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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,286 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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I was upset about my 2nd box I didn't like any of the item I received and that cause me to cancel my membership she explain the reason why my box had poor choice and offer to pick 2 extra item at not charge. I may go back and sign in once I see the items I choose.
This was a most pleasurable customer service interaction. Echo was very knowledgeable and handled my problem swiftly and flawlessly.
Their customer service is great. I'd know, because I had to contact them twice. Once to confirm that they had actually cancelled my subscription because I never received an email and my account appeared to be paused, not cancelled. And then a second time when I never received my add on item. I was informed that because I cancelled before the next box went out, I would not be getting the item. Which is fine, but this was stated nowhere on the site that I could find, and if I hadn't taken the initiative to contact them, they likely would have kept my money without ever letting me know or sending me the item I paid for. This seems incredibly shady. I was considering reactivating my account eventually, but I will never deal with them again. I can't trust them.
Hi Kendall! We apologize for the experience you had. We pride ourselves on being a very transparent company and we are sorry that you were billed for an item that you would not be receiving. There was a technical glitch that caused this to happen and it has since been fixed. We are always happy to answer any and all questions and concerns our members may have. We hope to have you back in the future and exceed your expectations! Xo
I emailed one time and within 12 hours my issue was resolved
We are happy to hear your issue was resolved! Xo
An actual live human named Zeke answered my recent call to FFF. He was so cherry & helpful. He went above & beyond in addressing my concern! I would highly recommend FFF just on their choice of customer resolution. This call turned my whole day around!
Hi April! We are so happy to hear that! Thank you so much for the review! Xo
Both quarters I was a member they advertised items that were long sold out... the other substitutes were not even equivalent... long after they continued to promote online and on TV with celebrities the sold out items... I have quit my membership! This is illegal in many States as in California is considered Bait and Switch... I don't do business with dishonest companies that offer something way less...
Hi Lynn! We apologize for any disappointment! We always advertise that all our items are available while supplies last. Since we are a Seaonally-based company, our inventory changes often so when we run out of an item, we do not restock it! We definitely don't want you to feel led on and we would be happy to assist you further. Feel free to reach out to our Customer Care team at fff.me/care! Xo
They were very easy to talk to helped me get everything solved.
Hi Teresa! We are happy we were able to fully assist you! Xo
Each time I receive a box I have fun going through
It and laying out everything. Not all things are for me
So I gift it to a girlfriends who I know can or will use them. Each box is a surprise, I love the Style boxes
Also. Ladies try it it a lot of fun at any age. Good luck.
Hi Donna! Thank you so much for the kind review! We are so happy to have you as a member! Xo
I love the products that i receive quaterly. They are of such great quality and are things that i normally forget to buy for myself. Some of the products are even found at Sephora and high end beauty Salons. The boxes are worth every penny and more. I feel like its a true bargain. The customer service is 2nd to none. Quick, friendly and fair responses.
We are so happy to hear you are loving the products in your boxes! We can’t wait for you to see what we have in store for future seasons! Xo
Fab fit fun was very quick to reply to my question and to help me
I was bummed to give such a high review for a product that fell apart (literally) a few days later. Sadly my size is out of stock so I am settling for a few dollars off my next edit purchase.
Hi Laura! We are sorry to hear we are out of stock of your item! We hope to surpass your expectations in the future! Xo
Very professional outstanding customer service, with a timely response!
We appreciate the kind words and awesome review! Xo
I got an email saying that if I subscribed with an annual subscription I would get a mystery bundle. I signed up, and was never prompted what boxes to subscribe to and it automatically started with the Spring box. When I talked to. Customer service person they informed me this wasn't eligible for the free bundle, yet no where did it ever prompt me or even tell me that I wouldn't be receiving it. Classic bait and switch, and I will not be subscribing again.
It's my own special little thank you for doing all of the little things everybody takes for granted each and every day so every three months I get to treat myself to a wonderful surprise put together by Fabfitfun
Thank you for taking the time to review! We love having you a part of the FFF family! Xo
While I usually like most of the content in my box, this company and it's supply chain is a joke. If you order anything extra in their monthly sales or on the online shop, don't expect to see it for almost a month or more. I was told on a live chat that processing orders can take 7-10 days THEN shipping can take 2+ weeks. One order I had took about 3 weeks to get in, failed to show up on my account properly as an order thus making it borderline impossible to track, and then I get it to see that it is the wrong stuff. Word of advice: look around for a better company because the subscription box industry is only growing and this company won't be able to keep up with any half decent competition.
Yassi helped to the fullest of her ability which was expedient and knowledge. Only issue was not w her but w the company as this was GUARNATEED for Christmas but failed to arrive. My only wish was that due to this that customer service would expedite a reshipped box to recover that embarassment
Thank you for the review! We are sorry to hear your box was not delivered on time! Unfortunately, we do not have the capability of expediting boxes at this time but hope to be able to offer this as a resolution in the future! We appreciate your patience with us! Xo
Mistakes are inevitable. They are part of life. And each and every time I've had any questions they're answered timely and knowledgeably. When a product wasn't available I was refunded quickly. When a starter box was unsuccessfully processed, they were completely understanding and resent a new email quickly. When a product was damaged, I was immediately compensated with a new shipment. I'm super impressed with all of this. Nothing better than great customer service!
Hi Jodie! Thank you so much for the kind review! We are so happy to hear you have been fully assisted! Please let us know if there is anything else we can do! Xo
I was shopping on FFF during their live sale and wasn't able to view my credits. Joni was available within seconds on the live chat. There was a small technical issue they were working to resolve. Joni was able to view my credits and let me know what was available. The response was quick and accurate. I highly recommend their services! Save $10 off your first box if your looking to give FFF a try:
https://share.fabfitfun.com/x/HmRbxg
Thank you so much for the review! Xo
Winter pop-ups ordered two platinum boxes and a mystery box. In all my boxes received the same items only a couple of difference. Call Fab fit fun and they gave me a credit. Although I appreciate the credit I really would like to have some of the items that were in the winter box. But with my credit I'll be able to get some other good items thank you so much fab fit fun. You guys are the best love fab fit fun.
We appreciate the kind words and awesome review! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Virginia! We are so happy to hear you have been fully assisted! We hope to have you back soon! Xo