business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Canada
1 review
8 helpful votes
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I just cancelled an order of 4 leggings 12 hours after I purchase them online. Thank goodness I read the fine print. Beware consumers! When you purchase leggings under a VIP price you're automatically locked into a VIP membership. If you do not purchase anything the following month between the 1st and the 5th your credit card will be charged $49.95. All I can say is this is Shady! Many people don't read the fine print or check their credit cards monthly. This is an unfair and sneaky way of doing business. I highly recommend nobody purchase this product due to principal. Didn't we learn that Honesty was the best policy? I guess people's bottom line doesn't matter to fabletics or Kate Hudson the face and owner of this company. It's easy when you have millions. I'm not American I'm Canadian and this is not how we do business!

Date of experience: July 2, 2018
D M. Fabletics Rep
over a year old

Hello Alexandra,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

New Hampshire
1 review
1 helpful vote
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Member credits vs. new VIP credits are bogus
April 14, 2024
Updated review

How is it that my member credit can be spent on only one item valued less than the $65 I spent for the credit, but if I cancel my subscription and restart it I can get two items for $24. That's bogus. The leggings are fantastic. I love them. The bras have never fit me well.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. Fabletics Rep
over a year old

Hello Hannah,

Thank you for bringing this to our attention. Your feedback on how the VIP credit is used and the membership will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison


I have tried 4 different bras and styles and they are all cut so deep that my large breasts actually fall out the front of them. It's absurd. I like the leggings, I wish they came in thicker material in cropped length. And I would appreciate more two for one deals after becoming a member. The new member offers are great, but ultimately I do not feel the subscription is worth it.

Date of experience: October 1, 2022
Michigan
0 reviews
0 helpful votes
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Too long and too dramatic to even bother
January 12, 2022

It's stupid. Buying leggings and fuzzy slippers should be fun.

Understanding credits and purchase corrections over lost shipments should not such a challenge for your customer service reps. They wanted to cancel a replacement order, that had already shipped, instead of just crediting back my credit card.

Like I said, long and stupid saga that should not have been an issue.

Date of experience: January 12, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jennifer,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Virginia
1 review
0 helpful votes
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It was okay...
November 1, 2022

After seeing the ads and needing some new workout shorts, I decided to give it a try. It seemed like a great deal. However, to get the deal you have to sign up for a monthly subscription that you can't cancel until your products arrive. On top of that, because the items are imported each time (no distributor here in the States?) my orders never arrived before my next month's payment was applied. So the lure of $25 shorts that are "better than Lulu" now become $55 each as that's the monthly subscription fee. I'd say the quality is... meh. I like them just fine, but not for the price I paid.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Dan,

Thank you for sharing your experience with the VIP program and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Utah
1 review
16 helpful votes
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-10 Stars
February 7, 2016

Bought something for my wife and didn't read the 'contract' when checking out. They will charge you 49.97 every month you don't buy something! Totally disgraceful! Its businesses like these that make this world a worse place. Never giving them another dime. On top of that the leggings my wife got were garbage. Crappy products, crappy customer service and just an overall crappy company.

Date of experience: February 7, 2016
New York
1 review
0 helpful votes
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More bras please!
November 1, 2022

I absolutely love Fabletics! I've tried other brands but keep coming back to Fabletics. My only ask is for more medium activity sports bras. And maybe some more workout tanks. But very satisfied with this brand :)

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Crista,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Michigan
1 review
0 helpful votes
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It's just ok
November 1, 2022

Good price point however...

It seemed like they never had what I wanted in my size.

A couple of the clothing that I did try seemed super scratchy. (Sports bras)

Different styles or collections fit differently so not sure what size to order

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kathryn,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Utah
1 review
0 helpful votes
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It's meh
May 14, 2024

I love the sale pricing. I don't love the quality of the items.
My brand new pants had a hole in the pocket!
And the zipper on the pants feels like it can break at any moment.
I won't purchase more items.

Date of experience: May 4, 2024
California
1 review
2 helpful votes
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Junk from scammers
October 3, 2018

Fabletics, shoe dazzle, and all their cousins sell junk that I would not even pay 5 dollars for at a thrift store.

They automatically re-subscribe you when trying to use the last of your points and make cancellations very annoying and inconvenient.

Even skipping a month takes more than one step.

You'd think Kate Hudson and all the other divas out they would feel bad for treating they customers like crap.

Date of experience: October 1, 2018
Ivy T. Fabletics Rep
over a year old

Hello AB,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.

Best,
Ivy

Massachusetts
1 review
0 helpful votes
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Unhappy customer
August 4, 2022

Have ordered twice from fabletics both times the orders were delivered and wrong sized received. Also on first order the description of fabric was deceptive. Said light material and it was winter material beside being wrong size. Charging a high monthly fee to join this site is baffling

Date of experience: August 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Roberta,

Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the monthly member credit and the VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Australia
1 review
0 helpful votes
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Don't bother!
September 30, 2020

Make sure you read the fine print! All I wanted to do was purchase some leggings and didn't realise that I would be debited every single month for $50. Luckily I noticed after the first month and cancelled my "VIP" right away (not that I even recall signing up?). Seems like a scam to me. Cannot comment on product quality as I'm STILL waiting for it to arrive.

