business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
GB
1 review
12 helpful votes
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Shocking!
November 12, 2015

Bought an outfit with the announced deal, didn't realise i was signing up to the VIP service (which honestly just consists of annoying newsletters and offers that are still overpriced) and was charged £44 per month for the past 3 months. Luckily i checked my bank statement otherwise this would still be going on. Had to beg the customer service person on the phone about 10 times to cancel the membership and he was still trying to talk me out of it. Still emailing with the customer service almost daily, but not lucky in getting anything refunded. Apparently i can spend the money in the shop online. Do i want to spend £132 on gym clothes? Not really! All i wanted was one outfit and now this. The member credit is really not straight forward and i can't find items that come to £132.
Pretty bad Kate Hudson would endorse this as a celebrity. To me this feels like a massive scam and i don't even want to know how many people are still paying the monthly charge without realising!

Date of experience: November 12, 2015
Ohio
1 review
0 helpful votes
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Horrible company
October 25, 2021

I would rate below 1 star. Horrible company, they sign you up for magazines without your permission. I have been calling and chatting with the customer care to cancel and they are not helpful at all. Probably will have to take of this scam through bank.

Date of experience: October 25, 2021
Jennifer M. Fabletics Rep
over a year old

Hello,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Florida
1 review
2 helpful votes
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0 stars for fabletics! After wearing one of their sports bras a handful of times, it broke. I called the company and they absolutely refused to replace their broken product! I will never purchase anything from fabletics again! Terrible customer service!

Date of experience: April 28, 2020
Cole N. Fabletics Rep
over a year old

Hi Kara,

We appreciate your feedback on your experience with us! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Cathy

Massachusetts
2 reviews
0 helpful votes
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Should Never Take Away Earned Points
September 3, 2020

I didn't like how you spend your money, sometimes even hundreds at once, yet the points you earn expire relatively quick. This is unfair business practices. I also thought it was gross that Fabletics made the consumer pay the extra couple dollars on the chinese tariffs.

Date of experience: August 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Rene Rose,

We sincerely appreciate the feedback you shared! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Maine
1 review
0 helpful votes
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Obsessed with their leggings
April 19, 2022

I am really picky when it comes to athletic clothing, especially leggings. I have tried so many different brands that are known for good leggings but I swear nothing tops these. I love how they hold everything in, give you a snatched figure, but are also super comfortable. I never feel like I need to adjust them because they're uncomfortable which I find myself doing with other brands.

Date of experience: April 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Blair,

We're so glad that everything worked out for you. We here at Fabletics, try our best to provide the best service and quality products to our members. We appreciate the time you spent sharing your experience!

Best,
Mary

California
1 review
0 helpful votes
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Probably leaving
April 1, 2023

I love the products but 2 things frustrate me about Fabletics. 1. My orders pretty much never arrive by the stated delivery date. Current order is a day late. Hoping it comes today. 2. I find it very bad practice that one cannot request a refund for a credit. I am a member on other sites with this model. All allow refund requests with a single button click.

Date of experience: April 1, 2023
New York
5 reviews
21 helpful votes
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Would give a zero but not an option.
Do not bother. This is your typical site that promises the world but does NOT meet their basic responsibility which is to cancel membership fees immediately upon notification from the member. There is simply no excuse for the excessive delay tactics, non responsiveness and overall corporate irresponsibility. Kate Hudson should immediately intervene and cease these tactics. Her name and credibility are at issue at this point.

Date of experience: January 6, 2017
Michigan
1 review
0 helpful votes
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Love Fabletics
February 17, 2022

I love shopping at Fabletics; they are one of the only places I buy workout leggings now. I love Fabletics because they offer different compressions for leggings and bras, but they never skimp on style and comfort. I think I've only ever returned one thing, and have only had one defect issue with a product that was immediately resolved (they sent me a brand new pair, free of charge (no shipping fees!). They are always prompt with their deliveries, which says a lot, and their customer service is actually very helpful. Their sizes are also true-to-size for most everything, which is such a blessing when shopping online. I definitely will continue to shop Fabletics for a long time!

Date of experience: February 17, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jodi,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

Washington
1 review
3 helpful votes
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No leggings are worth the cost or headache of this company! IF I could leave a review with zero stars I would! They claim the VIP program is free, but embedded in the small print you are agreeing to an automatic $49.95 charge that occurs monthly unless you know better an cancel it. No monthly email, or invoice, just a huge scam trying to nickle and dime people who thought they were taking advantage of a promotional deal. I will be notifying Better Business Bureau and be sure to take my business elsewhere in the future!

Date of experience: April 9, 2020
Cole N. Fabletics Rep
over a year old

Hello Helen,

Thank you for bringing this to our attention! We are sorry to hear if you disliked the VIP Membership works! We sincerely value your business with us. Our Member Services team will be sending you an email within 48 hours for further assistance.

Best,
Nelle

New York
1 review
10 helpful votes
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I suppose it's on us for not reading the fine print, but those $50/month charges were a surprise. A membership for buying clothes? And when we tried to spend down our backlog of $50 charges, that proved a challenge. And the stuff that we received? I don't know, do you like see-through shorts?

