About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I'm already a fan of Fabletics, but I got 2 pairs of pants for my mom this time. We weren't sure about the sizes so we ordered 2 different ones. We intended to send the incorrect size back, but she ended up loving the fit of both. 1 was a little looser and more comfortable and the other gave her a more confident "snatched" look. She loves them so much and I have never had an issue with items I've ordered. I wear them til they get holes and that takes a long time. Great company.
I've been thrilled since 2022 but the quality in the Only Pants has fallen off. The zippers are cheaper & always getting caught. The fabrice is wearing much faster than normally and with minimal wearing. Fyi im a huge fan of these pants have all colors & wear the black for work daily
Basically the underwear is ok. Most fit fine however there is some that ride up in the legs. And the waist band does roll. I know I'm a bigger guy but I got these because they were supposed to not roll down.and the button up dress shirt is ok but could be a little truer to the size. The Tshirts are awesome and very comfortable.
Awful. Daryl could only tell me the same thing I could see in my own account. My order had been processing for a week and Daryl said they have up to 48 hours for the warehouse to process it. Then he told me to give it another 24 hours and waste more of my time to contact customer service again
Orderers take too long to come in. And quite often the things that i want aren't in stock. I've been trying to get a pair of khaki shorts for a couple months and no luck. I also wanted the shorts that go with my cabana shirt with no luck. Another issue is inconsistent fits. I ordered 2 pairs of khaki pants in the same size as some black ones that fit great but they wouldn't even fit over my calves. I love the product…it's all that I want to wear but it's just difficult to purchase.
Love Fabletics! The quality of the items has been amazing and they are such good material! I highly recommend Fabletics and continually buy from them!
I've been a loyal customer of Fabletics for years!, and I have to say, the quality of their products is amazing! Every piece I've purchased makes me feel so confident when I wear it. The fit is always just right, which is something I really appreciate.
While shipping can be a little slow for my liking, it's always worth the wait once I receive my items. Additionally, the in-person shopping experience is always a treat. I always get so many compliments for my clothes and my close friends and family always joke that I'm a walking Fabletics campaign! Haha
Overall, Fabletics has never disappointed me, and I highly recommend their products!
Good athleisure gear for a good price with VIP discounts. Good customer service that make exchanges, returns, and troubleshooting easy
Great pants, but similar quality & fit to many other competitors in the marketplace. I wanted to try one of the higher end brands, so ordered from Fabletics. My order took almost 2 weeks to be get to my door after ordering, so I write this review based on todays economy and the fact that most other large retail companies is out there are getting product to the consumer in just a few days without the customer having to spending extra money for a premium shipping service. The "supply chain" excuse is no longer acceptable for such ridiculous long shipping & handling times which ultimately is costing you repeat business & customer loyalty.
I always love my fabletic products! I have been a subscriber for several years and I always look forward to the new colors and products each month!
Quality of scrubs were disappointing. One came with the stitches busted and no pockets on the back. I messaged right away and returned the pants. I am still waiting for the replacement over a month later. 😞
Every time I find something cute that i would want it's sold out or out of stock in my size. Additionally, I've brought outfits that I can't workout in because as soon as you start sweating you see it through the clothes, I've left the gym early on multiple occasions because of the embarrassment. Lastly, I don't think the price is worth the value.
I bypass my monthly credit every month bc I can buy sets for less than the credit. Why would i use a $50 credit to get $30 worth of stuff for free?!?!?
I was on the phone with them multiple times and they said my refund would be back in my account and about a month of waiting it's still not in my account
The style are good but the quality of the clothes are not good. I bought scrubs and they are hot for the sumer.
The commercial is great, but that's about it. It is a subscription and the low price at the beginning does not stay cause the prices are crazy. The clothes are that great. Just understand you are joining something. Also she you try to quit they to suck you back in with a massive one time discount. But you can finally delete it. It takes a little bit. Don't recommend it. You can get better at academy sports.
Fabletics looped me in 5 or so years ago as a broke college student with a 90% off deal. Since then I have been trying to skip every month as prices go up and at this point on the months I forget it's hard to find something that is even worth the money- I.e. An outfit that costs the same amount in cash as 1 VIP credit so you really aren't getting any deal at all. Don't sign up, it's not worth it, it's not like the clothing is that high quality like lulu or athleta anyway. Save you money and go to target it's the same crap
I returned only a few pieces of my total order. I also exchanged a sports bra. I received tracking and shipping on the exchange, but I received no communication on any of the return. I wasn't sure if they received it, the tracking didn't give me any information. I only know they received it when I saw a refund in my account.
I've been a memeb for years and I'm very pleased with my membership and what I get. Great value! I can pay the monthly membership or skip and I really appreciate that option. The clothes are just great! Love my shorts/leggings with pockets and I like most of the sport bras! I hope to continue to wear their styles and look forward to seeing their new styles!
I truly love Fabletics! Always new looks at great prices. Joining Fabletics has given me a whole new athletic and athleisure wear! On top of that, the store closets to me is always doing complimentary workout classes (followed by private, in store shopping) and it's so wonderful! Great workout in great clothes!
Had an issue with delivery but was all sorted - products are great quality and appreciate Tall sizing
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members