About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Their activewear is well made, stylish, and vibrant. Customer service is very helpful with ordering and returns. Not the typical finds for Target, more colors and style features.
There has been multiple items I have received that had hems fraying and gapping. The exchange process takes so long and the quality of items are not consistent
Hello Alexandra,
We are sorry to learn that the items we have did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Outer fabric had a hole in it upon receiving so that was disappointing coming from yhis company. Returns are a hassle so I didn't bother sending it back
Hello Denise,
It is with great regret that we received your feedback regarding our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Worst website, i ordered tee, my order was placed with discounted price. Than i received email which says my order will not be delivered and my money will be refunded after 15 days. Idiots.
I ordered from Fabletics at the request of my daughter She was happy with the merchandise. Neither of us required any other items, but I was so bombarded by emails, I cancelled my account.
Hello Marni,
We appreciate the feedback you shared regarding the email notification. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I've been over a year as a vip member and I love the sales for us and the quality of the clothes. They fit the size just exactly as you need it. Super happy
Hi Yajaira,
We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Cathy
I love all the things I bought very great quality.
Amazing product! Everything feels and fits so good, best part is that I have thunder thighs and I don't worry about chafing at all. It's great product for bigger women and it's so comfy!
Hello Whitney,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I had returned two items for an exchange I I believe they got lost or just very delayed. When I emailed them they happily processed my shipment. I'm very satisfied that they did this
Hello Ingrid,
Thank you for leaving your feedback! Happy to hear that your concern was taken care of! Apologies once again for the trouble, but happy it all came together in the end. Have a great day!
Best,
Renz
I made a purchase received my items, then the next month I was charged again. I had to figure out why there was a recurring charge and cancel it. Was not refunded the money.
Hello Julie,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Nothing wrong with the products. They are nice and I received bonus points etc. I just discontinued my membership because I don't need to order as often as they wanted to for the price.
Hello Amy,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love the fabrics. They always feel good on my skin. The colors are vibrant and motivate me to get moving. I always recommend the leggings with pockets. The design is practical and sexy.
Hello Kim,
We appreciate the positive feedback you shared! We will make sure to continuously create a unique style, affordable, and high-quality products that suit the needs of our valued members like you! Have a great day!
Best,
Nelle
I do not like the changes to the material, it feels cheap and thin. They used to be supportive in the tummy. I don't think I will be purchasing legging with you going forward.
Hello Briana,
Thank you for your review and for taking the time to comment on the quality of our product. Your feedback is essential for us to use. We will immediately send you a private message. Thanks!
Best,
Clark
I really like that I can skip the subscription each month if I am not interested in getting new wear. The quality of the clothes is excellent and I feel great exercising in them!
Hello Elizabeth,
We're happy to hear that you love the quality of our products! Thank you for your review. Have a great day!
Best,
Renz
More and more I feel athletic little bit disappointed in quality, the material getting thinner and too much of high waist, I would like you bring back more of mid-rise and power hold style
Hi My,
Thank you for sharing your feedback regarding the items that you received! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
The monthly subscription is a joke.
The products are not as good as Lulu. You ARE getting what you pay for: terribly fitting clothes in colors that don't match anything else in the closet.
Hello Daniel,
Thank you for writing a review! We are very sorry to hear about the inconvenience you have experienced regarding the VIP membership. We would also like to discuss further our selections and product sizing. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Easy to access site, easy to order, fast efficient delivery of items. Great products, prices are very good if on sale, other prices are ok some a little too high but great quality items
Hello Betty,
Thank you for taking the time to leave a review and your feedback about our process is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Every item I've bought from Fabletics has felt and looked so good on me. Their shorts are unmatched and their tops feel so smooth. Packages come on time and in good condition. Just amazing.
Hello Crestard,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Had to do an exchange for size and it was very simple and easy. Didn't have to pay to ship it back either which was a plus.
I didn't skip last month because I actually wanted the member credit. Halfway through the month I still hadn't received my credit and with items selling out in my size I chatted in to find out why. They then explain that member credits are given out randomly throughout the month so I'd just have to wait until it was my time. That seemed weird to me but ok. Feb 1st comes around and I still haven't been billed. I chat in again and am told the issue is that my card on file needs to be updated. I then ask if I update the card I will be billed today and get my credit? They confirm yes. Today my new card still hasn't been billed so I chat in again, they tell me today that the billing cycle for january is over so I'm unable to get a credit for that month. I try explaining what I was told yesterday to the person over chat, not only do they not respond but my chat gets disconnected. Their chat feature is very difficult to use and it's so bizarre to me that every person I talk to says something different. I wish there was a way to follow up with the person if the chat gets disconnected and a way to rate their customer service reps. I like their products but I'm confused by their policies because of the conflicting info they give out. Like I want your product why are you making it so difficult? Ugh
Hi Megan,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carolyn,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz