business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
869
value
876
shipping
853
returns
613
quality
836
This company responds to reviews on average within 18 days
New Mexico
1 review
14 helpful votes
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Poor quality leggings
December 23, 2019

I purchased a pair of leggings and after only 3 wears the inseam on my right inner thigh came undone. When I called to see if they would provide any compensation or exchange them they told me that once they are worn there are no returns and put me on hold for half an hour before I finally hung up in pursuit of "compensation". I would highly recommend to others to be picky about where they purchase their cloths - obviously anywhere but Fabletics.

Date of experience: December 20, 2019
Ivy T. Fabletics Rep
over a year old

Hello Sara,

Thank you for letting us know about your issue! We will use your feedback to improve our products and service. One of our Member Services team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Clark

Washington
1 review
4 helpful votes
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I saw an add on TV and started making a purchase. You will be automatically registered for VIP membership for 49.95/month... no reminders to cancel or make a purchase... they will just happily charge 49.95 each month... this is bull$#*!. Those active pants suck.

Date of experience: May 22, 2018
D M. Fabletics Rep
over a year old

Hello Mahi,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Canada
1 review
0 helpful votes
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I haven't had my account for very long but so far i'm pretty impressed. The quality is really good, especially for the prices I pay considering that i only purchase when they have a sale. I have tried other companies but i've had to chose between bomb quality $100 leggings or made in China trash for $35. If there's someone with both, the amount/range of products was very limited.
My only complaint is that if you miss something you really liked, they don't seem to restock. They just release new stuff monthly instead.
I think that remembering to skip the month so totally worth the discounts you get, its not that serious. Not sure why people are saying its a scam. Plus I find it difficult to forget since I receive emails from them letting me know that its time.
I did however learn from these reviews not to mess with store credit at all but it isn't necessary to mess with it in order to enjoy the whole thing

Date of experience: June 27, 2018
D M. Fabletics Rep
over a year old

Hello Jane,

The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.

XO,
Ivy

Massachusetts
1 review
2 helpful votes
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This is a Scam
February 18, 2021

I ordered some workout gear many months ago and returned them as the fit and quality were poor. What I didn't notice was that Fabletics has been charging me $49.95 / month since that time. Not sure what I signed up for, but I can assure you it was not intentional. I finally realized they were charging me for nothing. I called their customer service folks to get the charges removed. The first agent put me on hold, never came back on the line, and subsequently hung up on me. The second agent promises a full refund in 5 - 10 business days, so hopefully I'm done with them. My advice, stay away.

Date of experience: February 18, 2021
Cole N. Fabletics Rep
over a year old

Hello Jennifer,

Thanks for writing a review! We are sorry to hear if you are unhappy with our products and services. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Texas
1 review
0 helpful votes
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Initially great, then... lackluster
September 1, 2022

I loved the discount that I got with my first order - I was able to get a great deal. The monthly deals... eh. I almost always skip the month, and will cancel soon, probably. My oldest stuff is about 7 months old and starting to pill at the seams and get loose threads. I've gotten several items that needed to be returned because they were just really bad quality.

I don't like that I am not able to choose any top & bottom for my credit of $60, and the outfits selected for me are often priced near to $60... therefore, I'm not saving ANYTHING. If I want a specific item, it's almost always priced less than my credit. Why would I give you $60 and then let you send me something priced at $40? That's asinine.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amanda,

Thank you for writing a review! Your feedback about the Member Credit is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

GB
1 review
6 helpful votes
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Awful. Just Awful.
February 18, 2015

Before 'getting started' they very vaguely mention that one of the benefits of fabletics is 'flexibility' in that you can opt out by the 5th of the month and with hindsight this makes sense of course. At the time it was completely unclear what this actually meant. You have to give your email address even before you see their products and that is how you 'sign up' to their scam and the cascade of damage is done. Granted what I bought from them was nice but I don't appreciate being taken advantage of. Also, all their 'good' reviews look fake. No reasonable person would knowingly sign up to this. As a company they should be worried about the inevitable consequences of an illegal operation. To deal with them go through your bank.

Date of experience: February 18, 2015
New York
1 review
11 helpful votes
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Very Satisfied
March 13, 2015

I am surprised Fabletics received so many bad reviews. First of all, people who get upset tend to express their feelings more. $25 for your first outfit is very generous from Fabletics. I am repeating what other people said; you have to know what you sign up for. If you don't want to be charged $49.99/month, call customer service and cancel your VIP membership. Win – win situation; you get a bargain for one outfit. When you collect 1000 points, you get 1 free outfit. Points collect through purchasing and product reviews.

Overall, my experience has been great. I purchase outfits often; good quality – worth the money. Although one time I forgot to skip a month, I still could use the credit for next purchase. Credits charged rollover, does not expired.

Date of experience: March 13, 2015
Ohio
1 review
3 helpful votes
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Fabletics is scam
July 7, 2018

Was getting charged every month 49$ without my permission. Email about charging my bank account by Fabletics either was never sent to me or was going in Promotion Folder (which nobody really checks). Had to call 2 times in order to get refund, with no success. Do not sign up for their membership.

Date of experience: July 7, 2018
Ivy T. Fabletics Rep
over a year old

Hello Nora,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our member service team will contact you shortly.

