FabFitFunReviews 4,287

Whenever I have any issues with my shipments, FFF has always always made it right. I will remain a loyal subscriber because of this and the variety of products I can try for a very low introductory price. Things I may never know about or think to try. I have found some wonderful products this way. The customers service is the best that I have had to deal with.

I've enjoyed all of my fabfitfun boxes and have received excellent customer service.

I was a member of FabFitFun for 3 years and I used to really look forward to it, even without customizing I got fun, new and exciting products. 1 yr in I realized if I didn't customize I would end up with a box of stuff that would just sit in the box unused. Boring products that were not relevant to me. This latest Spring box was the last for me. Even though I am an annually billed "VIP" subscriber, every single thing I was even mildly interested in was sold out. This is way before the regular customization even starts! And the items that are left are so called "throwback" items, which is a fancy way of saying "stuff longtime subscribers already have" or "crap no one wanted the first time". Complacency is the enemy of subscription boxes. I will remember the first year of FabFitFun fondly but I wish I had cancelled sooner.

I started off. Buying a mini box to see if this was a subscription that I wanted for myself at $50 a box. The mini box was shopped directly and I received it faster than expected. I went ahead and signed up. I have been charged for my winter box 3 times, all the total of $192.70 I have been refunded 3 different times. The third time not receiving my entire amount back, I let this issue go as I just wanted to get my winter box. I received my box today, it was completely smashed, the box was hanging open on the corners, I'm missing a product, im assuming because the box was trashed. The post office took pictures and posted a letter stating the box was in this condition upon them receiving it. I am not a makeup wearer and everything I got in my box is makeup related, I am just trying to have a good expierence with this company and it is turning out to be a bigger hassle than it has been fun for me this box was not worth 50 dollars at all. Not for myself anyways. I didnt get the slippers, or blanket, none of the jewelry options, the hand moisturizer. Nothing I was expecting. They did give me the option to pick 3 customized items for the "inconviences" these 3 products i chose are the only products i will use out of the box. I'm not quite sure why we fill out a beauty profile so the boxes can come to our liking when they send you whatever they want anyways. I hope the other members enjoyed their boxes! Hopefully the spring box makes up for the winter box.

This company has exceptional customer service and products. On the occasions when the products recurved were incorrect or broken they shipped a replacement quickly with no questions asked. I've also found some amazing deals on their edit or add on sales - a water bottle that is for sale right now on another website for $48 was only $19 at fabfitfun. This is by far the best subscription box I've ever subscribed to.

I've only needed customer service twice since joining months ago and both time have been exceptional! First the wrong items were sent to me, (was had to find a phone number to contact by person, only issue) and instead of having me send it back I was told to keep it as a sorry for the inconvenience! Very shocked and was a nice surprise!
Second I was having issues with my customization of my box, the website wouldn't let me move onto the next one, even after restarting my phone and the website. Customer service helped me via live chat, sent me pictures of the items and I could choose! Thank you! All very much appreciated. Keep up the great work!