I see that most reviewers give Fabletics a 1 out of 5, meaning "Doesn't get any worse than this. Stay away!" I certainly agree!

Date of experience: June 8, 2020
Cole N. Fabletics Rep
over a year old

Hello Randi,

Thank you for writing a review! Your feedback is important to us, and we would like to address your concern with our products as well as our VIP membership. Our Member Services Team will email you within 48 hours to further assist you.

Best,
Dean

Utah
1 review
0 helpful votes
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Products are great!
January 1, 2023

The clothes are great. They fit well and seem to hold up very well to regular wear & tear. What I'm not thrilled with is the "credit" that you purchase every month. Since there are so many sales, it makes using my credits a poor choice. Obviously I don't use them. I racked up 5 credits that I don't feel like I can use. It's fine when there are new styles that are full price, but lately it seems like that doesn't happen too often. I never thought I would be bugged about a sale!;)

Again, I like the clothing, I just think the system needs a little overhaul.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Chani,

We value the comments you made about member credit usage. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

New Hampshire
1 review
0 helpful votes
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Horrible Website
January 1, 2023

Love the products but the website is horrible...pages often don't load without performing a reload, pages don't fully load, incorrect responses when options are picked. I'm close to cancelling because it is just too frustrating. I would have purchased more but continually give up in frustration.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Julie,

Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties and we are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

New York
1 review
3 helpful votes
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Scammed into a subscription
January 2, 2023

Off the mobile website. I was offered what seemed to be a very innocent offer. Like many other company's they wanted my email address in order to unlock savings on my first purchase.
After noticing strange charges on my debit card account. I realized I had actually signed up for a subscription membership that was about $50/month. I can't imagine how the subscription offer would be of any use to anyone other than Fabletics. It's an awful deal anyway, regardless of the deceptive way it was encouraged.

Date of experience: January 2, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Brian,

Thank you for sharing your experience with the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Louisiana
1 review
0 helpful votes
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Sneaky!
October 4, 2019

Products good. They get you though with pulling money every month. It's a membership. One that I did not want. Obviously after not buying something for months you would think someone would contact rather than continuing in my eyes take money!

Date of experience: October 1, 2019
Colorado
1 review
0 helpful votes
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Quality has changed
May 2, 2023

I loved the quality of Fabletics when I started buying it a few years ago. Now none of the bras fit at all. Very rarely do I get an order that fits properly like it's not made in China and cheap. I am planning on discontinuing my membership at this point. Disappointed but there are a lot of other nice workout clothes out there that fit much better.

Date of experience: May 2, 2023
Lia B. Fabletics Rep
over a year old

Hello Sammy,

We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Texas
1 review
1 helpful vote
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Not worth the hype
January 3, 2023

Using the app was the worst experience. Would crash every few minutes.
The clothes were never as cute as pictured. Did not stretch well. Rode down while working out. Not sized the same. And started fraying after 2 washes. Overall, not worth it. I did the VIP thing for several months plus ordered several other outfits just so I could try a bit of each style. Not happy.

Date of experience: January 3, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Dean,

Thank you for writing a review! Your feedback about our mobile app is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

Ohio
2 reviews
2 helpful votes
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I love the product! VIP club, no so much.
March 19, 2022

I absolutely love the products. My unsatisfactory review rating is about the VIP membership. It states you can skip whenever you want (providing it's before the monthly charge happens) but I have tried twice & neither time was the "slip this month" button operational. I will probably cancel Ash together because it doesn't work like it should & I just won't pay full price. Disappointed!

Date of experience: March 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Nicole,

Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member’s needs as much as possible so we will be reaching out to you immediately for further assistance.

Best,
Jane

Illinois
1 review
0 helpful votes
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Shipping sucks
May 27, 2022

Every single package takes years to get to you. It did NOT use to be this way when I was paying LESS money. I've been a member since the beginning and love the products. It's unfortunate to see such a great company invest in bad resources

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Alexis,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the shipping time frame.  Our Member Services Team will contact you right away.  

Best,
Allison

California
1 review
4 helpful votes
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Buyer beware!
January 4, 2023

Somehow they've signed me up for a "subscription" to their products and started charging approximately $60 per month. When I investigated I found that apparently I had given consent for this somewhere in my initial encounter with Fabletics. However, I would NOT be signing on for a subscription like this. Who buys athletic apparel every month?! I think the website and process to buy something is tricky to navigate; deceptive. Beware!

Date of experience: January 4, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Dean,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Oregon
1 review
0 helpful votes
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Products came with a lead warning…
October 4, 2021

Ordered 2 workout shirts using my member credits. The tracking was all over the place, and ultimately took just shy of a month to get delivered. Upon delivery the first thing that fell out of the package when I opened it was a warning that these products could contain lead. No doubt in my mind I'll be returning.

Date of experience: October 4, 2021
Jennifer M. Fabletics Rep
over a year old

Hello David,

We sincerely appreciate the feedback you shared! Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle