business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
869
value
876
shipping
853
returns
613
quality
836
This company responds to reviews on average within 18 days
Arizona
1 review
0 helpful votes
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One stop shop for all stages in life!
June 13, 2024

First off the the high waisted maternity leggings were the best gift for an expectant woman/mom! I purchased 2 sizes as a gift for my niece so she could be comfortable wearing them throughout her entire pregnancy. It was so simple to do on the Fabletic's website, especially since they shipped them to her directly! I love the merchandise they offer along with the convenience of online shopping!

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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Fablets Talk
April 15, 2024

I love going into the actual brick and mortar store. I do NOT like the website. Too many side deals and offers that wont let you just check out and it is not strait forward. Also, it is like an Act of Congress to cancel your membership online. Skipping a month has gotten easier.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Lia B. Fabletics Rep
over a year old

Hello Dietrice,

We regretfully note that we received your feedback regarding our user interface. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

GB
1 review
1 helpful vote
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Fraudsters
December 1, 2020

Please do not use your card to buy from this company. They are fraud. After your first purchase they will continually talking money from your account. I have lost hundreds before my bank Natwest stops them. If you are the type that doesn't check your account regularly, you had it.

Date of experience: December 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Abbie,

Thank you for sharing your overall experience with us. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Georgia
2 reviews
7 helpful votes
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Disgusted
March 11, 2022

I never in a million years thought that my order would be cancelled only and only because my billing address is listed as one thing and I was shipping merchandise to my alternate address in another state. To add insult to injury not only was my order cancelled but my account was suspended for what will be 72 hours. Who do FABLETICS think they are... its best I take my business elsewhere and spread the word. I've spent thousands of dollars with this company.

Date of experience: March 11, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for your honest feedback! We are sorry to hear that the order you have placed was canceled. We value you as a member and want to make things right! Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Arizona
2 reviews
0 helpful votes
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Fabulous Fabletics
June 12, 2024

I had ordered leggings for a volleyball team and had to make three separate exchanges and I was just amazed at how seamless it was. Joey at your Chandler store was so helpful, patient, and kind. Very impressed!

Date of experience: June 2, 2024
New Jersey
1 review
0 helpful votes
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Sizing issues...
June 13, 2024

I have order several items and find despite what size I order are often different than what the labels say. In fact, returning a pair of pants currently for the same reason. I ordered two pair of the same size but difference colors and clearly one was much bigger than the size indicated.

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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Great experience all around!
July 18, 2024
Updated review

Placed an order and some items didn't fit so called customer service to inquire about a credit that was still pending and the Fabletics representative was able to solve my issue right away.

Date of experience: July 8, 2024

Nice, responsive and efficient!
July 1, 2024
Previous review

The agent was able to resolve my issue right away and made the process very easy and fast.

Date of experience: June 21, 2024
New York
1 review
0 helpful votes
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This is kind of a "gotcha" deal
June 14, 2024

When I contacted Fabletics about nearly $1300. Of "credit" - for which I paid monthly "membership" fees, they acted as if I was speaking another language. They suggested I go into a Fabletics store, to get it taken care of. It never happened, and the marketing they do to hook customers into monthly fees should be out-lawed.

Date of experience: June 4, 2024
Ohio
1 review
0 helpful votes
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Deceiving tactics. Will show you awesome savings and deals without telling you that you need to pay a membership fee of 59.95 in order to get the discount. Terrible way to market a business. I was super excited to try some of these but after seeing the super deceitful tactic.

Do not recommend shopping here just based on that fact alone. Even if the membership offers good deals and you plan on buying from them for months on end, the way they sell the membership to you should be enough to show you how they operate as a company.

The discount you see in the picture is only applied if you purchase their membership for 60 dollars.

Date of experience: January 15, 2023
Minnesota
1 review
1 helpful vote
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Horrible VIP purchase experience
November 26, 2022

It was not the problem with representatives. Your company policies are horrible. And they cannot work beyond that.

You display a price and checkout another price so bad not trust worthy at all.

I hated the experience of purchase with you guys….

Date of experience: November 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Voolla,

We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!    

Best,
Renz

North Carolina
1 review
0 helpful votes
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Uniforms
April 5, 2024

Love the fabric and durability of uniform.i don't feel the membership is necessary that's the reason I cancelled. Not in need of 59.99 worth of product every month. With everything going who would remember to skip a month or else be charged.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Lia B. Fabletics Rep
over a year old

Hello Leslie,

We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

California
1 review
1 helpful vote
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No point of VIP
June 1, 2022

Their new membership program is the most stupid and huge waste of money ever. It used to be a monthly membership that's dollar-per-dollar, but now it's $50/month for 1 measly Member Credit. I skip months now but my previous $350 worth of credit is now 7 "Membership Credits". But there's sales so frequently where outfits are $25 so if I use my "Member Credit" (which I technically already paid $50 for!) I'm LOSING money. PLUS you still have to pay for Sales Tax + Import Tax additional out of pocket. What's the point of having a VIP membership? Nothing. It's really frustrating.

