business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
872
value
881
shipping
858
returns
614
quality
841
This company responds to reviews on average within 10 days
Texas
1 review
0 helpful votes
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Good quality
July 11, 2024

Luckily I've been with this company from the very beginning and I can happily say that the quality is amazing. I would work out almost 7 days a week and I would wash these items often and they held up throughout the years amazing quality, especially the powerhold leggings

Date of experience: July 1, 2024
Oregon
1 review
0 helpful votes
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Not great service
June 13, 2024

I don't love that subscription services. When I skipped my first week, they still charged me. Luckily, when I called them on it, they gave new my money back. I had some returns from my first order, but they didn't refund my money out give store credit. I had to call them on this too. They did pay me back. I worry about people who don't check their statements. I'm not sure if this an intentional practice, but it doesn't look good that twice I was charged and had to call them about my refund.

Products are nice and affordable when you use the subscription. Just keep an eye on your account.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Not impressed
June 15, 2024

Overall I am not a fan of Fabletics. I do not like how long the shipping takes. It is crazy to have to pay import tax. The website is very slow and difficult to navigate. It is not easy enough to skip a month. The quality was not great in my opinion and it was difficult to find pants I like that were available in my size (a basic medium) because it seems everything is often sold out. I still had to pay tax on my orders even when using a fabletics credit, which is ridiculous. It's expensive enough as it is for poor quality. I have store credit that I will not even be using because they make it so difficult. Overall not happy and will not be ordering again.

Date of experience: June 5, 2024
Washington
1 review
0 helpful votes
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Hook, line, and sinker.
September 14, 2024

They reel you in with unheard of discounts, my first purchase was phenomenal, but now it's business as usual, nothing is affordable any longer.

Date of experience: September 4, 2024
California
1 review
0 helpful votes
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Good products
September 29, 2024

Good quality products but I find you have low stock on popular items that you advertise.

Date of experience: September 19, 2024
California
1 review
0 helpful votes
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Way too many hoops
July 11, 2024

Fabletics was much too big a pain to be worth it, didn't have normal online shopping return policies, found sneaky ways to charge you, and was much too complicated when it came to "credits" and what you were paying for. I got sick of being scammed and taken for a ride so I cancelled and feel so much better!

Date of experience: July 1, 2024
Florida
2 reviews
0 helpful votes
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Love Fabletics
June 13, 2024

I have been a member since 2019 and wish I joined sooner. Fabletics is the best athletic clothing company around. I have tried many brands. Fabletics does not disappoint ever. The fabric, style and colors are made for all body types. I would not wear any other brand. My entire wardrobe consists of Fabletics. Love this brand! I highly highly recommend!

Date of experience: June 3, 2024
New Mexico
1 review
0 helpful votes
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Nice experience for first time purchase.
July 16, 2024

I made a purchase online but it did not fit. I took it back to the store in Southlake and they were very kind to return it and order me the correct size. There was no hassle and it was delivered to my house.

Date of experience: July 6, 2024
Florida
1 review
0 helpful votes
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Like the products, but
August 11, 2024

I dislike that advertised sales are often misleading, such as light blue is on sale but not dark blue, but both look like sale items if you're not careful. It's sneaky!

Date of experience: August 1, 2024
Texas
1 review
0 helpful votes
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Too complicated
September 11, 2024

The clothes are great but I didn't use them all the time so paying for something I would lose and can't use is crazy

Date of experience: September 1, 2024
Utah
1 review
0 helpful votes
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Poor Quality
August 11, 2024

The seams and the gusset are already coming apart. I purchased 15 pairs, hoping they would last, and so far they haven't lasted a month. Overall, not impressed with the quality.

Date of experience: August 1, 2024
Missouri
2 reviews
0 helpful votes
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Fabletics
August 11, 2024

I have ordered pants from Fabletics for my husband and he loves them. The problem is they are NEVER in stock. Sure, they have sales but his size is never available!

Date of experience: August 1, 2024
Florida
1 review
0 helpful votes
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Adds dont match online pricing
August 11, 2024

Often there will be adds in my email and when I click on them the page open to different product and unable to find the listed items at the price shown.

Date of experience: August 1, 2024
Washington
1 review
0 helpful votes
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Inventory!
September 13, 2024

While I was finally able to place an order, it's is very difficult to find something in stock. It's rare that anything is in stock.

Date of experience: September 3, 2024
Virginia
1 review
0 helpful votes
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God Bless
August 11, 2024

Good Job...kind and people skills and courteous andvwe wrre not on the phone as i needed to skip the month of August and then we said God Bless you and I said enjoy your day with God as God is constant in our lives sp coumt on him each moment in our lives.

Date of experience: August 1, 2024
Florida
1 review
0 helpful votes
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The Discounts!
May 18, 2024

Love the quality of the leggings. They have a seem less feel to them with tummy/waist support that keeps me comfortable all day while working (massage therapist, constantly moving) and in the gym. Grateful I have the option to pause account as needed. Easy to return if needed as well. The styles of the sports bras and leggings are beautiful. Over all highly recommended brand for work, workouts and lounging

Date of experience: May 8, 2024
Kansas
1 review
0 helpful votes
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Love styles for him and her
September 12, 2024

My husband and both order workout clothes and love everything we have gotten. Well made and great options!

Date of experience: September 2, 2024
North Dakota
1 review
0 helpful votes
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Charge sales tax on shoes w/o remorse
September 15, 2024

MN State Department of commerce confirmed that they shouldn't be charging sales tax on Crocs, but fabletics is adamant it's fine and certainly didn't register for cashback either

Date of experience: September 5, 2024
Michigan
1 review
0 helpful votes
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Shirts
August 14, 2024

Your shipping time is ridiculously slow and I hate that your products are made in China and you charge us the added tariffs. You also need more men's selection in the stores

Date of experience: August 4, 2024
New Jersey
1 review
0 helpful votes
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Glitchy dashboard
June 14, 2024

I usually love my purchases but there's a glitch on my dashboard that makes it so I have to reach out to customer service every time I want to redeem a credit. I really wish this could be fixed as it's inconvenient and has encouraged me to skip months.

Date of experience: June 4, 2024