Best,
Ivy

Georgia
1 review
0 helpful votes
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Fabletics Makeover
January 5, 2024

I have been wearing fabletics since 2017. They haven't let me down yet. Comfortable, Cute and diverse quality items. These clothes speak for themselves. I have a pair of maternity shorts and seamless pants that still are fabulous and three years old. Of course I restocked when the new color came out. You can dress fabletics up or down, from errands running to a girls day, or the gym, even just for lounge wear. I love the way the clothes hug your body and enhance the curves. This is your sign to fill that cart up. Highly recommend

Date of experience: January 5, 2024
Mary L. Fabletics Rep
over a year old

Hello Audriana,

It is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Have a great day!

Best,
Mary

Maryland
1 review
0 helpful votes
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Loved that I could get some good quality inexpensive leggings, but they just didn't fit me properly and just kept rolling down my torso. Oh well, it was a good try. I'm sure they work great for others

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Sarah,

Thank you for providing feedback about your experience with the products you got from us. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Canada
1 review
0 helpful votes
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Horrible
May 19, 2022

I've been double charged multiple times for items or subscription fees and customer service is always unhelpful in resolving them. I'm always out money without a purchase and am extremely disappointed

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Mallory,

Thank you for writing a review! Your feedback about our charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

California
2 reviews
15 helpful votes
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Ok
December 2, 2018

I actually really like the solid power hold leggings. The biggest issue I have with Fabletics is that they don't restock. They bank on making new styles monthly. If something happened to a piece of clothing you liked, you're never going to be able to buy a replacement. I can't understand why they won't just keep some basics available for purchase. Everything goes out of stock and never comes back.

Date of experience: November 29, 2018
Ivy T. Fabletics Rep
over a year old

Hello Wendy,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

California
1 review
0 helpful votes
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Room for improvement
July 1, 2022

I would say that typically it is hard to find matching sets in my size. Usually, a lot of sizes are sold out and unavailable for people who need larger sizes. Also I haven't used it recently because the maternity selection is very limited.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Michelle,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Texas
1 review
10 helpful votes
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I've been eyeing Fabletics for awhile and was finally going to give it a try as a friend loves her items from there. After waiting literally over a month they still do not have any of the items- especially pants in size medium. Based on this alone there is no way I will ever order from them especially since it is membership based. Seriously disappointing...

Date of experience: February 21, 2020
Cole N. Fabletics Rep
over a year old

Hello,

Thank you for writing a review! We're sorry to hear if you find our selections limited, especially in the pants you preferred in your size. We value your feedback and it is important to us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Connecticut
1 review
0 helpful votes
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90% Satisfied
March 1, 2023

Great products, good prices.

Only complaint at the moment is that five inch The One Short web liner rolls up something fierce prompting me to constantly stop and unroll it and pull it down out of my crotch.

Date of experience: March 1, 2023
Zeth B. Fabletics Rep
over a year old

Hello Daryl,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Washington
1 review
0 helpful votes
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Quick deliveries. Never an issue w returns- rarely returned anything I bought. Very accurate description of items offered. Really like the pics of "real" people in the clothing- gives a more realistic view. Only problem- checking the site often enough to get in on the deals before they're gone!

Date of experience: February 16, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ami,

Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you you right away.

Best,
Chad

Pennsylvania
1 review
0 helpful votes
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Be Aware! This Is A Fraud!
July 20, 2022

I recently found that they were charging me for credit even the month I shopped, which it should be only charged if you didn't order between the 1st to 5th of each month. At least, that is what I have agreed to for years. So I contacted them and got an answer like this --- they changed their policy by sending out marketing emails and counting them as "informed" enough. And they also updated their "how it works" page. So they sneakily charged everyone an extra credit every month when you think it was still "shop or skip"!
This is a fraud! I'm reporting this company and spreading the word in every way I can. And NO! They will never get my money ever again!

Date of experience: July 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sabrina,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Louisiana
1 review
3 helpful votes
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The old school power hold leggings are great, but there are so many different fabrics now that it is easy to order the wrong ones. Secondly, I have purchased what I thought was the same sports bra - (same name) - but not actually the same. The final challenge - it's difficult to return things. The inconsistency and difficulty in returning items has made me move more to shopping local (for less cost) versus risk ordering on fabletics.

Date of experience: July 5, 2022
Renz A. Fabletics Rep
over a year old

Hello Susan,

Thank you for your feedback! We appreciate your feedback on the product you received and your shopping experience and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

California
1 review
0 helpful votes
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Love the products but not memberships
November 4, 2019

Love most of their products. Good design and quality. But don't really like the membership system. Can't but every month. Even skipping the month, it just seems too much. I'm trying to quit after spending all my points.

Date of experience: November 1, 2019
Cole N. Fabletics Rep
over a year old

Hi Katie,

Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane

Rhode Island
1 review
1 helpful vote
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Shipping
July 24, 2019

I ordered two pairs of leggings from fabletics more than 3 weeks ago and still have yet to receive them and my tracking says "pending" after it said to be shipped yesterday by the end of the day. Their website guarantees "fast shipping".

Date of experience: July 24, 2019
Ivy T. Fabletics Rep
over a year old

Hello Kolbi,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy