Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics has a rating of 3.2 stars from 12,803 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I've been double charged multiple times for items or subscription fees and customer service is always unhelpful in resolving them. I'm always out money without a purchase and am extremely disappointed
I actually really like the solid power hold leggings. The biggest issue I have with Fabletics is that they don't restock. They bank on making new styles monthly. If something happened to a piece of clothing you liked, you're never going to be able to buy a replacement. I can't understand why they won't just keep some basics available for purchase. Everything goes out of stock and never comes back.
Hello Wendy,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I've been eyeing Fabletics for awhile and was finally going to give it a try as a friend loves her items from there. After waiting literally over a month they still do not have any of the items- especially pants in size medium. Based on this alone there is no way I will ever order from them especially since it is membership based. Seriously disappointing...
Hello,
Thank you for writing a review! We're sorry to hear if you find our selections limited, especially in the pants you preferred in your size. We value your feedback and it is important to us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I would say that typically it is hard to find matching sets in my size. Usually, a lot of sizes are sold out and unavailable for people who need larger sizes. Also I haven't used it recently because the maternity selection is very limited.
Hello Michelle,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I recently found that they were charging me for credit even the month I shopped, which it should be only charged if you didn't order between the 1st to 5th of each month. At least, that is what I have agreed to for years. So I contacted them and got an answer like this --- they changed their policy by sending out marketing emails and counting them as "informed" enough. And they also updated their "how it works" page. So they sneakily charged everyone an extra credit every month when you think it was still "shop or skip"!
This is a fraud! I'm reporting this company and spreading the word in every way I can. And NO! They will never get my money ever again!
Hello Sabrina,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The old school power hold leggings are great, but there are so many different fabrics now that it is easy to order the wrong ones. Secondly, I have purchased what I thought was the same sports bra - (same name) - but not actually the same. The final challenge - it's difficult to return things. The inconsistency and difficulty in returning items has made me move more to shopping local (for less cost) versus risk ordering on fabletics.
Hello Susan,
Thank you for your feedback! We appreciate your feedback on the product you received and your shopping experience and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ended my vip membership due to seeing an import tariff charged to me. You are having this stuff made in china very cheaply. I don't do business with companies that make products out of the usa and then charge the fee to get it here. I would rather buy american at that point.
Hello Brian,
Thank you for sharing your experience with the taxes and products we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered two pairs of leggings from fabletics more than 3 weeks ago and still have yet to receive them and my tracking says "pending" after it said to be shipped yesterday by the end of the day. Their website guarantees "fast shipping".
Hello Kolbi,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I wrote an earlier review & a customer service team member said they'd reach out right away - they never did. I contacted them a few more times but no response. They only reply on here for appearances.
Hello Emily,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
They would not honor a day late request to claw back the subscription, charged me $60, and beat around every single question I had. It's like my questions didn't matter, the rep just read off her script and didn't answer anything. Horrible experience and will not be buying from here anymore which is unfortunate because I like the shorts. No way I will go through that again though.
Hello James,
Thank you for writing a review! We value your feedback on the charge and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Are you people serious? How is it the company's fault that you CAN'T READ? I got my outfit for 50% off, loved it and knew exactly what I was signing up for when I bought it. I now regularly get athletic clothes from them and find them to be extremely competitive in price and quality with brands like lululemon. If you don't want to pay the $50 on any particular month, you can easily go online and skip a month and returns are easy, same thing, go online and just return stuff. The people giving this site 1 star ratings need a reading course and a class on how the internet works. I love my fabletics, 5 stars all the way!
Total crap did not realize that by ordering I have also joined a VIP club for which I will be paying $50 every month. It took me two payments to notice something's up and this has been such a waste of money. My bad for not reading the fine print I guess. But why on earth would anyone want to pay $50 every month for membership at a store where you will be spending anyway!?
So disappointed with this brand!
