletics outfits... they look great!
Hi Kellye,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
I don't like the material the shorts were made of it sticks to my skin. For me it will always be 100% cotton.
Hello James,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the material of our product. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
So im trying to make purchases on my account and on the fabletics website, it said i get 60% off. But in my cart it doesn't show it and charged me full price. It took 6 hours talking/chat w them and no one could solve my problem. Someone i chatted with went into my account and changed something but did not changed it back. So my shopping experience was awful. They still haven't fixed it! And every time I called them i have to explain my experience/what happened over and over again. I feel like an recorder. It is sad that they don't take notes in my account or follow up w the situation to make sure it was taken care of /fixed. I have to reach out in order to get my price manually adjusted if i want to buy something. So the shopping experience really sucks! Its wasting my time by calling if i want to make my purchase. Not a happy customer
Hello Cathy,
Thank you for the feedback about your experience with the promotion we offer. Your satisfaction is our priority and we would like to make things right, so a representative from our Member Services Team will contact you right away.
Best,
Allison
Good and exchange policy for right fit and pleasant customer support.
Hello Jonas,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Hello Kim,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
Despite the fact that I have unsubscribed numerous times, I continue to get Fabletics marketing emails almost daily. I do not want to receive these emails and each one makes me less likely to purchase from them in the future.
Hello Katherine,
Thanks for sending your review! Your feedback about marketing emails is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Anytime I visit the site, even if I'm not looking for something in particular, I always find something I end up wanting or buying. There have been a couple times when I want a classic very popular style, where my size is sold out but that's to be expected. But I always leave with something I love. And customer service in the past is always prompt and helpful.
Hello Kristina,
We are glad you are enjoying our products and unique styles! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Have been purchasing from Fabletics for several years now. They make the best workout leggings and shorts. Their customer service is pretty good as well. Highly recommend!
Hello Vikki,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.
Best Regards,
Clark
I find the website very easy to navigate and see the products that are available.
Hello Lisa,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
It takes Longer than usual to receive order. Orders ship in multiple different packages. If you need to exchange for different size, plan or it being a good 3 weeks before you actually get to wear what you purchased.
Hello Jamie,
Thank you for your feedback on our shipping. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
I like the option to skip each month and definitely used it. Felt like there was less variety of options to choose from each month. The items I got I liked though and appreciate being able to use credits of months I forgot to skip
Hi Jamie,
Thank you for providing feedback regarding the VIP membership! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
Hello Rishi,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
Best,
Mary
Everything from the collection to the quality of the clothes to the customer service is oriented to be of value to the customer.
Hi Jessica,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
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Hello Ellen,
We appreciate the feedback you shared regarding the sizes of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia