Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I purchased a pair of leggings and after only 3 wears the inseam on my right inner thigh came undone. When I called to see if they would provide any compensation or exchange them they told me that once they are worn there are no returns and put me on hold for half an hour before I finally hung up in pursuit of "compensation". I would highly recommend to others to be picky about where they purchase their cloths - obviously anywhere but Fabletics.
I saw an add on TV and started making a purchase. You will be automatically registered for VIP membership for 49.95/month... no reminders to cancel or make a purchase... they will just happily charge 49.95 each month... this is bull$#*!. Those active pants suck.
Hello Mahi,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I haven't had my account for very long but so far i'm pretty impressed. The quality is really good, especially for the prices I pay considering that i only purchase when they have a sale. I have tried other companies but i've had to chose between bomb quality $100 leggings or made in China trash for $35. If there's someone with both, the amount/range of products was very limited.
My only complaint is that if you miss something you really liked, they don't seem to restock. They just release new stuff monthly instead.
I think that remembering to skip the month so totally worth the discounts you get, its not that serious. Not sure why people are saying its a scam. Plus I find it difficult to forget since I receive emails from them letting me know that its time.
I did however learn from these reviews not to mess with store credit at all but it isn't necessary to mess with it in order to enjoy the whole thing
Hello Jane,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,
Ivy
I ordered some workout gear many months ago and returned them as the fit and quality were poor. What I didn't notice was that Fabletics has been charging me $49.95 / month since that time. Not sure what I signed up for, but I can assure you it was not intentional. I finally realized they were charging me for nothing. I called their customer service folks to get the charges removed. The first agent put me on hold, never came back on the line, and subsequently hung up on me. The second agent promises a full refund in 5 - 10 business days, so hopefully I'm done with them. My advice, stay away.
Hello Jennifer,
Thanks for writing a review! We are sorry to hear if you are unhappy with our products and services. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I loved the discount that I got with my first order - I was able to get a great deal. The monthly deals... eh. I almost always skip the month, and will cancel soon, probably. My oldest stuff is about 7 months old and starting to pill at the seams and get loose threads. I've gotten several items that needed to be returned because they were just really bad quality.
I don't like that I am not able to choose any top & bottom for my credit of $60, and the outfits selected for me are often priced near to $60... therefore, I'm not saving ANYTHING. If I want a specific item, it's almost always priced less than my credit. Why would I give you $60 and then let you send me something priced at $40? That's asinine.
Hello Amanda,
Thank you for writing a review! Your feedback about the Member Credit is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Before 'getting started' they very vaguely mention that one of the benefits of fabletics is 'flexibility' in that you can opt out by the 5th of the month and with hindsight this makes sense of course. At the time it was completely unclear what this actually meant. You have to give your email address even before you see their products and that is how you 'sign up' to their scam and the cascade of damage is done. Granted what I bought from them was nice but I don't appreciate being taken advantage of. Also, all their 'good' reviews look fake. No reasonable person would knowingly sign up to this. As a company they should be worried about the inevitable consequences of an illegal operation. To deal with them go through your bank.
I am surprised Fabletics received so many bad reviews. First of all, people who get upset tend to express their feelings more. $25 for your first outfit is very generous from Fabletics. I am repeating what other people said; you have to know what you sign up for. If you don't want to be charged $49.99/month, call customer service and cancel your VIP membership. Win – win situation; you get a bargain for one outfit. When you collect 1000 points, you get 1 free outfit. Points collect through purchasing and product reviews.
Overall, my experience has been great. I purchase outfits often; good quality – worth the money. Although one time I forgot to skip a month, I still could use the credit for next purchase. Credits charged rollover, does not expired.
Was getting charged every month 49$ without my permission. Email about charging my bank account by Fabletics either was never sent to me or was going in Promotion Folder (which nobody really checks). Had to call 2 times in order to get refund, with no success. Do not sign up for their membership.
