business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Minnesota
1 review
0 helpful votes
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Awesome leggings!
March 1, 2023

I purchased one pair maternity leggings and my daughter absolutely loves these. Great stretch especially as she is expecting twins in next month or two. I also orders fun leggings for me and receive many compliments. Thank you for co stay my improving your line of products.

Date of experience: March 1, 2023
Zeth B. Fabletics Rep
over a year old

Hello Bonita,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Illinois
1 review
0 helpful votes
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Great Products, low inventory
June 1, 2022

I love fabletics and all the clothing is high quality and comfortable but they never have correct sizes in stock, I'm not sure if that's a sales tactic to make you want it more or what but usually just makes me want to give up and cancel.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lindsey,

Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Canada
1 review
0 helpful votes
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Fantastic products and a wide variety!
September 1, 2022

I teach dance, which means I live active wear. Finding products that make me feel strong and beautiful that are also high quality with an extremely reasonable price range has been a dream since signing up for fabletics. I love that you can skip months, and I love how often new products are brought in. I never feel like I'm board with all of the choices they have available. 10/10 would recommend!

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Dana,

We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

California
1 review
0 helpful votes
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There is very little available at fabletics
August 14, 2023

You just don't make enough clothes in my size. Like, it seems pretty obvious that you should sell BLACK workout shirts. But you haven't had any in stock for months. Do I want a hot pink workout shirt, or a lime green one? No. And neither does anyone else. That's why they are the only colors available. Solve your supply chain issues. Make some shirts in BLACK. Clearly the fact that they have been out of stock for three months shows that people want them? I feel like your company is all promise but cannot deliver.

Date of experience: August 14, 2023
Allison C. Fabletics Rep
over a year old

Hello Shahir,

Thank you for sharing your experience with the availability of the items we offer. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Pennsylvania
3 reviews
0 helpful votes
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Awesome Experience
June 4, 2022

My experience with Fabletics has been great! I like how everything fits so comfortably on my body (prices are a little higher than the Department stores gym wear) and I love some of the colors which bring out my skin tone beautifully.

Date of experience: June 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello LaiTasha,

We appreciate the feedback you shared regarding the prices of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Tennessee
1 review
5 helpful votes
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I was a "VIP Member for 6 months" and all but one pair of leggings fits well and the rest do not. You can't get exchanges or correct merchandise when they A) send the completely wrong item you never ordered, B) send back an incorrect size you did not order or C) just want to return something because in person its cheap and ugly until they receive their crap/ incorrect merchandise back. This makes new issues because that means you have to contact their "customer service" which is somewhere in Asia and the agents are extremely difficult to understand and also don't actually do the things they say they will do- like send you a return slip so you can return things. While all this bs goes down, if you don't purchase something by one of their arbitrary dates- they charge you 50$ for the "privilege" of their company membership. It also took me 3 separate phone calls to get a confirmation of cancellation. All in all its a complete waste of time and more importantly, money.

Date of experience: December 17, 2018
Ivy T. Fabletics Rep
over a year old

Hello Holly,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Canada
1 review
0 helpful votes
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Ready to cancel
December 2, 2022

I sent back some items that just didn't meet the claim of "squat proof" and a bra that did not look anything like the picture and fit just a bit too small. It was shipped 2 months ago and yet to receive any information to the hold up in getting my refund.

I think that it's terrible that there is no communication to what's going on besides "waiting on canada post". If they lost it, then that's not them, not me. I shipped it in a timely manner yet I'm the one carrying the cost. It has come to feel that if I don't keep following up, it would be forgotten.

If this isn't resolved soon, I'll be cancelling membership and making my experience public to warn others.

Date of experience: December 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Caitlin,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Texas
1 review
2 helpful votes
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Terrible Customer Service/Terrible Products
February 4, 2021

If I could give 0 stars I would. I could also write a novel on how terrible this company is but ill leave it short and simple. Products took over 60 days to arrive after reaching out to their awful customer service with literally zero help. The products are cheap chinese material. Will never purchase from Fabletics again.

Date of experience: February 4, 2021
Cole N. Fabletics Rep
over a year old

Hello Bryce,

We're sorry to hear that you are dissatisfied with our products' quality. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours.

Best,
Bella

New Jersey
1 review
6 helpful votes
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Stay away!
August 6, 2014

Stay away! I got my order today and it is total crap. I didn't even try any of it on. The quality is extremely poor. Returns are NOT easy. You have to call or live chat with a rep to have them email you a label. They charge you a $5.95 restocking fee unless you take store credit... but this stuff is so awful, I would never want anything else from this company. You also have to call to cancel your membership and I can't seem to talk to anyone. I've been out on hold and then disconnected each of the three times I've called.

Wish I could give this company negative stars.

Date of experience: August 6, 2014
Canada
1 review
19 helpful votes
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My daughter who attends university saw the ads ordered and then charges on her credit card. She did not authorize anything and yes always read fine print but why can't kate h do an honest business and just sell clothing with no membership ONLY. Is she that unsure of just using her name alone and doing an honest business... one word... KARMA

Date of experience: January 17, 2016
Florida
1 review
0 helpful votes
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Good quality, bad process
April 2, 2023

Friend of mine told me about this shorts. I went online and purchased about 4 pair. I have to say the quality and comfort if great. But my friend few days later said, oh, call them up and opt out of the monthly charges. He said automatically (which they don't come out and tell you unless it's in the fine print) they charge your credit card each month about $50. What?! So i called and asked about that and customer service said yea we do. Well thanks for telling me! If my friend didn't tell me that or go through same experience then i would have been screwed $50 a month!

