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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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I had a difficult one I noticed today my account was billed by fabfitfun but I thought I canceled all boxes due to my illness I'm no longer can afford them but the account that I thought was billed wasn't my caregiver used my name and open accounts using me and my money Long story from the 10 emails I gave him he found the account that was open and refund me and close the account I'm very thankful for cidrix L for helping me today
My box arrived in a cardboard box, so not thrilled with extra packaging. I know some like to keep the actual box because they are so pretty, so understand why it was shipped in another box. How about an option for less packaging?
I absolutely love fab fit fun, not just because of the excellent products, or the feel like it's Christmas every three months, but because of the customer care when anything goes wrong? Everyone is so helpful and efficient and takes great care of the client! It's fun in a package!
We are so happy to hear that you will be able to receive your most wanted item from the Spring box, Jan! Thanks for leaving a 5-star review! Xo
It's been a horrible year with losing my only son last year. I find myself not wanting to do things or go places. I've been seeing these &! Just felt like doing something for myself just to lift me up a few times a year. Can't wait to see what I get and how I will hopefully force myself to start doing a little more for myself to get out of this rut!
I was trying to order my first box and for some reason it had the wrong zip code. So I had to call customer service and Cara was my agent. She was so nice, professional, knowledgeable, and patient. She made sure my order was right and was so kind, she helped to make my day start off great.
Hi Linda! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your first box! Xo
Forget the website if you're trying to cancel your subscription, or to just avoid getting charged $52 after a member sends you a starter box. Website is NOT used friendly if you're trying to cancel! Also if you lose your password, the reset link doesn't do a thing. I never got a reset link though I tried three different times. Call *******267 to speak to customer service instead. It's taken me three starter boxes from my FabFit Member sister to figure this out. My service girl was very friendly and helpful and helped me cancel 0-hassle. She has to tell you about all the ways to reactivate, it's just their business model, just say no thank you if you aren't interested. Even if you are frustrated like I was, please don't take it out on the customer service people. Fortunately for me, the new box hadn't shipped and they sent me a refund!
Was very disappointed that my package was lost or stolen. Reached out to customer service and once the 5 day grace period ended they resolved my concern.
Hi Jennifer! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! Xo
Clint was very helpful and personable, the site was a little annoying because it kept disconnecting but he was a joy to speak with!
Hi Kayla, thanks for leaving a review! We're so happy to hear that you have been fully assisted! For future reference, we recommend using Google Chrome and Mozilla Firefox as our website works best with these browsers! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I love my box every season. The add on shops are awesome. I absolutely love the stuff they have and are great deals. Also, the customer service is amazing. I never have an issue getting things resolved (unlike some other subscription services who do not even have customer service BC). Shipping is super fast and very organized. What I love about FFF the most is the customer service response time and the fact that they have live chat. Well besides the boxes I mean. Lol. Thank you FFF.
Hi Melissa! We are so happy to hear you are loving your boxes! Thank you so much for being a part of the FFF family! We look forward to you shopping future sales! Xo
I look forward to each and every box. Had an issue with a product that leaked and within an hour I had a rep solving the issue
Thank you for taking the time to review. We are happy to hear your issue has been resolved! Xo
Fab fit fun it's always an awesome experience and their team members are very helpful thank you fab fit fun
Thank you for the kind words Debbie! Xo
I initiated a chat on the FFF website because I hadn't gotten a Mystery Bundle when I signed up. Jim in Customer Support explained what happened and applied it because he understood I was new. Thank you for your patience and understanding.
HI Miryam, thank you for the review! Welcome to the FFF family! Xo
This company is a class act! It truly is worth the money when you have such a great team helping to make great boxes and always there to help you if you need it. Thank you FFF!
Stop! You're making us blush! Thank you for the sweet review! Xo
Polite and addressed all issues and was not on hold very long either. So as far as I know everything is fixed
Hi Karen! Thank you for leaving a review, we are happy to hear you had a good experience! Xo
Customer service I had to call customer service twice my phone was acting up and both times the people were fantastic on the phone help me out quickly and efficiently thank you
Thank you for taking the time to review! Xo
Cara was very polite, helpful and really knew what she was talking about to help me.
We are so happy to hear that! Xo
I had a problem with one of the items I received. I had a response to my email very quickly and everything was settled to my total satisfaction.
Hi Marcia, thank you for taking the time to review! We are happy to hear you have been fully assisted! Xo
I really enjoy my FabFitFun boxes. It is a welcomed treat every three months. I am getting an opportunity to try beauty products that I may not have thought to purchase. So far I have gotten a few products that I have personally repurchased. I feel that my boxes are always a good value. Also, I had an item come damaged this last week. Lexie, with customer service, was friendly, helpful and efficient in taking care of my needs. I appreciate that a replacement item will be sent. It is refreshing to deal with a company with excellent customer service. I will continue giving my business and keep sharing my love of FabFitFun with friends.
Hi Beth! Thank you so much for taking the time to leave a review! We are happy to hear you are loving the products in your boxes! Xo
Was not happy with my selections, and my Revive wrinkle device did not work. They are sending a replacement
Hi Lisa! We are happy to hear you were fully assisted and we look forward to you trying your Revive Glo light! Xo
I've been a FFF customer for a while, & I'm obsessed. They always have such fun options & goodies in every box. And I get super psyched whenever I can customize & choose some add-ons :) I've only had one issue (damaged item), & Leanelle was amazing at helping resolve the issue.
It is always our main goal to introduce our members to new and exciting products! We are so excited to hear you are loving your products! Thanks for leaving such an amazing review! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna! Thank you so much for taking the time to leave a review! We are so happy that our Customer Care Team was able to assist you with this! We hope to have you back in the FFF family when the time is right! Xo