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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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Bought annual. Received email to customize. Email wanted to let me know I earned free boxes to send to my friends. Free advertising and giving out people's information. No. I couldn't customize. I cancled. They rebuttled a few times only giving consequences such as no refund at all and could not customize. I had to just get what I get. Horrible customer service and misrepresentation is why I cancled. The last box wasn't great. Not impressed. Only my 1st box was nice.
I love FFF for the quarterly boxes and customer service, sometimes the clothing boxes are a bit off (mostly as they seem to expect a more normal person, but that is partially my fault, as I have only made notes and not uploaded pictures). I see myself staying a customer of theirs for a long time to come.
I had several questions and concerns and the associate was very patient and helpful.
Hi Gina! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
Item shipped that I didn't order and it seems to have all been a slight confusion on my part. The item would not work for me and they refunded my money! Great communication
My customer service experience with Bob from FabFitFun was so amazing! He did all he could to help and help me understand why my issue couldn't be resolved! I have always had great experiences with CS from FFF. I even got follow up emails after the issue was done.
Hi Sara! Thanks so much for sharing! We are so happy to hear about your experience!
I was at first really happy to get FitFabFun. The products are wonderful surprises and great value. Then I went shopping for extras and left them in my cart, didn't know if I wanted to purchase. Come to find out they force you to complete the purchase, charge your credit card and voila! You've bought more when you didn't want to. This is illegal, I think. I didn't agree to the purchase, was simply shopping. To boot, I asked for a credit and cancellation. The products were cancelled, never arrived which is good because I didn't want them, and one month later I see that they still charged me. A big deal to get reversed. Very bad policy. I'm still a member but remain a skeptic. I won't get any of my friends involved until I'm sure they change this horrid practice. So there you go, buyer beware. Just keep after them if they try to charge you for products you don't intend to buy and for goodness sake, make sure they credit you if you're due.
Hi Carolyn! As we noted on the site, FAQ, and email notifications, there is no checkout necessary for our Edit sales. Any items that are left in your cart when the sale closes will automatically be charged. Feel free to contact our Customer Care Team at fff.me/care with any other questions or concerns you may have.
Had my issue resolved in a very quick, efficient and hassle free manner! Wow, this never happens!
Thank you!
Had an item that leaked everywhere and by the time i received it there wasn't anything left. I also had some other items i haven't received yet. I appreciate the fast friendly and attentive service. Yall are truly amazing and i thank you so much for fixing my problem and getting back to me so fast
We are always happy to help Jessica! Thank you for taking the time to leave a review! Xo
I recently have gone through a tough time. My car broke down and they charged me $500 to tell me my engine was broken and I couldn't get a new one. It caused me to delay my order with FFF. They have been working with me to allow me to pay my order later so I don't lose it. No one else would do this. Thanks FFF for your help and support.
Hi Maureen! We are happy we were able to assist you! We wish you the best of luck with your car! Xo
I enjoyed receiving the box & going through the cute items.
Hi Sharon! Thank you for taking the time to review! We are so happy to hear you are happy with the items! Xo
It was probably a month ago when I looked into getting the fabfitfun box and I wanted it specifically because of the blanket and slippers that were in there but the blanket was the number one reason why I ordered it when I looked at the other day it said the box was available so I just assumed that the blanket would be in there and it wasn't so I honestly would just wait until the following month to see what was inside the next box and I'm really bummed out that I wasn't able to get it
Hi Cati! The UnHide Lil' Mashmallow blanket was a customizable option in the Winter box this season while supplies lasted. We always want to ensure that all of our members are fully heard and assisted! Please feel free to contact our Customer Care Team at fff.me/care so that we may take a further look into this for you!
A few items shipped and throughout the shipment damaged the containers/box of the products. I brought it to FFF attention and they immediately replaced the items for me.
Thank you for your review, Jessica! We're happy to hear that you were fully assisted! We hope you enjoy your new items! Xo
I just wanted to share a nice moment that turned into appreciation for Fabfitfun. Our winter's have been mild the last few years, so I didn't have any need for cold weather gear. But seeing the cute hat and gloves in last winter's box, I selected them because you just never know. A few days ago it was incredibly cold here and I knew trying to steer a cold wheel driving into town was going to be miserable. I remembered the hat and gloves and put them on. Let me tell you, I was grateful! I started thinking about the FFF team, and how thoughtful they were in selecting the products in our boxes. Because of them, my hands and ears were nice and toasty. :) Thank you all so much for your hard and thoughtful work!
Hi Misty! Thank you so much for taking the time to leave a review! We are so happy to hear that the Winter box was a hit for you this season. Thanks for being a member with us! Xo
This lady was very helpful and solved my issue. She was very courteous.
