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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo


fabfitfun.com
Founded in 2010
Los Angeles, California, United States
+119
How would you rate FabFitFun?
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FabFitFun Reviews Summary

FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.

service
214
value
197
shipping
189
quality
189
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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Poor customer service
February 5, 2020

Bought annual. Received email to customize. Email wanted to let me know I earned free boxes to send to my friends. Free advertising and giving out people's information. No. I couldn't customize. I cancled. They rebuttled a few times only giving consequences such as no refund at all and could not customize. I had to just get what I get. Horrible customer service and misrepresentation is why I cancled. The last box wasn't great. Not impressed. Only my 1st box was nice.

Date of experience: February 2, 2020
Washington
1 review
0 helpful votes
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Customer Service is great
February 3, 2020

I love FFF for the quarterly boxes and customer service, sometimes the clothing boxes are a bit off (mostly as they seem to expect a more normal person, but that is partially my fault, as I have only made notes and not uploaded pictures). I see myself staying a customer of theirs for a long time to come.

Date of experience: February 2, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Mary! Thank you for taking the time to write a review! We are happy to hear you are enjoying your subscription with us! Xo

Kentucky
1 review
0 helpful votes
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Love FabFitFun Customer Service
February 3, 2020

I had several questions and concerns and the associate was very patient and helpful.

Date of experience: February 2, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Gina! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo

Kentucky
1 review
0 helpful votes
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Refund or Exchange
February 4, 2020

Item shipped that I didn't order and it seems to have all been a slight confusion on my part. The item would not work for me and they refunded my money! Great communication

Date of experience: February 1, 2020
Georgia
1 review
0 helpful votes
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Perfect Customer Service!
February 3, 2020

My customer service experience with Bob from FabFitFun was so amazing! He did all he could to help and help me understand why my issue couldn't be resolved! I have always had great experiences with CS from FFF. I even got follow up emails after the issue was done.

Date of experience: January 31, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Sara! Thanks so much for sharing! We are so happy to hear about your experience!

Florida
1 review
3 helpful votes
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Skeptical of this subscription box
February 3, 2020

I was at first really happy to get FitFabFun. The products are wonderful surprises and great value. Then I went shopping for extras and left them in my cart, didn't know if I wanted to purchase. Come to find out they force you to complete the purchase, charge your credit card and voila! You've bought more when you didn't want to. This is illegal, I think. I didn't agree to the purchase, was simply shopping. To boot, I asked for a credit and cancellation. The products were cancelled, never arrived which is good because I didn't want them, and one month later I see that they still charged me. A big deal to get reversed. Very bad policy. I'm still a member but remain a skeptic. I won't get any of my friends involved until I'm sure they change this horrid practice. So there you go, buyer beware. Just keep after them if they try to charge you for products you don't intend to buy and for goodness sake, make sure they credit you if you're due.

Date of experience: January 31, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Carolyn! As we noted on the site, FAQ, and email notifications, there is no checkout necessary for our Edit sales. Any items that are left in your cart when the sale closes will automatically be charged. Feel free to contact our Customer Care Team at fff.me/care with any other questions or concerns you may have.

Florida
2 reviews
0 helpful votes
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Quick Response
February 3, 2020

Had my issue resolved in a very quick, efficient and hassle free manner! Wow, this never happens!
Thank you!

Date of experience: January 31, 2020
New York
1 review
0 helpful votes
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Best friendly service
January 31, 2020

Had an item that leaked everywhere and by the time i received it there wasn't anything left. I also had some other items i haven't received yet. I appreciate the fast friendly and attentive service. Yall are truly amazing and i thank you so much for fixing my problem and getting back to me so fast

Date of experience: January 30, 2020
FabFitFun .. — FabFitFun Rep
over a year old

We are always happy to help Jessica! Thank you for taking the time to leave a review! Xo

Virginia
2 reviews
0 helpful votes
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Helpful helper
January 31, 2020

I recently have gone through a tough time. My car broke down and they charged me $500 to tell me my engine was broken and I couldn't get a new one. It caused me to delay my order with FFF. They have been working with me to allow me to pay my order later so I don't lose it. No one else would do this. Thanks FFF for your help and support.

Date of experience: January 28, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Maureen! We are happy we were able to assist you! We wish you the best of luck with your car! Xo

South Carolina
1 review
0 helpful votes
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Fun items
January 29, 2020

I enjoyed receiving the box & going through the cute items.

Date of experience: January 26, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Sharon! Thank you for taking the time to review! We are so happy to hear you are happy with the items! Xo

Illinois
1 review
2 helpful votes
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Blanket from the winter box
January 27, 2020

It was probably a month ago when I looked into getting the fabfitfun box and I wanted it specifically because of the blanket and slippers that were in there but the blanket was the number one reason why I ordered it when I looked at the other day it said the box was available so I just assumed that the blanket would be in there and it wasn't so I honestly would just wait until the following month to see what was inside the next box and I'm really bummed out that I wasn't able to get it

Date of experience: January 24, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Cati! The UnHide Lil' Mashmallow blanket was a customizable option in the Winter box this season while supplies lasted. We always want to ensure that all of our members are fully heard and assisted! Please feel free to contact our Customer Care Team at fff.me/care so that we may take a further look into this for you!

Maryland
1 review
0 helpful votes
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Damages resolved
January 26, 2020

A few items shipped and throughout the shipment damaged the containers/box of the products. I brought it to FFF attention and they immediately replaced the items for me.

Date of experience: January 23, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Thank you for your review, Jessica! We're happy to hear that you were fully assisted! We hope you enjoy your new items! Xo

Kentucky
1 review
0 helpful votes
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Sent with Love
January 25, 2020

I just wanted to share a nice moment that turned into appreciation for Fabfitfun. Our winter's have been mild the last few years, so I didn't have any need for cold weather gear. But seeing the cute hat and gloves in last winter's box, I selected them because you just never know. A few days ago it was incredibly cold here and I knew trying to steer a cold wheel driving into town was going to be miserable. I remembered the hat and gloves and put them on. Let me tell you, I was grateful! I started thinking about the FFF team, and how thoughtful they were in selecting the products in our boxes. Because of them, my hands and ears were nice and toasty. :) Thank you all so much for your hard and thoughtful work!

Date of experience: January 22, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Misty! Thank you so much for taking the time to leave a review! We are so happy to hear that the Winter box was a hit for you this season. Thanks for being a member with us! Xo

Georgia
1 review
0 helpful votes
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FFF Customer Service Person Ella
January 25, 2020

This lady was very helpful and solved my issue. She was very courteous.

Date of experience: January 22, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Thanks for your review, Carrinn! We are so happy to hear that you had a great experience with us! Xo

Texas
1 review
0 helpful votes
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Mistake
January 25, 2020

Never received November. I've been with company 2 years. I save up for yearly. I was told a replacement would be sent. All my choices were not up for grabs I had to settle. I did get a credit. It's almost February no email about my box. I believe I will be getting a summer box now. I was excited about my slippers and hat and gloves. The EYELASHES were gonna be worn for my birthday February 27, the eyelash conditioner would be used daily. As a foster mother working 20 hours a week this box is my own little gift after running around 3 toddlers. I understand mistakes happen but 2 months later to fix it isn't cool.and I had to email fff enough times. This probably will be my last year with fff.

Date of experience: January 22, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Thank you for connecting with us, Kristella! We are disheartened to hear about your recent experience! We always want to ensure that our members are fully heard and assisted. We have followed up with you via private message so that we may look into this further for you!

Pennsylvania
2 reviews
0 helpful votes
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Gabbi made the process so easy
January 25, 2020

He was Personable help solve my issue in a timely manner made me feel very happy and went above and beyond he is what made this experience with fabfit.com so amazing

Date of experience: January 22, 2020
New Jersey
2 reviews
0 helpful votes
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Awesome!
January 22, 2020

I just received my first seasonal box. There are fabulous products with a total worth of at least $400 or more!

Date of experience: January 22, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Theresa, thank you so much for taking the time to leave a review! We love that you are enjoying our products! Xo

Canada
1 review
0 helpful votes
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FabFitFun - A way of life!
January 21, 2020

Making the decision to join FFF was literally something I thought I would buy once... I didnt expect the experience I found myself in. The seasonal box is just scratching the surface... there is just so much more! The FFF community, the forums... oh my goodness even FFFTV! The products are absolutely QUALITY... I went from buying a box - to upgrading to the annual membership less then 24 hours later. And that was in the Fall of 2019. FFF is part of a way of life for me now. I love it. I love all the amazing people I am getting to know. Such an amazing experience. As a mother... all my money goes to my children... so putting a little annually for this... I feel enriched. Spoiled if you will! <3 <3 <3

Date of experience: January 21, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Thank you for taking the time to review Caroline! We are so happy to have you as a member with us! Xo

Illinois
1 review
0 helpful votes
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Always great service
January 21, 2020

Absolutely love fabfit great cs never had a problem with them. They quickly replaced parts of my order because someone opened my box stole stuff out out of it

Date of experience: January 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Thank you for the review! We are so happy to hear you had a great Customer Care experience! Xo

Michigan
1 review
0 helpful votes
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Alaays the BEST
January 22, 2020

I had an issue and it was resolved so quickly and kindly!

Date of experience: January 19, 2020