Hello Nora,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our member service team will contact you shortly.
Best,
Ivy
I have been wearing fabletics since 2017. They haven't let me down yet. Comfortable, Cute and diverse quality items. These clothes speak for themselves. I have a pair of maternity shorts and seamless pants that still are fabulous and three years old. Of course I restocked when the new color came out. You can dress fabletics up or down, from errands running to a girls day, or the gym, even just for lounge wear. I love the way the clothes hug your body and enhance the curves. This is your sign to fill that cart up. Highly recommend
Hello Audriana,
It is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Have a great day!
Best,
Mary
Loved that I could get some good quality inexpensive leggings, but they just didn't fit me properly and just kept rolling down my torso. Oh well, it was a good try. I'm sure they work great for others
Hello Sarah,
Thank you for providing feedback about your experience with the products you got from us. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I've been double charged multiple times for items or subscription fees and customer service is always unhelpful in resolving them. I'm always out money without a purchase and am extremely disappointed
Hello Mallory,
Thank you for writing a review! Your feedback about our charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I actually really like the solid power hold leggings. The biggest issue I have with Fabletics is that they don't restock. They bank on making new styles monthly. If something happened to a piece of clothing you liked, you're never going to be able to buy a replacement. I can't understand why they won't just keep some basics available for purchase. Everything goes out of stock and never comes back.
Hello Wendy,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I would say that typically it is hard to find matching sets in my size. Usually, a lot of sizes are sold out and unavailable for people who need larger sizes. Also I haven't used it recently because the maternity selection is very limited.
Hello Michelle,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I've been eyeing Fabletics for awhile and was finally going to give it a try as a friend loves her items from there. After waiting literally over a month they still do not have any of the items- especially pants in size medium. Based on this alone there is no way I will ever order from them especially since it is membership based. Seriously disappointing...
Hello,
Thank you for writing a review! We're sorry to hear if you find our selections limited, especially in the pants you preferred in your size. We value your feedback and it is important to us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Great products, good prices.
Only complaint at the moment is that five inch The One Short web liner rolls up something fierce prompting me to constantly stop and unroll it and pull it down out of my crotch.
Hello Daryl,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Quick deliveries. Never an issue w returns- rarely returned anything I bought. Very accurate description of items offered. Really like the pics of "real" people in the clothing- gives a more realistic view. Only problem- checking the site often enough to get in on the deals before they're gone!
Hello Ami,
Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you you right away.
Best,
Chad
I recently found that they were charging me for credit even the month I shopped, which it should be only charged if you didn't order between the 1st to 5th of each month. At least, that is what I have agreed to for years. So I contacted them and got an answer like this --- they changed their policy by sending out marketing emails and counting them as "informed" enough. And they also updated their "how it works" page. So they sneakily charged everyone an extra credit every month when you think it was still "shop or skip"!
This is a fraud! I'm reporting this company and spreading the word in every way I can. And NO! They will never get my money ever again!
Hello Sabrina,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The old school power hold leggings are great, but there are so many different fabrics now that it is easy to order the wrong ones. Secondly, I have purchased what I thought was the same sports bra - (same name) - but not actually the same. The final challenge - it's difficult to return things. The inconsistency and difficulty in returning items has made me move more to shopping local (for less cost) versus risk ordering on fabletics.
Hello Susan,
Thank you for your feedback! We appreciate your feedback on the product you received and your shopping experience and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Love most of their products. Good design and quality. But don't really like the membership system. Can't but every month. Even skipping the month, it just seems too much. I'm trying to quit after spending all my points.
Hi Katie,
Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
I ordered two pairs of leggings from fabletics more than 3 weeks ago and still have yet to receive them and my tracking says "pending" after it said to be shipped yesterday by the end of the day. Their website guarantees "fast shipping".
Hello Kolbi,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Hello Sara,
Thank you for letting us know about your issue! We will use your feedback to improve our products and service. One of our Member Services team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Clark