business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Idaho
1 review
42 helpful votes
Follow Emily P.
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Don't get involved here. It may seem like a good deal at first, but then you have to remember to skip or buy something every month. On top of that, you recieve cheap quality goods, that may look super cute, but fall apart. After only a few wears that were just around town and such, the crotch of two of their joggers got a run that turned into a huge gaping hole. Customer service did not care as I was just slightly outside the return window

Date of experience: June 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Emily,

Thank you for writing a review! Your feedback is important to us, and we would like to address your concern with our products as well as our customer service. Our Member Services Team will email you within 48 hours to further assist you.

Best,
Dean

Texas
1 review
0 helpful votes
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Great merchandise, limited availability
April 2, 2023

Love your merchandise, love the sales. However, almost always impossible to find my husband's size in clothes that match each other or are in coordinating colors. Especially if an item is on sale. Thinking about discontinuing membership because of that.

Date of experience: April 2, 2023
Allison C. Fabletics Rep
over a year old

Hello Sue,

Thank you for taking the time to let us know about your thoughts on product availability and membership. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Alabama
1 review
2 helpful votes
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You get what you pay for
January 14, 2022

Materials are cheap and shipping is questionable. Two orders and both have been "in transit" for extended periods with original shipping estimate missed by weeks. When order finally arrived the quality was worse than expected, but probably in line with the super discounted price. Their subscription model is a bad deal when the monthly cost and resulting "member credit" has you paying higher than their own sales prices that they run pretty often.

Date of experience: January 14, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Josh,

Your feedback about our shipping process and delivery timeframe is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Canada
1 review
0 helpful votes
Follow Kendra S.
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I would say I've had about 75-80% satisfaction with my clothing orders. They are very well made and great fabric however, some sizing has not always aligned.

I dislike the requirement to "skip" each month or you're billed for a 'member credit'. That's just not ethically right to me and I wish they'd do away with it.

Date of experience: August 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kendra,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and our sizing is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Wisconsin
1 review
0 helpful votes
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Best apparel
November 4, 2022

I've changed over my entire wardrobe from the mainstream brands (Nike, adidas, etc) to Fabletics and I can honestly say it's been a great move. Everything is good quality, properly priced and fits well. Glad I made the switch

Date of experience: November 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Andrew,

We are happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

California
1 review
0 helpful votes
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Subscription is not clear
September 4, 2020

My kid just wanted to buy a few items. This notion of a subscription clothing service is insane. You'll have little success, I think, as people start to discover the charges mounting on their credit card. You need to do a better job of pausing things when it reaches some limit (which needs to be very low)... continually charging people for clothes is ridiculous.

Date of experience: August 5, 2020
Cole N. Fabletics Rep
over a year old

Hello Reza,

Thank you for writing a review! We are sorry to hear if you disliked how the VIP Membership works. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Nevada
1 review
8 helpful votes
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The scan to get your info and start charging you $50 for stuff you didn't buy. In addition, the product is low quality and doesn't fit the sizes. Additionally, it takes three (3)! Weeks to get your order. And when I called to cancel the so-called VIP service, I was put on hold for 13 minutes, than obnoxious customer service person was rudely lecturing me and explaining how my reasons for cancelling are not good enough! Horrible, awful, shameful company. Kate Hudson should not be associating herself with this kind of scams. Embarrassment!

Date of experience: September 8, 2015
Georgia
1 review
0 helpful votes
Follow Zayra A.
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Disappointed!
September 1, 2022

My wife ordered (2) pieces of clothing. The top piece arrived damage. I proceeded to make the claim in their site, however a message appeared that the particular piece of clothe could not be returned. Very disappointed because we have been loyal customers for long time.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Zayra,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Canada
1 review
0 helpful votes
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Mind blown
May 19, 2022

Hey! Okay I never leave reviews but this really deserves one! I got two tights. One of them tucks in my tummy and the other has zipper pockets on the side. Both are INCREDIBLY COMFORTABLE! Like they're true to size, they don't roll down you don't even feel them on you! I am super happy with my purchase and I wanna buy more! I'll probably do a YouTube review on my channel ‍ 2 for 24 was a steal! Even one for $24 is nuts for the quality! For everyone who says big girls can't rock tights…never tried these ones! They compliment ur body. Okay I'm done…y'all go get these lol

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Tahnee,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your needs! We appreciate the time you took to share your experience with the other members. Keep rockin' in your Fabletics items!

Best,
Kim

Virginia
1 review
0 helpful votes
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Love Fabletics Mens gear!
July 1, 2022

Soft, stylish, durable and fits amazing. Every time I go into my local store either for a purchase, window shopping or exchanging the staff is welcoming and extremely professional. After my first experience and purchase I've switched my entire work wardrobe over to Fabletics mens line. Just love your stuff.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi James,

Thank you for your amazing feedback! We're happy that you love the style and the quality of the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!

