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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,286 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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I received a g. C. from my sister for Christmas and when trying to use it they also wanted my credit card info. Then when I submitted the order my cc was charged and naturally confused I began a chat with their help-line. I was told I had no g. C. on file! Overall, it took me an HOUR to get this resolved and be able to use my g. C. that my sister had purchased directly from them AND they still have my cc info, which I'm not happy about. Will cancel.
I emailed my concerns. He understood, explained what happened and took immediate action to fix it
Thank you for taking the time to review! We love having you a part of the FFF family! Xo
This was my first time ordering the fab fit fun box. I was billed for the box in Nov and scheduled to receive it mid December but now i find out I probably won't receive it for another month! How is that fair?
Hi Gizelle, we are so sorry to hear about your experience. It looks like there was an unforeseen issue that occurred with your shipment causing a delay in its processing. We apologize for this inconvenience and hope to surpass your expectations in the future! Xo
They responded to my concerns quickly and promptly! I can't wait to get my next box!
Love the full size items in the boxes. Can seem a little pricey for what you get, but once you realize the regular retail for the items, it's worth it.
Hi Eugenia! We are so happy to hear you are loving the products in your boxes! We can’t wait for you to see what we have in store for future seasons! Xo
I was able to update my account so it is now a gift! Thank you
Hi Connie! Thank you for taking the time to review! We love having you a part of the FFF family! Xo
I had a potential major issue with my Winter Box, Kristen listened, solved my issue, immediately,. And I'm definitely, one very happy customer! Great customer service FabFitFun!
Hi Kathi! We're so happy to hear our team was able to assist you! Thanks for sharing! Xo
I was trying to order for 2 gift certificates for Christmas and was unable to do so online because I wasn't a member. Reid was able to process them for me and had the professionalism and patience that is rare today!
Yay! We're so happy to hear our team was able to assist you! Thanks for sharing, Audrey! Xo
Excellent experience in getting questions answered on upgrade for membership
Hi Debbra! We are so happy to hear about your experience! Xo
I had a great experience with and great service with dylan
Hi Margaret! We're so happy to hear our team was able to assist you! Thanks for sharing! Xo
Excellent, promised to let me cancel when I didn't want more and can return when I want
Hi Ermagene! Thanks so much for sharing! We are so happy to hear about your experience! Xo
These products are the best of the best. Well made and great fabric and jewelry.
We are so happy to hear you are loving the products in your boxes! We can’t wait for you to see what we have in store for future seasons! Xo
Accidentally ordered seasonal then upgraded to annual when I only wanted the annual. Called right away and was helped with understanding and friendliness. I was very impressed and it made me feel very good about my choice to get these boxes!
Hi Jenn! We LOVE this review! Thank you for being a part of the FFF family! Xo
Noticed a charge to my bank account for their styling service which I cancelled. Mavis was able to give me the answers I needed for a resolution.
We are so happy to hear you were fully assisted! Thank you for being a part of the FFF family! Xo
Originally I got invited by a friend with a starter box. The box came, wasn't super impressed with it, but chalked it up to it not being personalized. It did contain a mix of items. So I signed up for the quarterly box. My first box was the winter box. I was so disappointed. Fabfitfun markets their boxes as a mix of lifestyle, beauty, and fitness items. This is what is supposed to set their boxes apart from other beauty subscription boxes. I got 6 beauty products. A face Moisturizer, a pair of false eyelashes, a eyelash conditioner, a single use bag of bath salts, a single use hand mask, and a face Shae butter mask. For me, single use items make this feel cheap. It's a quarterly subscription. Maybe it's just me, but they boast about it being full size products, shouldn't they last more than 1 day? Maybe 1 single use item wouldn't have upset me but 3 out of the 6 items are single use. Half of the box is gone in one day. Then 2 face moisturizers? Really? Why? I feel like false eyelashes are so personal. They should only give them to people who want eyelashes. I won't use them. Additionally, who needs to condition their eyelashes? How is that a thing? They valued eyelash conditioner at $70 which is the majority of the value of the box. Not only do I not need to condition my eyelashes. I would never pay $70 to do it. So essentially I will only use the face moisturizer, but can't justify paying $49 plus shipping for it. I contacted customer service and they really offered nothing to fix it. They refused to let me just ship the box back for a refund and hassled me about canceling. I had to call and do live chat to get my subscription cancelled.
Hi Amanda! We are sorry to hear about your disappointment with the items in your box. We do our best to introduce our members to new and exciting products and we hope we have the chance to surpass your expectations in the future! We always encourage our members to fill out the end-of-season survey that helps us better curate future boxes! Please note that we do have a no-refund and no-return policy, as stated in our terms and conditions you agree to upon signing up! We apologize for the inconvenience and we hope to have you back in the future so you can customize your box to ensure you are receiving items you know you will love and use! Xo
I wrote in because something was no longer available when I signed up. I certainly didn't expect anything in return but Zam contacted me and told me she was sending me a free gift, and a nice one at that! I was totally blown away at the terrific customer service. Thank you FabFitFun!
We are so happy to hear your issue was fully resolved! Thank you for being a FabFitFun member! Xo
I had emailed the Customer Care Reps about my winter box. No complaints just stating I wish I had received the items everyone was ewwwing and awwwing about... I had dropped the ball and missed the custom dates. My fault. Finn corrected my issue immediately, I'm again a very happy loyal customer! Thank You FFF and Finn!
We are so happy to hear your issue was fully resolved! Thank you for being a FabFitFun member! Xo
I was surprised that customer service was so fast in answering my e-mail with a live person. Kudos to them.
Thank you for taking the time to review! Xo
Thanks for the great service. The problem I had was all my fault, but they helped me make it right! Thanks again :)
I love FFF! I have never been disappointed in the products and their customer service is excellent! Thanks FFF!
Thank you for the review! Xo
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Hi Nancy, we are sorry to hear about your experience. We hope that our Customer Care team was able to resolve your issue!