Thanks for your review, Carrinn! We are so happy to hear that you had a great experience with us! Xo
Never received November. I've been with company 2 years. I save up for yearly. I was told a replacement would be sent. All my choices were not up for grabs I had to settle. I did get a credit. It's almost February no email about my box. I believe I will be getting a summer box now. I was excited about my slippers and hat and gloves. The EYELASHES were gonna be worn for my birthday February 27, the eyelash conditioner would be used daily. As a foster mother working 20 hours a week this box is my own little gift after running around 3 toddlers. I understand mistakes happen but 2 months later to fix it isn't cool.and I had to email fff enough times. This probably will be my last year with fff.
Thank you for connecting with us, Kristella! We are disheartened to hear about your recent experience! We always want to ensure that our members are fully heard and assisted. We have followed up with you via private message so that we may look into this further for you!
He was Personable help solve my issue in a timely manner made me feel very happy and went above and beyond he is what made this experience with fabfit.com so amazing
I just received my first seasonal box. There are fabulous products with a total worth of at least $400 or more!
Hi Theresa, thank you so much for taking the time to leave a review! We love that you are enjoying our products! Xo
Making the decision to join FFF was literally something I thought I would buy once... I didnt expect the experience I found myself in. The seasonal box is just scratching the surface... there is just so much more! The FFF community, the forums... oh my goodness even FFFTV! The products are absolutely QUALITY... I went from buying a box - to upgrading to the annual membership less then 24 hours later. And that was in the Fall of 2019. FFF is part of a way of life for me now. I love it. I love all the amazing people I am getting to know. Such an amazing experience. As a mother... all my money goes to my children... so putting a little annually for this... I feel enriched. Spoiled if you will! <3 <3 <3
Thank you for taking the time to review Caroline! We are so happy to have you as a member with us! Xo
Absolutely love fabfit great cs never had a problem with them. They quickly replaced parts of my order because someone opened my box stole stuff out out of it
Thank you for the review! We are so happy to hear you had a great Customer Care experience! Xo
I had an issue and it was resolved so quickly and kindly!
Answer: Don't do it
Answer: Hi Karen! We are so happy to hear you are wanting to gift our membership! The best way to do so is by purchasing a gift card that can cover the cost of the Annual membership! This way, your daughter can set up her own account under her information and customize her boxes. You can always set up the account with her and put down your credit card information, however, we don't necessarily recommend this, as we have sales in-between seasons where you can purchase additional items outside of just the boxes! Feel free to reach out to our Customer Care team if you have any additional info!
Answer: Do not waste your money... Give rose farmers.com as a gift
Answer: Hi Shirley! We are sorry to hear about this. It is very strange that you received the Fall box twice. In order for us to assist you, please reach out to our Customer Care team at fff.me/care!
Answer: Nothing ships right away with FabFitFun. I've been waiting on an item from add ons that wasn't shipped with my box and tracked it yesterday and it's been sitting at "preshipment" waiting for a label for 3 weeks. I contacted FFF customer service to find out why it hasn't moved for 3 weeks and a customer service rep told me that they normally don't give refunds but they will refund me just this one time since it hasn't shipped yet. They acted like they are doing me a favor by crediting my account for something I paid for and never received. Don't do me any favors, FFF, you won't have to refund me again because I canceled my subscription. This company is the only company that I know that will take $400 of my money and tell me that they have a month to get it to me. I'm taking my money elsewhere where I'm a valued customer and they get their products to their customers right away. FFF thinks they are the only company with a lot of customers and they are wrong, Amazon and Walmart sends their stuff right away and most times, Amazon is delivered to my house in 1 or 2 days, even during COVID. FFF will be using the COVID EXCUSE for many years once 100% of the population is vaccinated and then they will come up with a different excuse as to why their nose up in the air with their, "you can wait 30 days for your order because that is our policy." Get out of town, ain't nobody got time for your lame excuses.
Answer: Hi Katrina! If you are not home when your box is delievered it will be left at your door, unless you have personally set up signature required through USPS!
Answer: A: Hi Sandy! Hello Fresh is one of our sponsored box partners! If you have any questions about how their coupons work, please feel free to reach out to their customer service! Xo
Answer: Hi Michelle! To clarify, it was a straightening iron! If you did pick this and did not receive it, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Answer: Hi Morgan! All of our ads features a variation of the box members could have received based on their customization choices! If you customized and did pick these items, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Hi Mary! Thank you for taking the time to write a review! We are happy to hear you are enjoying your subscription with us! Xo