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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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My 3yr old granddaughter was playing on my phone got into my email started pushiubg buttons opened several emails andv ipgraded me accidentally which i hadnt budgeted for so i contacted customer care and Eunice handled the refund and the money was put back on my card within 30 minutes saved me causing bills to not pay so i am thankful how their staff handled this issue
I missed the customization period. Customer service resolved that issue and allowed me to customize several items.
Hi Maria! We are sorry to hear that you missed customizing your box! To make sure you don't missy your future customization, we suggest you download our events calendar, follow us on social media, or download our app and enable notifications (the app is now available on iOS and Android). We're so glad our Customer Care team was able to get this taken care of for you! Xo
I had a problem with the Spring box. Chatted with a service representative and my problem was solved efficiently and to my satisfaction. Ziggy L. Is a great service representative!
My advice would be subscribe for the first for five months and then quit, because it goes straight downhill from there. The longer you're with them the less you get. I know because I have been with them for about four years.
FabFitFun Customer Service team is the best by far! So please how they are actually there to help. Best ever.
Products are great and the customer service is top notch!
Hi Andrea! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
I had an item that was defective and they handled my complaint quickly and to my satisfaction. I look forward to my quarterly box and love the prices in the sales between boxes. I like interacting with the community. This site is a great place for women to support other women.
I was very excited to try the fab fit fun trial box. Once I made the purchase I was sent an email that showed my receipt. It gave me no information on shipping or anything. I waited over 3 weeks to even get the email that shows tracking. By that point I had already been charged for the next box. (A full sized and full priced box) I was very upset because I didn't even get my trial box and they already charged my card again before I could even try the products. It took me over a week to even hear from customer service. Whoever runs their Instagram was active all day just ignoring my comments and my dms. Finally after sending multiple emails to their customer service I get an email back saying that after you start the free trail within a certain amount of days days you are charged for another box no matter what. Even if you didn't get to try products. I had to send multiple emails complaining for them to finally say they will refund me. After I was told "all purchases are final and there is no way we can refund you" That makes no sense. So either get faster shipping so people can try their products or don't call it a trial. Because to me with the lack of communication from this company when there is an issue it seems more like a scam to get people's money.
I received an item that was damaged. I emailed customer service and within less than an hour I had a response that they were sorry and a new item was being shipped to me as soon as possible.
Hi Alison! We are so happy to hear you're fully taken care of! Thanks for leaving a review! Xo
Mike was very pleasant to deal with and very knowledgeable of his job?
One of the items in my box came damaged. I messaged them about it and explained what had happened. After a couple of clarifying questions they set up for the damaged item to be replaced. Also another item was missing parts so they set up a replacement for that as well. This was my second box from them. The products are great quality and the customer service is quick, friendly and helpful! I look forward to my other boxes this year.
Hi Kyna! We're so happy to hear our Customer Team was able to fix any concern you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Grate and very grateful I did like the help that the service person gave me she did a grate job. Thank you
Hi Donna Marie! Thank you so much for the kind review! We are so happy to hear you have been fully assisted! Please let us know if there is anything else we can do! Xo
I had a problem with the package that I did not receive. And Text with Zeke. And he fixed everything in one day thank you for your help
We are so happy to hear that you have been fully assisted, Lisa! Xo
I was excited to get my tracking number for my next shipment so much fun getting a "surprise " and great products there was a problem with shipping, they reached out overcompensated for the problem. Great company now the suspense of waiting again but I know it will be worth it! I don't have money to spend on myself, this is a great way to get new products you wouldn't go out and spend full price on. Thank you fab fit fun!
Hi Mary! Thanks for writing a review! We are so happy that you have been fully assisted and that you get to discover new products with Fabfitfun! Xo
FFF brightens my day. Great quality products, awesome customer service and manageable account access.
This is just so sweet, Renee! Thank you so much for leaving a 5-star review! We look forward to many more seasons with you together! Xo
My experience was amazing. They where very helpful.
Thank you for this sweet review, Amarilys! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
I had 3 questions and the customer service agent was knowledgeable, polite and sincerely kind. He had answers to all 3 of my questions.
Hi Sherry! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We are so happy to hear that you have been fully assisted! Xo
One product was missing in my spring box. I have contacted the custom care and they have resolved my problem immidately. Many Thanks to FFF Beauty Box custom care, especially to Zoe
Hi Ana! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I has some issues my email and Jim from customer service was amazing. He walked me through the process and helped me customize my box. I'm not very tech savvy so it made my day to learn from someone without being treated like a dumbass. Jim is awesome.
Hi Amber! We are so happy that you had a great experience with our Customer Care Team and that your concerns have been fully taken care of! We appreciate this review and look forward to many more seasons together! Xo
This company truly goes above and beyond to not only help their clients but give them more than they expected. Yes youread that right... more than you expect. I made an error in my membership and they honored my mistake when they did not have to and I was so impressed by this customer service I wanted to share my experience. I never do this kind of thing. I'm too lazy but I thought this was worth it.
Hi Anne! That is just so sweet! Thank you for taking the time to leave us a review! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bettie! Thanks for leaving this five-star review! We are so happy to hear you were fully taken care of after your accidental upgrade! We can't wait for you to try out the Annual subscription when the time is right for you! Xo