Date of experience: April 2, 2023
Allison C. Fabletics Rep
over a year old

Hello Nick,

Thank you for sharing your experience with the VIP membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Canada
1 review
0 helpful votes
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Excellent products, if the style fits
February 20, 2022

Having been with fabletics for over 2 years, i have amassed quite an extensive legging, shirt and bra collection. I love the compression in the leggings and the styles with holes along the sides are incredibly strong and do not rip! However, once i covered the staple pieces, it has become harder to engage with the more athletic / abstract styles and colours. Unfortunately, i only buy a few times a year now, and often forget to "skip the month" so my accounts ends up with lots of money sitting, waiting.

Date of experience: February 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jaclyn,

Thank you for your loyalty. We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Colorado
1 review
4 helpful votes
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I've purchased some great clothing from Fabletics, but the quality and sizing is very inconsistent. Some items were not even wearable (leggings with no waistband that just fall down, for example).

I also didn't like the membership model, which automatically charged me if I didn't shop in the first 5 days of the month. I usually received the reminder email on the 4th or 5th day of the month and had to scramble to avoid being charged. Would prefer a more straightforward pricing model than the membership, which feels manipulative.

Date of experience: January 1, 2020
Ivy T. Fabletics Rep
over a year old

Hello Sarah,

Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

GB
1 review
6 helpful votes
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VIP Membership?
October 6, 2015

Be careful of this company. They will lure you in with nice clothes, branding and supposed 'great' offers - when you'll actually end up unwittingly signed up to their £44 per month 'VIP membership'. They make it hard to cancel this - I had to speak to someone in the customer services department for about 20 mins before he finally agreed to cancel my membership - kept just trying to 'downgrade' me or 'skip a month' when all I ordered was a pair of socks! Hard work, not worth the effort.

Date of experience: October 6, 2015
California
1 review
6 helpful votes
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Really poorly made clothing. The 'VIP' price is probably the max they should charge. The fabric quality is disgusting and makes you sweat without doing any exercise! The jacket I got isn't lined and is really badly shaped. If I return anything I have to pay $5.95 per item to ship back and get a refund. Also, I now have to try and get out of this contract thing they sign everyone up to. I'm surprised Kate Hudson would put her name on this stuff. The pictures on the website look great, but it's so incredibly tacky.

Date of experience: October 24, 2014
Texas
2 reviews
1 helpful vote
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Undelivered item
August 9, 2022

Have been ordering from Fabletics since the end of last year and have been somewhat satisfied until my most recent purchase. I finally used some store credits I had been saving up and ordered three different pieces only for one of them never to be delivered (Marina leggings). I've looked everywhere to find a customer support phone number and it's almost like this information is hidden. So disappointed because I had been looking forward to the package for a while.

Date of experience: August 9, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Haylee,

Thank you for your honest feedback! We're sorry to hear you haven't received one item from your order. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Canada
1 review
0 helpful votes
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I have had a few issues and the customer service team hasn't helped me. I have tried to return items that didn't fit and been unable to do so due to unhelpful client care representatives on two occasions both online and on the phone. I have also had an order go to my former address after I had already updated my address, for which I never received 2 new credits, nor did I receive my items. The items I just received were fine however I ordered a bikini because in the past the swimwear has been fantastic but this bikini is see through and unflattering unfortunately for me I have given up on trying to return items. I also tried to cancel several times due to the poor service and have been unable to. It's a shame because the leggings and sports bras are typically fantastic if only the service matched.

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Laurie,

We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Georgia
1 review
6 helpful votes
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Love the clothing but but SHIPPING!
July 1, 2022

The shipping is crazy long, it take three, four weeks to get stuff. I will NEVER order from them again because they are not truthful in their shipping notifications and times. They will send you a notification that it is shipped and all they did was print the label and it sits for two or three weeks. I am a ops manager at a major distribution center, I know how it works. If they said, "out of stock, due in two week" i would be much more open to ordering than just waiting on nothing.

Poor business!

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Thomas,

Thank you for leaving your feedback. We're sad to learn that you don't like our shipping. We have a good reputation for keeping our members pleased, and we want to retain it. We have a dedicated Member Services Team that is here to help you in any manner possible. Right now, someone will send you an email.

Best,
Clark

Missouri
1 review
0 helpful votes
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Biggest scam!
May 27, 2022

While the monthly subscription model may look enticing at first, this is the biggest scam in the recent years. Below are the reasons why:
* You get "1 credit" every month for ~55$ and you can only get 1 item for that. Yes. Even if it's priced less than $55. Meaning, if I want to just get a top which is priced less than $55, I either have to use my monthly credit of higher value or save my credit and pay for it. Which only makes you spend more money and your credits keep accumulating.
* All the items in the store are way overpriced! Cheap materials that are marked up 200 to 300% more and give you 50% off.
* Everything is either nylon or polyester. Not at all comfortable for serious/intense workouts. The designs are cool but they're not really practical.
* And their shipping is always at least 5 days late than what they show when place the order. Even when my order exceeded $100, they claim to provide free shipping but it never arrived on time. Very disappointed.

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Regina,

Thank you for taking the time to leave a review regarding the VIP membership. Your feedback about shipping/delivery, pricing and promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

New Jersey
1 review
1 helpful vote
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In 2022, it's hard to stand by a company who carries very limited available stock options when they pitch a VIP membership as being a great option.
When you finally find something that is available even though it may not really be your first, second, or third color preference, be prepared to wait for it for 2-3 weeks before it's packaged, shipped, and delivered to the customer. Product is comparable to the price that is being paid, I could not imagine paying full retail cost for these items.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi John,

We truly apologize for your experience! Your feedback about the availability of the product is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.

Best,
Tina