Date of experience: August 14, 2020
Nelle P. Fabletics Rep
over a year old

Hello Stefany,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

New Jersey
1 review
15 helpful votes
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What the hell is this site? All kinds of ridiculous prices that don't even make any sense whatsoever. I just want to use a gift card my mom gave me and I can't even do that without some bait and switch. Forget it.

Date of experience: March 18, 2016
Canada
1 review
0 helpful votes
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Love Fabletics!
May 20, 2022

I have purchased several products from Fabletics. I have to say my purchases have always been successful. They fit my body really well, their leggings are squat proof and I love the material. Good quality materials that hug your body in all the right places. Also the price is lower than some other over rated brands out there.
Shipping is usually between 10-12 days.

Date of experience: May 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Natalia,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a fabulous day!

Best,
Renz

New York
1 review
0 helpful votes
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Lukewarm Experience
October 1, 2023

I'm still a customer of fabletics because they have quality products. I am over the Skip process and the fact that you can't speak with someone human.
The technology takes away from a good ole relationship. Boring

Date of experience: October 1, 2023
Mary L. Fabletics Rep
over a year old

Hello Audrienne,

Thank you for sharing your experience with our items and our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Louisiana
1 review
0 helpful votes
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Cheap and Scam!
March 22, 2023

If I could leave 0 stars I would. These clothes are cheap and crazily overpriced. You will be forced to pay a Chinese import tax that Fabletics forces upon the consumer. Order processing is the slowest I've ever experienced for a company like this. They will issue a tracking number and then the order sits for a week. $60 for a monthly membership? Good luck finding anything on their site that is actually worth $60. When it comes to canceling, they will make sure they hide it from you. Then, you'll have to go through 7 pop up windows just to confirm. Don't for fall for the 2 shorts for $24 adds. Complete scam.

Date of experience: March 22, 2023
Zeth B. Fabletics Rep
over a year old

Hello Tyler,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further product quality and the VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Colorado
1 review
0 helpful votes
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Great service every time!
February 2, 2023

Through the number of orders I've made, fabletics has always delivered on time with great service. App always works well. Returns have been easy. In store service is great too. I haven't had a negative experience yet.

Date of experience: February 2, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Anthony,

We are glad you are enjoying our products and delivery timeframe! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Missouri
2 reviews
4 helpful votes
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Scam
November 1, 2023

They charge $59 every month but you can only redeem those credits on things that would be waaay cheaper if you just paid. Most things that are available for purchase with credits are $30 and under. Also the credits expire, how does a credit I paid for just expire? On top of that their stuff starts to rot out and fall apart almost immediately. Such a scam. Wish I had never signed up. Now I'm stuck between trying to remember to cancel or get charged every month or giving up all my credits I already paid hundreds for so this company can't rob me anymore if I accidentally forget to cancel in the 3 day period they allow you to cancel. I feel trapped

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 1, 2023
Lia B. Fabletics Rep
over a year old

Hello Kelly,

We value the comments you made about the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Texas
1 review
0 helpful votes
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I've gotten some of my best pieces of clothing from this site. Some were not up to par, either in material expectations or overall quality, so I just returned them and got my credit back easy peasy. I don't like that we, the buyer, incur the cost of the increased trade tariffs from China, but the quality of the clothing is still great. I think the membership is easily worth it, and they have new products in all the time which makes shopping with them fun and exciting (and also infuriating when a cute piece goes out of stock instantly lol). Overall have had a great experience with them. 4 stars only because of the incurred fees, which I feel should be covered by the company.

Date of experience: May 6, 2021
Nelle P. Fabletics Rep
over a year old

Hello Stephanie,

We sincerely appreciate the feedback you shared regarding our payment. We will contact you within 48 hours for further assistance.

Best,
Nelle

Florida
1 review
0 helpful votes
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Great fit great quality
January 4, 2023

When ordering for first time on sight unseen products not in real time I'm cautious and concerned of what the item will really be. This product leggings did not disappoint. They are quality made quality materials and fit true to size! Love them

Date of experience: January 4, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Kandice,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

GB
1 review
5 helpful votes
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Fabletics is average for sports wear at best, and a terrible company who could not care less about their customers. For a company that provides women's sports wear, they clearly have no idea how sports bras should work. They're a total waste of money and fabric. The rest of their clothing broke quickly or was relatively bad quality. The only things that managed to stay together were the leggings. But they were hardly mind blowing. The VIP scheme is a total scam, they will take every penny they can from you and not communicate any of that. I've lost hundreds of pounds as a result of their flawed communications and lacking customer service.

Please try literally anywhere else.

Date of experience: August 2, 2019
Ivy T. Fabletics Rep
over a year old

Hello Jess,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy