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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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Just wonderful. The person was very knowledgeable and extremely helpful
Very disappointed with items received in spring box. Cheap jewelry, very ugly and huge cardigan. My first and last box.
This company always impresses me. It's so much fun, and they have great customer service. I recommend them to everyone.
Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
I love all the products. I feel super girly, excited & special every time I receive a box. I am in love with this seasonal package. Recommended on several occasions.
Had an opened product in my box and she came up with a solution that was more than enough to cover my items and i didn't have to ask
Yay! Thanks for the review, Courtney! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Non stressful pleasant accommodated me Very polite
Amazing customer care! Great availability to help! Quick response to help. Very caring and professional service!
Thank you for this amazing review, Mary! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
Happy and helpful, I had questions about items missing from my order and she was able to tell me when they were being shipped.
We are so happy you have been fully assisted, Sheila! Xo
Received an item in my box that was not in my preferences and the issue was resolved!
Jigz was excellent! He went above and beyond and because of him, I will definitely be a future customer once all this Covid-19 passes and i sm through the financial repercussions it is having on my job and life! Way to go Fabfitfun. You can't go wrong with people like this working on the front lines for you. THANK YOU JIGZ! I appreciate you!
Hi Rose! Thanks for leaving this five-star review! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
My Spring FabFitFun box was stolen off of my porch, and I was sent a replacement with no issue. I am a new Mum and was really looking forward to that box, and was so bummed it was stolen. So glad I will get it!
We're so glad our Customer Care team was able to get this taken care of for you, Dorothy! We can't wait for you to receive your new box! Xo
Yay! We are so happy to hear you're enjoying your Fabfitfun boxes! We appreciate this review and look forward to many more seasons together! Xo
Awesome. Helped instantly with my concern and problems resolved in no time!
I look forward to my season box all the time! New product and a gift to myself
Hi Jessica, thanks for leaving a review! We are so excited for you to see what we have in store for the next upcoming seasons! It's going to ba amazing! Xo
My light stopped working. I changed batteries twice it would just flicker. I sent an email to FFF and sZme day was advised a replacement would be sent out
A big surprise for my birthday from my daughter. I was amazed at the wonderful products in the box.
Yay! Thanks for leaving a review! We are so happy to hear you're loving your birthday gift, Rebecca! Many happy returns of the day! Xo
Sent email to tell FabFitFun that my box came damaged n two items from the box were damaged. My email was returned fast n was told they would send me the items that that were damaged to me. What more can ask for?
Yay! We're so happy to hear our team was able to assist you! Thanks for sharing, Margaret! Xo
I first joined Fab Fit Fun as a seasonal member Fall 2019 and have absolutely loved every box. I love my FFF boxes so much that I recently upgraded my membership to Annual member so I can customize more items. Their customer service is awesome as well. I highly recommend this company. Please note that I am not sponsored by this company in any way. This is just my honest opinion of this company.
We appreciate the kind words and awesome review! We look forward to many more seasons together! Xo
I sent an email to a friend, my sister, that if she ordered a box I would recieve $40.00 of add-on credit. My sister not only ordered a box, she paid for an entire year. Solely because I told her how much I loved fff boxes and that it would give me the $40 in add-on credit. They not only charged her for the year, but for an additional box as well! She had to call and get everything straightened out. When they tried, very hard, to get her to just keep the additional box. The credit did not show up on my account. So, knowing from other situations, the web doesn't mean things show up immediately. I waited until my sister received her box. I figured after that it would show up. Again, it didn't.
So I called customer care. Which by the way is extremely difficult to find a number for! You need to click all over the place for it!
Reid from customer care was great. He was patient, polite, kind and knowledgeable. However, after putting me on hold simply to find out if he could help me, excellent representative of fff, he came back VERY apologetic that he could only give me $20 of the $40 add-on credit. I was am still not happy about this.
I receive an email immediately, so much for the web not being immediate eh? It was about Reid, not the situation so I couldn't give him a 1 star rating he really was wonderful, but I really wanted to! This just means I'll have to call fff immediately after I send an email to let them know to watch out for the acceptance of it to make sure I get the proper credit amount. I suggest you take this advice also!
As I stated in the title, horrid outcome!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo