FabFitFunReviews 4,286

I received an email from FFF "Style" and being new to FFF, I didn't realize I was signing up for a monthly subscription and quickly clicked off the email. Too lake... received a CC notice for $20 and reached out for a refund. *******@FFF was amazing. He refunded my card quickly and apologized (even though it was prob my fault?!). That's what it's all about! No haggle, no BS, he took care of it and that was that! Great training FFF! Keep up the great work

I reached out to Fab Fit Fun to pause my Spring box since I would not be in the area at that time and didn't want to pay for something I could not receive at that time. I was told I could pause the delivery, but would still be charge for it, and the amount charged could be used for a credit towards purchases at a later date. I was not happy with the thought of being charged for something I would not be receiving, with hopes that maybe I could buy something later. Not very good customer service in my eyes. I ended up canceling.

The whole point of a starter or sample box is to sample the products and see if you want to invest your hard earned money into something you don't really need. Well, I was charged $50 for a subscription when I had not even received the sample box I ordered 3 weeks prior. Why even offer a starter if you are not going to give the opportunity to let me decide if I want it? I did a chat with the FFF agent and the chic just spouted the policies and non refundable and 21 days after you order sample that you get charged for the subscription. Well that's nice, but again, don't have my starter box and its not my fault you can't get me it within 3 weeks! I mean I get Prime orders same day, so I don't get why this takes so long. I had to ask for a supervisor to get involved who did resolve the problem which is the only reason I gave 2 stars. BTW still have not gotten my starter box, so its now 3 and a half weeks! Can't review what is in the actual starter box.

I was catagorized as a "seasonal" subscriber instead of an "annual" subscriber. My attemp(s)to correct my membership to a fully prepaid "Annual" membership brought more confusion to the situation. Ultimately, I was issued a credit and when I used it... my credit card was erroneously charged. Its seems there was no easy way to correct the misidentification. Ultimately, my credit card was refunded but the damage was done. I lost trust in this company.

I was excited to try this service and received a $200 gift code for Xmas. A 1 year subscription was $179.99. When trying to use the code online, I was asked to enter credit card information. I didn't want to enter my cc since I had more than enough gift money to cover the year, but I was unable to process the transaction without it. So I called the customer service line. They would not allow me to use the $200 without taking my CC info. They said that if I wanted, I could give them the info, and then cancel the subscription immediately, but I HAD to give the CC info to them in order to cash in on the gift code. DOES THIS MAKE ANY SENSE? Why should I have to give my cc information for something that is already fully paid for. They stated it is a subscription service and they need to be able to charge me when the gift card runs out. I say you just stop sending product when the gift card runs out! I asked to speak to a manager and they gave me the runaround saying they were all busy, they would say the same thing, they are on the other line, etc etc, and then when I persisted suddenly they had all left for the day but they would "call me back." I would NOT recommend this service to anyone. I'm actually going to call my friend and have her call and cancel the gift card and get her money back. I tried to cancel it myself on her behalf on the phone but they needed her cc number also... as if I would have her cc number. Terrible company and terrible exeperience.