On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
We monitor reviews for authenticity
I have been a customer of FabFitFun for 3 years. I recieved a decline of payment email yesterday because my card was cancelled by my bank for fraud charges. I forgot that I was on auto pay with FabFitFun and again - payment was declined. Tiffany, one of the customer service reps helped me update my information and did so very efficiently and kindly. She also informed me of the benefit of annual billing and upgrades/customization's that I never really thought of, but was not pushy. Told me the benefits and left it to me to decide. She was awesome! Everyone needs a Tiffany :)
Tracking number showed my box delivered to NY instead of LA. Took care of it.
Hi Robin! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your box! Xo
Excellent help. I send to two granddaughters and wanted to make sure they were both receiving the packages.
Hi Terri! We're so happy to hear you had a great experience with us! We can't wait for your granddaughters to receive their boxes and hope they love all of their new items! Xo
I had placed an add on to my box and forgot to remove it before the sale ended. Mel was quick and removed it right away. No questions just did what I asked!
Hi Sherri! Thank you for leaving us a review! We're so happy to hear a member of our Customer Care team was able to take care of you! Xo
Needed help and they are quick to answer. This is my first time needing assistance and it was a breeze!
I got a chipped bowl with my most recent FabFitFun and the customer service response was swift and they are replacing it. I'm very pleased
I had a problem with a switched item in my box and the rep from FFF responded to me personally without a set auto response... and quickly too! Problem solved!
Hi Allison! Thank for leaving us a review! We're so happy to hear a member of our Customer Care team was able to fully assist you! Xo
Sent an email stating an item was missing and right away a response to my email and item is being shipped.
Hi Megan! Thanks for taking the time to leave this review! We're so happy our Customer Care team was able to ensure you were fully taken care of! Xo
Whenever I have had an issue with my product or shipment (rare) staff have responded quickly and professionally... they are always helpful and rectify my problem immediately. Excellent customer service and truly fabulous products.
Hi Dione! Thanks for this fabulous review! We are thrilled that you're enjoying your subscription with us! We look forward to enjoying future seasons together! Xo
Always worth it! Look forward to it every season! I use the products and many times reorder them. I have told my friends and family about it and my daughter gets it now.
Hi Pamela! We love to hear our members have discovered new product favorites through their subscription with us! We hope both you and your daughter are so excited about this season's items! Xo
I love ordering from them. I'm a select member and I customize my box. When I had issues I was always contacted and my issues resolved.
Hi Erika! Thanks for this review! We're so happy to hear you're enjoying your Annual subscription with us! We're happy to assist as we always want our members to have the best experience! Xo
Good Customer Service goes along way. Will be keeping my fab fit fun subscription for a long time. Thy are wonderful.
Hi Sara! Thanks for this great review! Our member's experience is always our top priority! We look forward to enjoying many more seasons together! Xo
Each time I have a question or a problem, all it takes is a phone call to FabFitFun to make things better.
Hi Eleanore! We're so happy to hear you've found our Customer Care team to be reliable in resolving any concerns that may arise for you! Thanks for leaving this review! Xo
Very knowledgeable, patient, fixed my issue
Knowledgeable, patient, fixed my issue
Knowledgeable, patient, fixed my issue
Hi Cindy! Thanks for leaving this review! We're so happy to hear you've been fully taken care of by our Customer Care team! We always want to ensure our members have the best experience! Xo
I tried the intro box, hoping to get some amazing items especially because of all the videos these people post on FB and because it's 50 bucks after the intro box. Let's just say the box was deceiving and there was like 3 things in the box 1 makeup bag ( which looks like it came from the dollar store) a tiny face cream and a cheap fake necklace I can't even wear since I'm allergic. I canceled immediately oh and I forgot to mention it took an entire month for it to get to me
Hi Daphne! We're so sorry to hear the Starter box missed the mark for you as we always want our members to enjoy their first box with us! All of our Starter boxes contain between 2-4 items and are valued at over $125 USD! We receive these retail values directly from the vendor. If there's anything we can do to further assist you, feel free to reach out to our Customer Care team at fff.me/care! We're always happy to help!
Always a pleasure dealing with this company, and the customer service is wonderful!
Hi Tami! Thanks for this wonderful review! We love to hear our members are enjoying their subscription with us! Xo
Awesome, new what to do and took care of it, effectively
Hi Rachel! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
I have been a Fab Fit Fun customer for several years now and I love, love, love my seasonal boxes. It makes my day every time I know a delivery from Fab Fit Fun is coming. The products are awesome. They really take the time and pay attention to what each customer wants and also lets the customer have input into what they will receive. Not only that but the products themselves are luxe and from reputable companies, so they take their time to source what you get in your box. I just adore Fab Fit Fun.
Hi Lissa! Thanks for this 5-star review! We love hearing that you've enjoyed your subscription with us! We appreciate your loyalty and look forward to many more seasons together! Xo
Was super excited to try this out, ordered and then the next day had an unexpected expense come up and had to cancel. They were great about it and I'll definitely be coming back as soon as I can.
Hi Jessica! We're so happy to hear our Customer Care team could assist you with your cancellation! We look forward to welcoming you back to the FFF Family when the time is right for you! Xo
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your next box! Xo