FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I have been buying Fabletics for many years now and love their active wear clothes
Great and clear communication when it came to my exchange, thanks!
Hello Alejandra,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Outer fabric had a hole in it upon receiving so that was disappointing coming from yhis company. Returns are a hassle so I didn't bother sending it back
Hello Denise,
It is with great regret that we received your feedback regarding our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Somehow they obtain a person's permission to join a VIP membership for elite pricing. But how many cheap clothes does a person buy to make a $54.95/monthly fee worthwhile? And then they double charged my account on a monthly basis, and said there was no visibility on their end of double charges. Excuse me? I don't believe that's possible when it's happening twice a month for a few months.
Hello Ross,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love the clothing, but when it comes to some items, I got some that weren't sewn right and some slippers that seemed way off with the sizing, other than that the leggings and sports bras are really good.
Hello Karina,
Thank you for the feedback about your experience with the products you ordered from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
We've loved almost everything we've bought from Fabletics, and on the rare occasion something doesn't fit or work for any reason, the return process has been very smooth and the customer support is incredibly helpful.
Hello Sharleen,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Quick shipping, nice products and along with the subscription they have sales, I love a good sale. The better I look when I workout the more I workout. So this is a great concept, I don't need a new outfit every month but when I do I know where to go.
Hello Kortney,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love their products and their sales can't be beat
Hello Racheal,
We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Fast delivery, easy online experience. Love the products, sturdy material.
Hello Carol,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I placed an order yesterday with my VIP account that I have kept since August. The agents were very helpful in honouring a price match so i went ahead and confirmed the order and got charged for it. Then this morning I see that the account was cancelled without my knowledge and my order too. When I called the support team they tell me it is because I had multiple accounts from the past. These accounts are from over the years and I havent been using them. I have ordered so many things from fabletics and have been telling everyone to buy from fabletics because I am a fan of your brand. I have shoes, bras, tops from your brand (so not just the 2 leggings for $24 FYI). But it is very unacceptable that you cancel my account without notice and your agent goes on trying to humiliate me for having multiple accounts. She says there was a "hard cancel" on your account prob because you had many accounts and then goes on to list all the accounts that I have had over the years as if I am trying to hide something or deny that I have had many accounts. I am very well aware of the accounts I have had over the years, your website did allow me to do that for years with no problem. Then I tell her that my order this time was from VIP account that I have kept since Aug (I was gonna order a lot more in black friday btw). When I tell her I should have been notified before cancelling all she says is that "I didnt do this, it was somebody else" and "well you had to follow the rules which was having one account only". Not only there is a language barrier in the communication with this agent, she also didnt want to listen to my complaint and kept trying to cut me off. Just letting you know as a big fan of your brand, I am very disappointed with this service. I called to reactivate my account and reorder my items but instead I was just shamed. I am very well aware that I had many accounts but they werent supposed to be active (i used to cancel them always not to get charged monthly fees which is where they scam people the most btw). When I raised my concerns through Facebook chat and they are like 'sorry your account was cancelled and you felt humiliated, is there anything else I can help you with?'
Hello Ross,
Thank you for your honest feedback! We are sorry to hear that the order you have placed was canceled. Our Member Services Team will get in touch with you right away.
Best,
Renz
I decided to try a Fabletics membership for a couple of months. The return on the monthly membership fee was lost on me. For $60, you get access to Old Navy quality activewear. Some of the styles look cute online, but were always tackier in person. I would not recommend at all.
Hello Ana,
It is with great regret that we received your feedback regarding the items we have online. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Love the product, but don't like the way how you guys just set people up for some monthly membership
Hello Ken,
We appreciate the feedback you shared regarding our VIP program. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I ordered around 6 items I believe. Returned 3 of them and got like a $16 refund. Which was only the value of one of the items. I did not even bother correcting it thinking it was a waste of my time and it would hit my account eventually. Sadly it did not.
Hello Jarold,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the recently processed refund.
Best,
Renz
Lately on the first of the month the site refuses to allow me to "skip the month" so I have to keep returning to attempt to skip the month and often it does not work until the 4th of the month. This is scummy behaviour as they're hoping I will forget to come back and then they can charge my account.
Hello Jade,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Professional, knowledgeable, excellent!
Thank you for the quick response and follow through!
Very satisfied :)
Hello Lisa,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope to here more from you in the future!
Best,
Mary
When I cancelled my membership I had a credit to use. I could not find anything for myself, my 14 year old daughter or my husband. I looked in your store and online. Everything you had was ugly and XXL. Kate Hudson should be ashamed of what this store has come to. I went in a few months ago and it was all terrycloth! Who works out in terrycloth?
Hello Rebecca,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our selection. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
My gym outfits have lasted more than a year and still look brand new, the quality and designs are amazing
Hello Deshania,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products.
Best,
Mary
Hello Elsa,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
I have really enjoyed the clothing I ordered. It's great quality and the price was exactly right. Even after several washings the clothes have held up well. I will definitely be buying more! Only thing… they have sales all the time and send ads constantly… it's a bit annoying.
Hello Elizabeth,
Thank you for sharing your experience with our products and promotions. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Tried many times while ordering, I wanted the two pair deal and was unsuccessful.
Hello Ernest,
Thank you for sharing your experience with ordering online on the deals we offer We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laurie,
Thank you for your awesome review and for sharing this with others that you like our active wear. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark