business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Canada
1 review
0 helpful votes
Follow Sandra K.
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I joined fabletics, thinking this would be a great place to get yoga wear. The experience is terrible. You essentially pay $79 per month for 1 member credit, which you can use towards their clothes; but the clothes go on sale often, however, you only use 1 member credit towards one item such that you actually end up paying $79 or 1 credit as a member for legging that cost, for example $30 on sale as a non member. So as a member you technically just pay more. I've had shipping not arrive and marked as arrived; custom service is not helpful. Quality is absolutely terrible; wont survive the first wash and don't even think about taking any of the leggings to hot yoga, unless you wish to have all of the sweat seep through, specifically what you'd want yoga clothes not to show. Further, when I tried to cancel my membership, two agent hung up on me before I was able to finally get rid of the membership. Pretty terrible. Very disappointed.

Date of experience: March 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sandra,

We are very sorry to hear that you are dissatisfied with the quality of the item. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

GB
1 review
0 helpful votes
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DONT ORDER FROM THEM
December 6, 2020

I ordered 2 pairs of leggings with no idea that there was a £50 monthly payment and it automatically signs you up for a membership absolutely horrible company that don't make this clear at all, took me around 3 months to notice and I'm a student. Cancelling it isn't easy either. I warn people to stay away.

Date of experience: December 6, 2020
Cole N. Fabletics Rep
over a year old

Hello Claudia,

Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

California
1 review
0 helpful votes
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Trapped
December 4, 2019

A couple of times I meant to skip the month and was charged. I intended to make purchases at some point so I didn't get too bothered by having $100 set aside to make a future purchase. Then when I tried to put items in my cart, my cash was treated as "store credit" with diminished purchasing power that negated sale prices, and instead displayed non-vip pricing. I decided to wait to place my purchase until I had time to call customer service. A couple days later, a single and very expensive shirt was delivered. It's a great shirt, but I had no intention of checking out and spending such a large amount on a single item. I feel pretty ripped off and no longer recommend Fabletics.

Date of experience: December 1, 2019
Cole N. Fabletics Rep
over a year old

Hello Andrea,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

Texas
1 review
1 helpful vote
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All Talk no Action
July 7, 2023

Fabletics shipping times are the slower than any of their competitors. I purchased shirts from a competitor two days after an order was placed with Fabletics and it arrived yesterday. Shorts from a different competitor three days after this order and the shorts arrive today. Still waiting on Fabletics! 10 business days is not two weeks for these guys. If you order from them Do Not look at the tracking info provided, try to forget you ordered. You probably will get stuff in about a month, it will be multiple shipments scattered around your lawn by Fed Ex contractors from Venezuela. Good gear but the company is a miserable mess!

Date of experience: July 7, 2023
Chad A. Fabletics Rep
over a year old

Hello Stephen,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Canada
1 review
11 helpful votes
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SCAM!
June 12, 2020

Once you buy something from Fabletics, you have entered into a membership where you will be charged $70 (Canadian) plus shipping each month. And if you try to cancel right away they will cancel your first order that got you subscribed in the first place. Shame on Kate Hudson for being affiliated with a trashy scam company. I'm so disappointed.

Date of experience: May 23, 2020
Cole N. Fabletics Rep
over a year old

Hello Sadie,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

California
1 review
8 helpful votes
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False Advertising
July 14, 2016

If you want to be tricked into being charged $50 automatic deduction from your credit card each month for not purchasing from their site then sign up! They advertise $25 first outfit but don't specify that it's conditional upon you shopping with them every single month or risk being charged $50 for nothing. That's a great way to treat your members Fabletics. Crooked company with false advertising. Don't shop here.

Date of experience: July 14, 2016
Indiana
1 review
8 helpful votes
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I don't normally write reviews, but there were so many terrible ones that I had to share a somewhat positive experience. I ordered an outfit online and didn't realize I was signing up for a VIP Membership. I noticed that I was charged this morning. I called customer service and talked to "Jay". He was awesome and immediately processed my refund (now I'm just waiting on the bank, which could take until next week). It took less than 5 minutes. I don't know if I would recommend the clothes yet, because they got lost in the mail so now I'm waiting on that.

Date of experience: December 10, 2014
Minnesota
1 review
17 helpful votes
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Enjoy the products but shipping is a hassle
April 12, 2021

I enjoy the sets I get each month but shipping is annoying. I pay an extra $5 for shipping which isn't much but I NEVER get my stuff on time. It is almost always, without a doubt never actually "shipped" until the day it is supposed to be arriving to my house. Up until the day of it says the date and I go to check and it's bumped back another 2 business days. It only gets bumped back once if I'm lucky but 2 push backs isn't unheard of by any means. Just very frustrating.

Date of experience: April 12, 2021
Cole N. Fabletics Rep
over a year old

Hello Jordan,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Illinois
1 review
0 helpful votes
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Just OK
November 4, 2022

Fabletics had some really cute styles for all ages when it first started. Now I feel like they are catering to all the young skinny girls who like crop tops and shimmery fabrics. How about have a nice mix for those of us that have cellulite and don't want to show off every asset we have.

Date of experience: November 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Tracey,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Georgia
1 review
0 helpful votes
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Fabletics Gear and Customer Service
January 5, 2020

I really enjoy the items I purchased from Fabletics as I exercise at least 6 days a week. The products have style, variety and are durable. Don't believe the higher priced competitors claims that Fabletics gear is not well made. It's excellent quality. My favorite feature of their leggings and bras are the pockets! I walk so having a place to put my cell phone and doggie doo bags is essential. The pricing (when you become a "VIP") is reasonable. The regular non-VIP prices not so much. The skip option is okay, but once I had plenty of updated work out gear, there was no more need for a monthly delivery and I kept forgetting to skip so I cancelled. I may join again next year when I decide to update my workout wardrobe. As for now, my Fabletics gear look almost brand new. I have about 5+ sets of matching bras, leggings and tops and wash and wear them at least once a week - they still look great!

Date of experience: January 2, 2020
Cole N. Fabletics Rep
over a year old

Hello Yvonne,

The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.

XO,
Ivy

Oregon
1 review
0 helpful votes
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Fun clothing, high prices
January 19, 2022

I joined up with Fabletics due to a friend's recommendation. The entry-level 70% sale was fabulous. However, the $50/mo is getting to be a bit too much, especially when that's only 1 credit and what one can get for that credit is not a whole lot. I'm reconsidering my membership for that reason. Otherwise good quality, fun styles, accurate sizing.

Date of experience: January 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Deb,

Thank you for your review and for joining the VIP Membership Program. We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

South Carolina
1 review
3 helpful votes
Follow Michael O.
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Great photos, slick website, excellent marketing. I did feel tricked when I discovered the new customer price of $29.95 was only available if I committed to pay $59.95 a month for a year (>$600!) when all I need is one single pair of simple scrubs and just wanted to try out a new company. I will see how these look and if the quality is poor then it's back to FIGS for me!
I found them via TikTok - I've been burned before buying things I saw on TikTok but we shall see - I'll edit this review when I receive the products.

Date of experience: July 2, 2023
Chad A. Fabletics Rep
over a year old

Hello Michael,

Thank you for taking the time to leave a review and your feedback about our VIP program is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Canada
1 review
0 helpful votes
Follow Aj H.
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I have been a loyal customer since 2014, always diligent about skipping my month. I skipped my month as usual and they still charged me. So I called and they refunded. Well turns out they can take the money out right away but it takes 7 days to refund. They apologized and admitted it was an error on their side. Yet would not do anything to help me. For a long time customer you think they would of tried to make an effort to fix their mistake. Just be careful and watch your bank account. Also this isn't the first time they have done this to me over the years. I cancelled my membership and will never support or buy from this company again.

