FableticsReviews 13,329
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I bought a pair of joggers from this company and they charged me $50 a month to be a "member", they sneak these details in at the checkout. Again I liked the pants but I'm not buying from this company again. Their promos and they're adding you to a "subscriptions" are very misleading.
Once you become a member you have to pay way more for the clothing. Monthly payments that auto charge your card, and you end up paying $55 for not that much worth of clothes. It's a scam
Hello Dominic,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love the quality of the product. Love how it fits to my body so well.
Hello Gretchen,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Return was nightmare. Since I don't have a printer I couldn't print a label from the site and had to call twice for assistance which took forever on the phone x two. Then I had to call back for refund which took an hour on phone
Hello Sharon,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Text you bout 2months ago said cancel my vip status. And quit taking my PayPal money still taking it
Hello Douglas,
Thank you for your review. Our Member Services Team will contact you right away to address your cancelation request.
Best,
Renz
I've always had a great experience with fabletics. Great products and great customer service!
I've been a member for years— the credit system, which used to score you three piece outfits for deep discounts has become a rotten bargain. Items offered are often less the cost of the member credit. Returns are always a hassle, with a website I'd call glitchy, but it's so consistently glitchy that it seems to be a feature. Calling customer service is like entering a labyrinth. Buy the products on sale skip the rest.
Hello Jill,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
Very comfy and affordable. Would recommend to others and will be ordering in the future
Hello Keoki,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I ordered 2 items and am used it being shipped together. In this case it was not. So I called Fabletics to ensure the other piece was coming. The representative was informed & checked quickly to confirm it too, was on its way. The 2 nd item arrived surprisingly fast.
Hello Mary-Anne,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
It's insane what they originally price these items at. These items are like shein quality and i hate the logos. I was disappointed
Hello Ross,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I'm a Lululemon shopper and have been for years but their clothing quality has significantly gone downhill in the last few years. I saw a feature one time on the news regarding post-pandemic shopping for work out clothes and Fabletics was mentioned among others. So I gave it a try. I mainly work as a sports physical therapist so most of my clothes have to be athletic fitting and should have room to move around in, yet be professional looking as well. I ordered their Men's polo shirts and socks. I am very impressed with the quality of the fabric and how it feels during my work day in the clinic. I've gotten compliments already just from its fit and the stylish design. I then ordered the modern classic fit pants, and 3 more polo shirts! I highly recommend giving this product line a try. Don't let the VIP subscription deter you- you can skip every month with no limit anyway. I never pay the monthly, but I just buy what I need when I need them.
I never signed up for a membership and got charged multiple times before realizing and when I canceled it, I kept getting charged. I then received an email saying don't lose your points, so I purchased some thing, and it automatically signed me up for VIP and started charging me again. This is bull$#*!.
Hello Cholla,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
It was not the problem with representatives. Your company policies are horrible. And they cannot work beyond that.
You display a price and checkout another price so bad not trust worthy at all.
I hated the experience of purchase with you guys….
Hello Voolla,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
This company is all about taking your money and looping you into sales you cannot back out of. They messed up on multiple orders of mine and their costumer service was non-existent when I needed assistance. After multiple attempts and over a month of messages and 2 phone calls to the company, I still never received my order. When they finally tried to issue a re-order, it was the wrong items. The jacket I did receive, the stitching was all messed up. And they barely attach the tags so if they accidentally get ripped off, you cannot make a return. Slimy business all about the $$. After they messed up on 3 orders in a row, I was done.
Hello Ross,
We always aim to deliver a great experience. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.
Best,
Renz
The item I ordered was available when I ordered it. When delivered it was replaced with another item I did not order. Customer service told me the item I ordered was no longer available. What a scam! Do not trust that your items are available when you order from Fabletics!
Hello Ross,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I was lullered into fabletics by seeing the 2 for $24 leggings at the mall. I thought this was such a good deal and there was no way this was true, and I was right. The person that helped me which was in Irvine Spectrum told me there was no other charge. I was not aware that there was a $59.95 charge every month to my credit card. I also wasn't aware that they save your card to your account when I bought it online. This was charged for 6 months until I recent went to browse the website and saw that I had member credits. I do not care about the member credits because I wasn't on planning on buying more stuff in the first place. THIS IS SUCH A SCAM! Do not get the membership unless you know all the guidelines and fees that are charged to your card.
Hello Ross,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I wrote a review in the past about how I didnt understand why I was unable to get the 2 for 24 deal. I went to their customer service and they were extremely helpful in canceling the order. I went back the next day and re-oredered. All came packaged really nicely organized. Each individual item has its own packaging. I liked that because it prevents damage to other items, I don't love it because it's a lot of plastic and even though I recycle, not everyone does.
The items I have received up to this point have been amazing quality. I havent received anything damaged or lost.
It came really fast maybe like a week after I was a able to choose what i wanted. I love the choices to choose what we want and it's not restrict or limited to a certain amount of items.
Hello Cyndy,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Canceled my order. To change what i wanted. Remade my order then got charged for BOTH orders. Had to fight to return or exchange as wrong sizing...THEN THEY SENT ME 8 PAIRS OF THE EXACT SAME PANTS IN BLACK. I originally ordered them in black, purple, pink and green. But got all black! Ended up giving some to my family as it wasn't worth fighting with them for ANOTHER exchange.
Hello Alicia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great leggings just have to watch which ones you buy as some are not the same size. Love my fabletics leggings
Hello Ashley,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love the product and fast delivery. My sons love the product as well as myself
Hello Shelly,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeff,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz