Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Luckily I've been with this company from the very beginning and I can happily say that the quality is amazing. I would work out almost 7 days a week and I would wash these items often and they held up throughout the years amazing quality, especially the powerhold leggings
I don't love that subscription services. When I skipped my first week, they still charged me. Luckily, when I called them on it, they gave new my money back. I had some returns from my first order, but they didn't refund my money out give store credit. I had to call them on this too. They did pay me back. I worry about people who don't check their statements. I'm not sure if this an intentional practice, but it doesn't look good that twice I was charged and had to call them about my refund.
Products are nice and affordable when you use the subscription. Just keep an eye on your account.
Overall I am not a fan of Fabletics. I do not like how long the shipping takes. It is crazy to have to pay import tax. The website is very slow and difficult to navigate. It is not easy enough to skip a month. The quality was not great in my opinion and it was difficult to find pants I like that were available in my size (a basic medium) because it seems everything is often sold out. I still had to pay tax on my orders even when using a fabletics credit, which is ridiculous. It's expensive enough as it is for poor quality. I have store credit that I will not even be using because they make it so difficult. Overall not happy and will not be ordering again.
They reel you in with unheard of discounts, my first purchase was phenomenal, but now it's business as usual, nothing is affordable any longer.
Good quality products but I find you have low stock on popular items that you advertise.
Fabletics was much too big a pain to be worth it, didn't have normal online shopping return policies, found sneaky ways to charge you, and was much too complicated when it came to "credits" and what you were paying for. I got sick of being scammed and taken for a ride so I cancelled and feel so much better!
I have been a member since 2019 and wish I joined sooner. Fabletics is the best athletic clothing company around. I have tried many brands. Fabletics does not disappoint ever. The fabric, style and colors are made for all body types. I would not wear any other brand. My entire wardrobe consists of Fabletics. Love this brand! I highly highly recommend!
I made a purchase online but it did not fit. I took it back to the store in Southlake and they were very kind to return it and order me the correct size. There was no hassle and it was delivered to my house.
I dislike that advertised sales are often misleading, such as light blue is on sale but not dark blue, but both look like sale items if you're not careful. It's sneaky!
The clothes are great but I didn't use them all the time so paying for something I would lose and can't use is crazy
The seams and the gusset are already coming apart. I purchased 15 pairs, hoping they would last, and so far they haven't lasted a month. Overall, not impressed with the quality.
I have ordered pants from Fabletics for my husband and he loves them. The problem is they are NEVER in stock. Sure, they have sales but his size is never available!
Often there will be adds in my email and when I click on them the page open to different product and unable to find the listed items at the price shown.
While I was finally able to place an order, it's is very difficult to find something in stock. It's rare that anything is in stock.
Good Job...kind and people skills and courteous andvwe wrre not on the phone as i needed to skip the month of August and then we said God Bless you and I said enjoy your day with God as God is constant in our lives sp coumt on him each moment in our lives.
Love the quality of the leggings. They have a seem less feel to them with tummy/waist support that keeps me comfortable all day while working (massage therapist, constantly moving) and in the gym. Grateful I have the option to pause account as needed. Easy to return if needed as well. The styles of the sports bras and leggings are beautiful. Over all highly recommended brand for work, workouts and lounging
My husband and both order workout clothes and love everything we have gotten. Well made and great options!
MN State Department of commerce confirmed that they shouldn't be charging sales tax on Crocs, but fabletics is adamant it's fine and certainly didn't register for cashback either
Your shipping time is ridiculously slow and I hate that your products are made in China and you charge us the added tariffs. You also need more men's selection in the stores
I usually love my purchases but there's a glitch on my dashboard that makes it so I have to reach out to customer service every time I want to redeem a credit. I really wish this could be fixed as it's inconvenient and has encouraged me to skip months.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!