Date of experience: August 21, 2020
Nelle P. Fabletics Rep
over a year old

Hello Aj,

Thank you for writing a review! We are sorry for the negative experience you have encountered, especially when skipping the month. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

New Jersey
1 review
0 helpful votes
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FABLETICS
June 1, 2022

Was informed package was delivered. Never received package. Company would not address issue upon contacting... Furthermore, products lack the quality. These are Walmart clothes with a huge price tag. Also, the company has very poor customer service, and extremely BAD shipping practices. I see this company going out of business very soon...

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Adam,

We appreciate the feedback you shared regarding the status of your order. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Wisconsin
1 review
5 helpful votes
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SCAM
December 15, 2018

Just don't do it. Anything you buy off of Fabletics isn't worth the $50 charge every month. I had absolutely no clue about it until I was charged. I just talked to a robot on their call line and was told I would be refunded in 3-5 business days. Which is fine, but by these reviews I'm hoping I actually get my money back. Also by these reviews I can't imagine what it'll be like to try and close my account...

Date of experience: December 12, 2018
Ivy T. Fabletics Rep
over a year old

Hello Sarah,

We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

California
1 review
6 helpful votes
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Unbelievably cheap outfits. The shirt stretched out immediately, and the pants rode up to give me a "camel toe." The "sports bra" was not fit for anything involving "sports" other than yoga-- possibly. Do NOT enroll in this program. I've spent over $800 (2 accounts... one for a friend) and not found anything worth purchasing. And the membership costs $49.95/month but the outfits are mostly $59.95 and up. You're better off at Target, Nordstrom Rack, Ross or Marshall's.

Date of experience: April 24, 2015
Missouri
1 review
7 helpful votes
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I would give this company 0 stars if it would let me. I'm not going to go into the gruesome details but lets just say I had a terrible experience, tried to call and talk to them about it and got hung up on! Completely rude. Then I asked them to remove my information from their system and they told me they didn't have any of my information... ok, then why can I log in still and see my credit card info, name, address, phone number, etc. Seriously people STAY AWAY from this company. They are a scam and could care less about keeping business.

Date of experience: November 24, 2014
Pennsylvania
1 review
3 helpful votes
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I only bought these clothes because it was from Kate Hudson... terrible reason. I dont think the monthly charges should be that much considering you only save me like what... 30 bucks on an already overpriced outfit. Also, when I went to cancel my VIP I got some woman who could hardly string a sentence together and continued to tried and convince me three times to keep a membership that I said I wanted to cancel. The call was terrible and all I heard was background noise, a woman who was hard to understand, and would say "like" and "um" after every word... UGH! I am so disappointed with this company.

Date of experience: May 19, 2015
California
1 review
0 helpful votes
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What Happened to Fabletics!?!
February 15, 2022

I have been a customer with Fabletics for six years. I have enjoyed fashionable workout outfits that garnered a multitude of complements. However within the past two years things have changed significantly. I've noticed that customer service is now outsourced to Mexico. The Mexico reps are rude and try their hardest not to do anything to resolve the issue. The outfits have also gone down. Very few choices and very few availability. I have also experienced problems with orders missing or incomplete. And, the reward program is a joke. On my last four orders my point level gift was out of stock causing my points to expire. It is as if Fabletics was sold to a whole different company. One that doesn't care about the old loyal customers. I am assuming they want new people who don't know what the experience used to be. I will be ending my membership. Good bye Fabletics!

Date of experience: February 15, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Felicia,

Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our selection and Member Services Team. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Arizona
1 review
13 helpful votes
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Rip Off
March 1, 2018

I got sucked into the holiday special of ordering 2 for $24. Didn't realize I just joined the VIP membership, $49.95/month. Sneaky & dishonest. Will never purchase anything here again. I will also tell my friends. Beware of a deal that is too good to be true.

Date of experience: February 27, 2018