Best,
Kim

Canada
1 review
7 helpful votes
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First time ever reviewing, but I'm seriously feeling defeated. I have endless clothes from this site that don't fit, refunding was impossible, so I've given 75% away to charity. I've been a member for a year, tried to cancel many times. Their phone has disconnected me, they pretend they can't hear me and hang-up, won't reply to my emails or engage on the website chat. I'm going to cancel my Credit Card as I think I'm out of options =(

Date of experience: December 5, 2016
Illinois
1 review
0 helpful votes
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Not washer/Dryer Friendly
March 1, 2021

Last order of items received were men's sweats. Both top & bottoms shrunk so much in the washer/dryer it now fits our 10-year-old daughter. Im not at all satisfied with the quality of most items after washing and/or drying.

Date of experience: March 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Erin,

We're sorry to hear that you are dissatisfied with the quality of the item you received from us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Bella

Arizona
1 review
0 helpful votes
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Delayed Delivery/ limited size selection
March 1, 2021

When I get your product I absolutely love it! That is what keeps me coming back. But this last time my order has taken 5 weeks to get delivered and you always seem to be out of the cute items in my size, very frustrating.

Date of experience: March 1, 2021
Cole N. Fabletics Rep
over a year old

Hello JoAnn,

Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane

California
1 review
0 helpful votes
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I've been buying from the very beginning
January 18, 2022

I don't want to spend $150 on LuLu's. I love almost all of my Fabletics finds. Every collection has its own form of quality. I've been super happy to look and shop for workout clothes. While finding super cute puffer jackets at the same time

Date of experience: January 18, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Patricia,

Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!

Best,
Cathy

Ohio
1 review
0 helpful votes
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If it's too good to be true. It's probably not true
September 24, 2021

Purchased men's shorts (2 for $24). Sounds like a great deal, right? Wrong! In order to get the deal, you are required to signup for a "membership". This membership will automatically begin charging your card $50 a month and really doesn't get you much besides free shipping and the original promo. Not to mention it's a completely hidden charge. They will NOT provide refunds for these charges and their customer service SUCKS. Shipments have been 5-7 business days delayed from what they originally post. Quality of the clothes is at least respectable but nothing special.

Date of experience: September 24, 2021
Massachusetts
1 review
0 helpful votes
Follow Austin F.
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The return system online is impossible. You automatically get sent the same thing when you select exchange not given the option to replace. A customer service agent fixed it. The clothes are nicely made and I have a pair of pants I'm obsessed with. Shipping takes forever compared to any other service. Says shipped but details say "ready to go" for days on end.

Date of experience: May 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Austin,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly to further assist you.

Best,
Dean

Iowa
1 review
2 helpful votes
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Total Scam
September 16, 2019

I rarely write online reviews, but this company is such a scam that I wanted to warn others to stay away! They rope you in with their "2 leggings for $24" if you join their VIP membership. What is not obvious upfront is that they will also charge you $49.95 per month after you subscribe for each month you don't purchase anything. Who the heck would willingly sign up for that?! My husband just noticed that for several months we had been charged $49.95 from Fabletics.com when I'd only ever placed 1 order. Today, I spent over an hour on the phone with customer service trying to get some of our money refunded. I was issued a partial refund, but it sounds like others haven't been so lucky. So... not only is the Fabletics company a total scam, but their customer service is inconsistent. Seriously, stay away!

Date of experience: September 13, 2019
Ivy T. Fabletics Rep
over a year old

Hello Alisha,

Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Tennessee
1 review
0 helpful votes
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Refused to refund my mother
June 12, 2020

We went into the Nashville physical location and the card readers were "having issues". My mother ended up being charged 3 times for her purchases. The moment was clearly withdrawn from her account NOT a hold like Fabletics keeps saying.

Date of experience: April 1, 2020
Arizona
1 review
0 helpful votes
Follow Geoge V.
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I've waited 2 weeks to receive pants that did not fit - disappointing.
Update. I called and asked for a replacement, something larger, but Fabletics did not have it, so then I cancelled the order. I asked for the return sticker and was advised that was on the way. Same day my account is charged $49 or so, membership fee: apparently me taking advantage of the sale for a pair of $39 pants automatically signed me up for a $50 monthly subscription. And as I was cancelling the sale, I got charged the subscription a whole 8 days early. I cancel everything, returned everything, and I'll want all my money back, and hopefully I'll have nothing to do with Fabletics for the rest of this century!... and all I wanted was some stretchy pants...!

Date of experience: June 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Geoge,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the fit of our products. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Connecticut
1 review
0 helpful votes
Follow julie F.
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The website is horrible. It lets you put something in your cart even if it is out of stock but then doesn't tell you which item isn't available. ZERO customer service. Rude when you call. Shipping - forget about it. It's like a surprise when it actually arrives because "we have no control over when the shipping company comes to pick things up". For example, I never received an order confirmation via email. The only way to see that it went through was from my credit card statement. Here it is three weeks later, I received an email saying my package would arrive five days ago. Still no package, Customer service has no idea where it is and told me to check back in 48 hours.

Date of experience: December 21, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Julie,

Member satisfaction is always the number one priority for us. We're deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve your concern regarding your order and the availability of items we have online. Someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy