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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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Fabfitfun heard my inquiry and informed me on how to deal with inquiry in a very timely manner.
Hi Janice! It's making us blush to hear that you're loving the items we curated for you this season! Thanks for leaving a review! Xo
Quick promptly resolved my issue quickly manner thank you thank you
Hi Sheryl, we're so happy to hear you have been fully assisted by our Customer Care Team! Thanks for the review! Xo
Amazing customer service I hope if anyone has an issue they get Huey. He was the most pleasant person to speak with and super helpful!
Hi Meaghan! This is such a sweet review! We're so happy that you been fully taken care of! Xo
Maria was exceptional in customer service. She was very quick with responses
Thank you for the 5-star review, April! Xo
Got a product that had a small box knife cut and I contacted CS... Adi processed my problem with one email and set up a replacement to be sent... no trying to get out of it, no balking, no nonsense!
I cancelled only after I saw what this gimmick was all about! I still got charged for the box which I no longer wanted. BUYER BEWARE!
I am very pleased with this company and the professionalism of the workers. Calling customer service was easy and not stressful at all unlike most. Although the company is not very clear on the terms of getting a small tester box (gifted to me by a friend. Witch was free with 5 dollars shipping) it was not clearly stated that after 21 days my card would be charged for a full size spring box. Had I of known I would be charged this I would have canceled my subscription sooner. I was under the impression I would only be getting the mini starter box and that it no further charges. They did refund me after calling customer crevice and canceled my subscription thankfully. For further reference make sure to read even the user small fine print.
Hi Kenna! Thanks for taking the time to leave a review! We are so sorry to hear about your confusion with our Starter box program. To help clarify, all members who started their subscription with a Starter box will be automatically billed for their first full-subscription box after 21 billing days, unless they cancel before their next billing schedule. We are glad that everything has been taken care of for you by our Customer Care Team! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I love the excitement I feel when my FFF box appears on my doorstep! I truly love trying new products, it is so much fun to see what is out there!
Thanks for such an amazing review, Tina! We're so happy to hear you're enjoying your Fabfitfun subscription! We can't wait for you to see what we have in store for the next upcoming seasons! Xo
Hi Amanda! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
The fabfitfun customer service is the best somehow my add on lipstick was missing in my box and the little box that it was suppose to come In was empty I took pictures and fabfitfun is sending me a replacement
Hi Patricia! We're so happy to hear that you have been fully assisted by our Customer Care Team! Feel free to reach back out to us at fff.me/care if any concerns arise. We're always here to help! Xo
Answered my questions. On a email. So I did not talk anyone. But, the email Came back fast with my answers..
We are so happy to hear that you have been fully assisted! Thanks for the review! Xo
I have not received my first trial box and I was offered different options to make me happy. Thank you
Thanks for leaving us a 5-star review, Jennifer! We are so happy to hear that you have been fully assisted! Xo
I just joined FFF and instantly had website issues (more liek my computer issues) anyways I stressed because although the charge went through I never got to the screen to customize my box or to even put in my mailing address... I emailed Customer Service and got Sheena! She emailed me several times to let me know what she was doing to fix the problem, she sent me an updated list of all the customization options so I would know what I could pick from and didnt keep asking for sold out options and really made the whole process so much nicer. I was able to reset my password, log.in, add my address and spent hours just going througg the community, reading, e ploring and enjoying the excitement waiting for my first of what will be many boxes...
Hi Shannon, thanks for taking the time to leave a review! We are so sorry for any troubles with the website that has caused you upon signing-up, and we are so happy to hear that you have been fully assisted by our Customer Care Team! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Phenomenal, even though I don't like a couple things I've gotten like colored lip stick or eye shadow since I literally never wear that stuff! It's still fun and I can give it away! Which is great! Who doesn't like to share and give?! And receive! It's all
About the giving and receiving! Plus I live on the big island of Hawaii and let's face it. To find quality product here is a joke! I feel like I live under a rock on a big rock! Which I love but I love it more with my box every few months! It's like my birthday 4 times a year!
Hi Morgan! We are so happy to hear you are loving the products in our boxes! Thank you so much for being a member with us! Xo
I love everything about FabFitFun! Great deals and so easy to deal with!
Hi Carol Ann! We're so thrilled to hear you're loving your Fabfitfun subscription! We can't wait for you to see what we have in store for the next upcoming seasons, it's going to be amazing! Xo
Sent a brief email inquiring about a missing item and she resolved my issue in a professional manner very quickly. Customer service is awesome!
Hi Anne! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We look forward to many more seasons together! Xo
Excellent inexpensive name brand products. Love the advice from the community forum. Great customer service as well. Favorite lifestyle box.
Hi Lois! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Hi Jackl! We're so happy to hear you're loving your Fabfitfun subscription! Feel free to reach out to our Customer Care Team at fff.me/care if any concerns arise. We are always happy to help! Xo
Although this was my second request for this information it was handled very quick and efficient this time, maybe my first message did not get through.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there! Thanks for this review! We're so happy to hear our Customer Team was able to answer any inquiries you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if there's anything else we can assist you with. We are always happy to help! Xo