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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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There was a product missing in my box. I emailed FFF right away and within 12 hours I had an email with my solution in it! Zeke was very polite and curtious also! I love FFF!
Items look used even, box is a lie. I cannot believe they can sell this stuff. I was so disappointed in receiving the first box,. They also are not very professional, there is hardly a way to get customer service and they refuse to give refunds. Sound to me like they are desperate for business. Most people have good customer service. I tried to get refunded after receiving this awful box and they said basically shut up and put up. I would not recommend them
I love this company! It's a package to always look forward to getting in the mail! This is such a great subscription service to do! I love all the items in my box! The boxes are so pretty too!
We love you! Thank you for the great review! Xo
Fabfitfun box is the best box on the market and I have tried almost everyone I can find. You can select the items you want and you can add on items to your box. It's great!
Hi Heather! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo
They were able to address my concerns and correct the issue within a matter of days. Super friendly, caring, and efficient.
Hi Rachel! Yay! Thanks for this awesome review! Our member's experience is always our top priority and we're so happy we were able to fully assist you! Xo
I had made a mistake in ordering and they quickly fixed it. The box was so exciting to open! I cannot wait to get the next one. All products are high end and usable! The reVive Light Therapy Glo Wrinkle and Anti-Aging Light Device was a pleasant surprise. I'm anxious to try it!
I accidentally clicked on "upgrade my subscription" and it immediately charged my card $200. I called the help line and Gloria couldn't have been more helpful and a pleasure to talk to. She let me know about the perks of upgrading, which I plan on doing once I have the money for it. And she did let me know due to the accident she can refund me the money even though all sales are final. A stressful situation turned into a calm taken care of situation.
Hi Bailey! Thanks for leaving this five-star review! We are so happy to hear you were fully taken care of after your accidental upgrade! We can't wait for you to try out the Annual subscription when the time is right for you! Xo
I was so excited to get my first box. Then I opened it. A pack of straws, some conditioner, face mask, wrinkle treatment, some weird storage cube and tea towels?
Sooooo disappointing. Nothing like the pictures. Not even remotely close.
Don't do it. This picture is what your box actually really looks like when it arrives
Hi Sherry! We're so sorry to hear your first box with us missed the mark for you! FabFitFun ads show one possible box variation available through Customization. Exact box contents will vary based on the individual selections made during Customization! We hope this helps to clarify. Please contact our Customer Care team at fff.me/care providing the email associated with your account so we can ensure you've been fully assisted!
I had problem wthin logining in my accaunt and problem about money, it resolves and was pleasure contacting
Hi Lika! Thanks for taking the time to leave this review! We're so happy our Customer Care team was a pleasure to be assisted by! We're always here to help! Xo
Me gusta la atención personalizada qué me otorgaron
Hi Aneli! Thanks for this great review! We value our member's experience and always want to ensure their concerns are fully taken care of! We're so happy to hear you've been fully taken care of by our Customer Care team! Xo
The lady was so helpful and went beyond answering my question and gave me further info.
Hi Jen! Thanks for this review! We're so happy to hear our Customer Care team was able to clear up any concerns you had! Feel free to reach back to fff.me/care if any other concerns arise. We're always happy to help! Xo
My daughter enrolled me with fit fab fun seasonal boxes. The first two boxes were fantastic the next three boxes failed in comparison. Majority of items for hair and asked her to cancel future orders. She did not and the next box I received was fantastic. Perhaps I will try a two more seasonal boxes an reasses then.
Hi Gail! We're so sorry to hear about your disappointment with the items you've received in recent seasons! We always want our members to have the best experience and look forward to the opportunity to surpass your expectations in future seasons! Xo
Said he would refund money now I'm waiting for it to go back into my account
Hi Alison! Thanks for this review! We're so happy to hear our Customer Care team was able to assist you through your concern! Feel free to reach back out if you have any concerns or questions that arise. We're always happy to help! Xo
FitFab's customer service is exceptional. My starter kit hadn't arrived and they were right on top of answering my questions.
My card wouldn't go through because my payday is next week. I informed them of the issue and they explained how their billing works.
Hi Tina! Thanks for leaving this review! We're so happy to hear that our Customer Care team was able to provide clarification regarding billing for you! We always strive to be as transparent and informative with our members as possible. We hope you enjoy this season's items! Xo
This is the SECOND TIME in a row that I was unable to customize my box. As if it was frozen and the second time I couldn't go in the customize area it kept showing the customize box dates on the screen? I don't understand? I was truly upset because I missed on picking out what I wanted! And yes I restarted and signed in/out. Nothing is different as of now, other then new dates to customize my summer box?
Hi Erica! We're so sorry to hear this as we always want our members to have the opportunity to participate in Customization each season! All members have the opportunity to customize their upcoming box during the Customization Window. Please contact us at fff.me/care providing the email associated with your account so our Customer Care team can take a look further into this for you and ensure you're fully assisted!
Three years ago when I started getting the boxes there was so much in them. So many choices everything now it seems to have really decreased. Once my current subscription ends I will not be renewing it.
Hi Melissa! All of our Seasonal boxes include 7-10 full-sized items each season and are guaranteed to be valued at over $200 USD. We appreciate this feedback as we place the utmost importance on our member's input when looking for new ways to improve the member experience! If there's anything our Customer Care team can assist you with, please feel free to contact us at fff.me/care. We're always happy to help!
It's was great... she was so helpful... I'm so glad they have her to help people like me... somethings are so difficult in life
Hi Diana! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
I had an issue with my order (computer cliche, no ones fault) and Jigs customer service reported FFF was so helpful in assisting me to take care of it. Great customer service!
Hi Stacie! We're thrilled to hear this! Thank you so much for leaving us this great review! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the review! We are so happy to hear you were fully assisted! Xo