Only reason it gets 2 stars is because the outfits are comfortable.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Washington
1 review
0 helpful votes
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Misleading
May 18, 2024

Though your products are high quality Fabletics marketing is misleading. 2 pairs of shorts for $19 but the membership was hidden in the fine print or was missing altogether from the purchasing portal. So those $19 shorts cost an additional $59.99 once the monthly membership was due.

Date of experience: May 8, 2024
New Jersey
1 review
0 helpful votes
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Glitchy sight and expensive
July 11, 2024

The site was so glitchy and frustrating I almost didn't order. I signed up for a membership but didn't start shopping until days later. The new VIP prices shown were great so I figured I'd try a few things so I could sample for later purchases. The vip promo code kept disappearing and I was being charged full price. Customer service was great and helpful but I couldn't remove items and add new ones without the discount constantly disappearing. Once I got all my items in the cart I could only purchase one item at the new vip price which was misleading. I do really like the scrubs I purchased, but the full price of almost $90 is ridiculous, even at the member price of $65 is too much. I'd pay around $40 something for this set maximum. I see no purpose of the hassle of a membership if I would still have to pay so much for something. I may as well just shop figs and januu if I'm going to spend this amount with no memebership hassle.

Date of experience: July 1, 2024
Tennessee
1 review
0 helpful votes
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The process to only skip the month during a 5 day window is a terrible experience to start. Then the fact that you have to wait in a queue for 30+ minutes to cancel with a person (despite many states having laws requiring any subscription created online to have an online cancellation) makes this tremendously worse. Lastly the website is so slow and clunky that purchasing is a pain. Overall I hated my time with fabletics and only kept it as long as I did because cancelling it was so difficult (which I know is why it's set up this way).

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 22, 2024
Mary L. Fabletics Rep
over a year old

Hello Amanda,

Thank you for sharing your experience online and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Massachusetts
1 review
0 helpful votes
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They make it difficult to checkout and get free shipping without signing up for monthly fee. And I couldn't find good comfortable basic black leggings with side pockets. Bought about 5 different ones and tried wearing multiple times before giving up. Just not comfortable.

Date of experience: May 4, 2024
Ohio
1 review
0 helpful votes
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Fabletics is a scam
May 16, 2024

How on earth I ended up "subscribed" to Fabletics is beyond me. I placed one order to try them out, and not only did the clothing not fit as expected (too big), the quality is fair, and then I was charged $50 a few weeks later for a subscription. It was a pain to get it cancelled and refunded - I had to report it as fraud with my bank.

Date of experience: May 6, 2024
South Carolina
1 review
0 helpful votes
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I called in throughout this exchange order and the previous original order as I had decided to give Fabletics another try from a couple years prior. Surprisingly it was the Men's sizing and quick wearing out o the shirts in particular a couple years ago, yet my order arrived quickly. In this order, however the product seems of a higher quality and I decided to restart my VIP membership to give another try to Fabletics I noticed that it is a "Bit much" given the constant flooding of emails (which i have unsubscribed from) and constant plugging the unbelievable discounts which in turn flooded you guys with orders and that causing so much not available inventory and significant delays with orders awaiting to be shipped.

It does not make business sense to wildly promote your product and consistency running the "Best sale" every week if you do not have inventory to fulfill what is an estimate uptick in orders. It's not customer savy at all. Not to mention when you do settle for items that are only in stock instead of shipping within 1-2 days or whatever your website states it is taking a full calendar week before anything is moving from the warehouse. For this I will be discontinuing at best and consistently skipping months until this improves. This is really a shame.

Date of experience: August 1, 2024
Michigan
1 review
0 helpful votes
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Bad fit
June 13, 2024

Your men's shorts seem to be great. Both layers of your 2-in-1 men's shorts are stretchy. However, this is NOT the case with the women's 2-in-1 shorts. The inner layer is made of a stretchy material but the outer layer does not stretch at all! And your leggings don't stay up. They slide down and I'm forced to continuously readjust and pull them up. This is annoying to say the least. I am also not a fan of the sneaky $65/ month fee that I have to remember to skip each month.

Date of experience: June 3, 2024
Missouri
1 review
0 helpful votes
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Losing money
April 11, 2024

I love Fabletics clothing and am really enjoying my new scrubs. What I don't like is that if I forget to skip a month I'm charged $59. I have somehow been charged this amount at least 7 times. I will keep buying the clothes so I don't like my money being taken from me. It's a lot of money. And often the clothes I want or things on sale are always picked over and out of stock. There have been several times that something free like slippers come with a purchase but they are all gone. It's hard to buy Christmas presents for my family due to low stock. Bottom line. I don't like being forced to purchased items because my money was taken from me. I do love the product. So as soon as I use the next two credits I need to end my VIP account. I have a feeling that won't be easy to do either. I have never had this experience with any other company.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Allison C. Fabletics Rep
over a year old

Hello Amanda,

We appreciate you for taking the time to write a review about the VIP membership and product availability. We'll be happy to assist you with your concerns. Our Member Services Team will contact you right away.

Best,
Allison