Completely wrong order received. Paid for 4 items, received 1 and it was not what I ordered. Called and am currently on hold for ~16 min+ with rep waiting for resolution. Shipping address verified so obviously warehouse mistake. Received a small flare legging that was definitely not purchased. I am disappointed because my friends have had nothing but good things to say about Fabletics.
Hello Audrey,
Thank you for sharing your feedback! We are sorry to hear if you received a wrong item. We will contact you within 48 hours for further assistance.
Best,
Nelle
My daughter fell victim to this scam! She bought two leggings in March and unknown to her she was being charged 49.95 a month for the past 5 months. She is deaf, which makes it difficult for her to get a good paying job. Fabletics just took 1/4 of her monthly salary from her. SHAME ON YOU! I am very disappointed that Kate Hudson is co-owner in a company that scams people with their fine print. When I chatted to cancel, they kept saying she had credits she could use, but they don't calculate the credit when she tried to use them. Additionally, one of the leggings got a run in the leg the first day she wore them. This may require court action. I am furious!
Hello Diana,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Samar
I cancelled the account in May, but they continued to take payments. This ongoing saga has been going on for one month, they are telling me I need to use the credits but I don't want too as the account was closed. I have had different responses from different operators. Today had a link to an online chat to try to resolve but surprisingly enough it's not even working. This is the worst company I have ever dealt with. I wonder if Kate Hudson is aware of the awful service received and continuous scams in terms of them taking money without your permission. I'm currently battling to get my money back for May, June and July. Will not recommend this to anybody.
Hello Yvonne,
We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
I just cancelled an order of 4 leggings 12 hours after I purchase them online. Thank goodness I read the fine print. Beware consumers! When you purchase leggings under a VIP price you're automatically locked into a VIP membership. If you do not purchase anything the following month between the 1st and the 5th your credit card will be charged $49.95. All I can say is this is Shady! Many people don't read the fine print or check their credit cards monthly. This is an unfair and sneaky way of doing business. I highly recommend nobody purchase this product due to principal. Didn't we learn that Honesty was the best policy? I guess people's bottom line doesn't matter to fabletics or Kate Hudson the face and owner of this company. It's easy when you have millions. I'm not American I'm Canadian and this is not how we do business!
Hello Alexandra,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy
How is it that my member credit can be spent on only one item valued less than the $65 I spent for the credit, but if I cancel my subscription and restart it I can get two items for $24. That's bogus. The leggings are fantastic. I love them. The bras have never fit me well.
Hello Hannah,
Thank you for bringing this to our attention. Your feedback on how the VIP credit is used and the membership will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I have tried 4 different bras and styles and they are all cut so deep that my large breasts actually fall out the front of them. It's absurd. I like the leggings, I wish they came in thicker material in cropped length. And I would appreciate more two for one deals after becoming a member. The new member offers are great, but ultimately I do not feel the subscription is worth it.
It's stupid. Buying leggings and fuzzy slippers should be fun.
Understanding credits and purchase corrections over lost shipments should not such a challenge for your customer service reps. They wanted to cancel a replacement order, that had already shipped, instead of just crediting back my credit card.
Like I said, long and stupid saga that should not have been an issue.
Hello Jennifer,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
After seeing the ads and needing some new workout shorts, I decided to give it a try. It seemed like a great deal. However, to get the deal you have to sign up for a monthly subscription that you can't cancel until your products arrive. On top of that, because the items are imported each time (no distributor here in the States?) my orders never arrived before my next month's payment was applied. So the lure of $25 shorts that are "better than Lulu" now become $55 each as that's the monthly subscription fee. I'd say the quality is... meh. I like them just fine, but not for the price I paid.
Hello Dan,
Thank you for sharing your experience with the VIP program and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Bought something for my wife and didn't read the 'contract' when checking out. They will charge you 49.97 every month you don't buy something! Totally disgraceful! Its businesses like these that make this world a worse place. Never giving them another dime. On top of that the leggings my wife got were garbage. Crappy products, crappy customer service and just an overall crappy company.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Hello Mallory,
Thank you for writing a review! Your feedback about our charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz