Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
First off the the high waisted maternity leggings were the best gift for an expectant woman/mom! I purchased 2 sizes as a gift for my niece so she could be comfortable wearing them throughout her entire pregnancy. It was so simple to do on the Fabletic's website, especially since they shipped them to her directly! I love the merchandise they offer along with the convenience of online shopping!
I love going into the actual brick and mortar store. I do NOT like the website. Too many side deals and offers that wont let you just check out and it is not strait forward. Also, it is like an Act of Congress to cancel your membership online. Skipping a month has gotten easier.
Please do not use your card to buy from this company. They are fraud. After your first purchase they will continually talking money from your account. I have lost hundreds before my bank Natwest stops them. If you are the type that doesn't check your account regularly, you had it.
Hello Abbie,
Thank you for sharing your overall experience with us. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I never in a million years thought that my order would be cancelled only and only because my billing address is listed as one thing and I was shipping merchandise to my alternate address in another state. To add insult to injury not only was my order cancelled but my account was suspended for what will be 72 hours. Who do FABLETICS think they are... its best I take my business elsewhere and spread the word. I've spent thousands of dollars with this company.
Hello Ross,
Thank you for your honest feedback! We are sorry to hear that the order you have placed was canceled. We value you as a member and want to make things right! Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I had ordered leggings for a volleyball team and had to make three separate exchanges and I was just amazed at how seamless it was. Joey at your Chandler store was so helpful, patient, and kind. Very impressed!
I have order several items and find despite what size I order are often different than what the labels say. In fact, returning a pair of pants currently for the same reason. I ordered two pair of the same size but difference colors and clearly one was much bigger than the size indicated.
Placed an order and some items didn't fit so called customer service to inquire about a credit that was still pending and the Fabletics representative was able to solve my issue right away.
The agent was able to resolve my issue right away and made the process very easy and fast.
When I contacted Fabletics about nearly $1300. Of "credit" - for which I paid monthly "membership" fees, they acted as if I was speaking another language. They suggested I go into a Fabletics store, to get it taken care of. It never happened, and the marketing they do to hook customers into monthly fees should be out-lawed.
Deceiving tactics. Will show you awesome savings and deals without telling you that you need to pay a membership fee of 59.95 in order to get the discount. Terrible way to market a business. I was super excited to try some of these but after seeing the super deceitful tactic.
Do not recommend shopping here just based on that fact alone. Even if the membership offers good deals and you plan on buying from them for months on end, the way they sell the membership to you should be enough to show you how they operate as a company.
The discount you see in the picture is only applied if you purchase their membership for 60 dollars.
It was not the problem with representatives. Your company policies are horrible. And they cannot work beyond that.
You display a price and checkout another price so bad not trust worthy at all.
I hated the experience of purchase with you guys….
Hello Voolla,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Love the fabric and durability of uniform.i don't feel the membership is necessary that's the reason I cancelled. Not in need of 59.99 worth of product every month. With everything going who would remember to skip a month or else be charged.
Hello Leslie,
We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Their new membership program is the most stupid and huge waste of money ever. It used to be a monthly membership that's dollar-per-dollar, but now it's $50/month for 1 measly Member Credit. I skip months now but my previous $350 worth of credit is now 7 "Membership Credits". But there's sales so frequently where outfits are $25 so if I use my "Member Credit" (which I technically already paid $50 for!) I'm LOSING money. PLUS you still have to pay for Sales Tax + Import Tax additional out of pocket. What's the point of having a VIP membership? Nothing. It's really frustrating.
Only reason it gets 2 stars is because the outfits are comfortable.
Hello Ross,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Though your products are high quality Fabletics marketing is misleading. 2 pairs of shorts for $19 but the membership was hidden in the fine print or was missing altogether from the purchasing portal. So those $19 shorts cost an additional $59.99 once the monthly membership was due.
The site was so glitchy and frustrating I almost didn't order. I signed up for a membership but didn't start shopping until days later. The new VIP prices shown were great so I figured I'd try a few things so I could sample for later purchases. The vip promo code kept disappearing and I was being charged full price. Customer service was great and helpful but I couldn't remove items and add new ones without the discount constantly disappearing. Once I got all my items in the cart I could only purchase one item at the new vip price which was misleading. I do really like the scrubs I purchased, but the full price of almost $90 is ridiculous, even at the member price of $65 is too much. I'd pay around $40 something for this set maximum. I see no purpose of the hassle of a membership if I would still have to pay so much for something. I may as well just shop figs and januu if I'm going to spend this amount with no memebership hassle.
The process to only skip the month during a 5 day window is a terrible experience to start. Then the fact that you have to wait in a queue for 30+ minutes to cancel with a person (despite many states having laws requiring any subscription created online to have an online cancellation) makes this tremendously worse. Lastly the website is so slow and clunky that purchasing is a pain. Overall I hated my time with fabletics and only kept it as long as I did because cancelling it was so difficult (which I know is why it's set up this way).
Hello Amanda,
Thank you for sharing your experience online and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
They make it difficult to checkout and get free shipping without signing up for monthly fee. And I couldn't find good comfortable basic black leggings with side pockets. Bought about 5 different ones and tried wearing multiple times before giving up. Just not comfortable.
How on earth I ended up "subscribed" to Fabletics is beyond me. I placed one order to try them out, and not only did the clothing not fit as expected (too big), the quality is fair, and then I was charged $50 a few weeks later for a subscription. It was a pain to get it cancelled and refunded - I had to report it as fraud with my bank.
I called in throughout this exchange order and the previous original order as I had decided to give Fabletics another try from a couple years prior. Surprisingly it was the Men's sizing and quick wearing out o the shirts in particular a couple years ago, yet my order arrived quickly. In this order, however the product seems of a higher quality and I decided to restart my VIP membership to give another try to Fabletics I noticed that it is a "Bit much" given the constant flooding of emails (which i have unsubscribed from) and constant plugging the unbelievable discounts which in turn flooded you guys with orders and that causing so much not available inventory and significant delays with orders awaiting to be shipped.
It does not make business sense to wildly promote your product and consistency running the "Best sale" every week if you do not have inventory to fulfill what is an estimate uptick in orders. It's not customer savy at all. Not to mention when you do settle for items that are only in stock instead of shipping within 1-2 days or whatever your website states it is taking a full calendar week before anything is moving from the warehouse. For this I will be discontinuing at best and consistently skipping months until this improves. This is really a shame.
Your men's shorts seem to be great. Both layers of your 2-in-1 men's shorts are stretchy. However, this is NOT the case with the women's 2-in-1 shorts. The inner layer is made of a stretchy material but the outer layer does not stretch at all! And your leggings don't stay up. They slide down and I'm forced to continuously readjust and pull them up. This is annoying to say the least. I am also not a fan of the sneaky $65/ month fee that I have to remember to skip each month.
I love Fabletics clothing and am really enjoying my new scrubs. What I don't like is that if I forget to skip a month I'm charged $59. I have somehow been charged this amount at least 7 times. I will keep buying the clothes so I don't like my money being taken from me. It's a lot of money. And often the clothes I want or things on sale are always picked over and out of stock. There have been several times that something free like slippers come with a purchase but they are all gone. It's hard to buy Christmas presents for my family due to low stock. Bottom line. I don't like being forced to purchased items because my money was taken from me. I do love the product. So as soon as I use the next two credits I need to end my VIP account. I have a feeling that won't be easy to do either. I have never had this experience with any other company.
Hello Amanda,
We appreciate you for taking the time to write a review about the VIP membership and product availability. We'll be happy to assist you with your concerns. Our Member Services Team will contact you right away.
Best,
Allison
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Hello Dietrice,
We regretfully note that we received your feedback regarding our user interface. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia